The 20 Best Order Tracking Software for Online Stores, Reviewed and Ranked for 2025
The Top 10 Order Tracking Software for Ecommerce Brands
First, the top 10 list! Your quick guide to the best order tracking tools with their ideal use cases.
Our one-on-one guidance will help you find the perfect fit.
Ever had a customer email five times in a day asking, “Where’s my order?”—even after you sent the tracking link? Or worse, had a package vanish into the black hole of “In Transit” with no clear answer?
Bad tracking isn’t just frustrating—it kills trust, floods support with tickets, and leaves your team scrambling. That’s where order tracking software comes in.
The right tool provides real-time updates, automated alerts, and full order visibility—keeping customers happy and operations running smoothly.
We’ve tested countless tracking tools, and not all are created equal. Some are built for high-volume retailers, others for small businesses that need plug-and-play simplicity.
To save you time, we’ve rounded up the best order tracking software for every business type. Whether you need deep integrations, automation, or just a no-fuss tracking portal, we’ve got you covered.
Why Trust Our Order Tracking Software Reviews
We’ve been testing and reviewing ecommerce software since 2021.
As ecommerce experts ourselves, we know how critical, and how difficult it is to make the right decision when selecting software.
We invest in deep research to help our audience make better software purchasing decisions.
We’ve tested more than 2,000 tools for different ecommerce use cases and written over 1,000 comprehensive software reviews.
Learn how we stay transparent & our review methodology.
Comparing the Best Order Tracking Software Solutions, Side-by-Side
OK, let’s compare pricing, trials, and ideal use cases for our top order tracking software picks.
| Tool | Best For | Trial Info | Price | ||
|---|---|---|---|---|---|
| 1 | Best for assigning shipping carriers automatically based on predefined criteria | Free demo available | From $449/month (volume-based pricing) | Website | |
| 2 | Best for global ecommerce scalability | 14-day free trial | From $25/user/month | Website | |
| 3 | Best for generating shipping documents | 30-day free trial | From $9.99/month | Website | |
| 4 | Best for 3PL warehouse management capabilities | Free demo | Pricing upon request | Website | |
| 5 | Best for B2B selling | 14-day free trial | From $349/month | Website | |
| 6 | Best for cross-border shipping compliance | 30-day free trial | $30/month/account | Website | |
| 7 | Best for supply chain management features | 30-day free trial | Pricing upon request | Website | |
| 8 | Best for for SMBs | 30-day free trial | From $5/month (50 shipments) | Website | |
| 9 | Best for prefilled customs forms | 30 day-free trial | From $10/month | Website | |
| 10 | Best for efficiently managing returns | 60-day free trial | From $50,000/year (billed annually) | Website |
The 10 Best Order Tracking Software Solutions, Reviewed
Here’s a brief description of each order tracking tool to showcase each tool’s best use case, some noteworthy features, and screenshots to give a snapshot of the user interface.
Best for assigning shipping carriers automatically based on predefined criteria
Linnworks is a comprehensive order management system that helps online retailers manage all aspects of their business from a single platform with robust features such as inventory tracking, shipping management, and multi-channel listing. The software comes with powerful tools for order tracking and stock analytics, which allow shops to stay on top of their orders and monitor their business performance in real time. Linnworks is scalable to meet the needs of businesses of all sizes, making it ideal for small and enterprise-level organizations.
Why I Picked Linnworks: Linnworks' order management feature provides an easy way to keep track of orders from multiple sales channels. Users can automatically import orders from different channels into a single dashboard, which helps monitor and track them without jumping around. You can also customize order labeling according to unique requirements and set priority levels to manage order workflows. You can create and upload product listings in bulk, enabling them to field inputs like keywords, titles, descriptions, and prices. This feature also provides an easy way to view and manage current product listings on different channels, making tracking and adjusting them easier to optimize sales.
Linnworks Standout Features & Integrations
Features include robust inventory management capabilities that allow online sellers to track the availability of each product in real time, helping avoid overselling and ensuring that inventory levels are always up to date. Linnworks' shipping management module provides an easy way to manage and process shipments from within the platform. Users can easily generate shipping labels, set up carriers, and track shipments. Linnworks also integrates with multiple carriers such as Royal Mail, DPD, UPS, and FedEx. It provides pre-built reports that enable merchants to quickly view sales, shipping, and inventory data.
Integrations include Amazon, Magento, eBay, Shopify, BigCommerce, Walmart, Buy on Google, Wish, TikTok Shops, WooCommerce, Quickbooks, Gorgias, Payoneer, and others.
Pros and cons
Pros:
- Offers deep customization options
- Integration with various ecommerce platforms
- Software supports multichannel selling
Cons:
- May not be cost effective for small biz
- Robust features can result in a steep learning curve
Salesforce Commerce Cloud, a highly versatile cloud-based ecommerce platform, is designed to provide a seamless and integrated shopping experience across various digital channels. It is a part of the Salesforce product suite, renowned for its CRM solutions. This platform stands out for its ability to personalize customer interactions, manage merchandise, promotions, and more, all while offering robust analytics and AI capabilities through Salesforce's Einstein AI.
Why I Picked Salesforce Commerce Cloud: Ideal for both B2C and B2B markets, Salesforce Commerce Cloud enables businesses to create engaging, intelligent, and unified shopping experiences that can be scaled and adapted to meet evolving market demands and consumer expectations. Its cloud-based nature ensures high scalability and accessibility, making it a popular choice for businesses aiming to enhance their online retail presence. As an order tracking software, Salesforce Commerce Cloud excels in providing a comprehensive and real-time view of order management processes, ensuring a seamless and efficient customer experience.
Salesforce Commerce Cloud Standout Features & Integrations
Features include Einstein AI, Salesforce's proprietary artificial intelligence technology, which offers advanced personalization capabilities. This AI-driven feature sets it apart by enabling highly customized shopping experiences for each user. It can predict and recommend products based on individual customer behaviors, browsing history, and purchase patterns. This level of personalization is not just limited to product recommendations; it also extends to optimizing search results and sorting products in a way that is most likely to appeal to the individual shopper.
Integrations include PayPal, Stripe, ShipStation, Klaviyo, Yotpo, Alavara, Flow, Aspire, Kount, and Luigi’s Box.
Pros and cons
Pros:
- Visualizes data for single-glance assessment
- Clear user interface
- Highly adaptable to your business
Cons:
- Customization takes time
- Cost prohibitive for small organizations
ShipStation is a web-based shipping and order management software for automating processes to help you fulfill orders quickly. This order management system compares the rates of the top carriers so you can use the best option. ShipStation automatically updates tracking information and sends it to your sales channels and customers so they’re aware of the status of orders. It sends SMS and email tracking updates to customers to keep them in the loop.
Why I Picked ShipStation: ShipStation is the best order tracking software if you want a software to handle the generation of all your shipping documents. You can use this system to generate a picking list so warehouse personnel know what items to pull for shipment. This tool also generates customs declarations for international orders. ShipStation also lets you compile an end-of-day manifest for analysis and reporting.
ShipStation Standout Features & Integrations
Features include their shipping rate calculator widget. ShipStation offers a unique shipping rate calculator widget that can be embedded on ecommerce websites. This widget allows online shoppers to input their shipping information and instantly view the shipping options and costs for their order. By providing real-time shipping rate information directly on the website, businesses can reduce cart abandonment and provide transparency during the checkout process. This feature is particularly beneficial for businesses that want to empower customers with accurate shipping cost information early in the shopping journey, fostering trust and helping customers make informed purchasing decisions.
Integrations include Shopify, Square, Woocommerce, and Squarespace.
Pros and cons
Pros:
- Extensive customization & automation options
- Manage orders & shipments across various sales channels
- Extensive range of integration options
Cons:
- Inventory management features are relatively basic
- Rich feature set may lead to a learning curve for new users
Infoplus is a cloud ecommerce system for managing orders, deliveries, and inventory. You can use this order management system to print custom barcodes for use in maintaining accurate warehouse inventories. Infoplus can create restocking rules and custom alerts like low stocks or items nearing expiration dates.
Why I Picked Infoplus: Infoplus is an excellent order management software for managing third party logistics. During order processing, Infoplus’ order management solution assigns orders to the warehouse nearest the customer to cut down delivery time. Infoplus also has a reporting feature that lets you customize data presentations to make them easier to understand for your employees or stakeholders.
Infoplus Standout Features & Integrations
Features include specialized tools for managing kitting and assembly processes, allowing businesses to bundle and assemble products with components from their inventory. This feature is particularly beneficial for businesses that engage in complex product bundling, subscription box services, or customized assembly, as it enables accurate tracking of components and finished goods, reducing errors and improving order accuracy.
Integrations can be built using their Infoplus API, Infoplus Building Blocks, and Infoplus Scripts.
Pros and cons
Pros:
- Robust multi-warehouse management capabilities
- Advanced kitting & assembly management
- Robotic process automation (RPA) integration
Cons:
- Pricing could be a concern for smaller businesses
- User interface might be considered complex by some
Cin7 is an inventory and order management system with an order tracking feature to keep customers informed of the status of their purchases. You can use this tool to automatically send purchase orders to suppliers when a preset level has been reached. It has an integrated payment gateway for receiving payments.
Why I Picked Cin7: Cin7 is the best order tracking software for managing multiple warehouses because it has a warehouse management feature. You can use Cin7 to receive orders and assign them to the warehouse nearest to the purchaser. You can also use this warehouse management feature to move orders between warehouses. This warehouse management system also has an inventory tracking feature for monitoring incoming orders, shipping deadlines, and picking activities to ensure efficient order fulfillment.
Cin7 Standout Features & Integrations
Features include an integrated B2B e-commerce platform that allows businesses to create customized online ordering portals for their wholesale customers. This unique feature enables wholesalers and distributors to provide their clients with a self-service online platform to place orders, view product catalogs, access personalized pricing, and manage their accounts. This functionality bridges the gap between inventory management and B2B sales, enhancing customer convenience and improving the efficiency of order processing for wholesale transactions.
Integrations include eBay, Bigcommerce, Etsy, and Amazon Seller.
Pros and cons
Pros:
- Advanced integration capabilities for 3PL companies
- Multichannel sales integration
- Wide range of inventory management features
Cons:
- May not be affordable for small biz
- User interface can be complex
ShippyPro is an ecommerce hub for shipping and tracking orders from your online store. This order management software compares rates from several carriers and chooses the most convenient shipping option. You can use ShippyPro to print shipping labels in bulk in various formats to save your order fulfillment team time.
Why I Picked ShippyPro: ShippyPro is the best order tracking software if you want to provide continuous assistance to customers because it lets you integrate a customer care section in the platform. You can use this system to answer questions about customers’ orders. This feature can help improve customer satisfaction because customers won’t have to switch to another platform to receive answers to their queries.
ShippyPro Standout Features & Integrations
Features include automated cross-border shipping compliance. ShippyPro offers a feature that helps businesses navigate the complexities of cross-border shipping by automating customs documentation and compliance. This includes automatic generation of customs declarations, duties, and taxes calculations, and accurate labeling for international shipments. This unique feature is especially beneficial for businesses that frequently ship internationally and need to ensure compliance with various customs regulations.
Integrations include Mailchimp, Zendesk, and Twilio. You can connect ShippyPro to a paid Zapier account if you want access to other premium apps.
Pros and cons
Pros:
- Integration with a wide range of shipping carriers
- Automated customs documentation and compliance capabilities
- Comprehensive returns management feature
Cons:
- Delayed response times from customer support
- Learning curve when getting setup
IBM Order Management is order management software for tracking orders in various sales channels. It lets you view all orders and inventories in a single dashboard to provide accurate delivery estimates to customers. You can use IBM Order Management’s order tracking dashboard to analyze the utilization of delivery methods to help you move human resources to busier delivery channels.
Why I Picked IBM Order Management: IBM Order Management is the best order management software if you want to manage your supply chain and product delivery systems effectively. This order and inventory management software uses artificial intelligence to provide data-driven insights you can use to uncover workflow deficiencies and practices that result in extra costs. It also uses patterns to predict possible supply chain disruptions so you can create contingency plans and avoid delivery delays.
IBM Order Management Standout Features & Integrations
Features include cognitive order management. IBM Order Management leverages AI and cognitive capabilities to enhance decision-making throughout the order fulfillment process. This unique feature involves analyzing historical data, current demand, inventory levels, and other factors to dynamically recommend the most efficient fulfillment strategy for each order. This cognitive approach helps businesses improve customer satisfaction by ensuring orders are fulfilled from the optimal location while considering factors like inventory availability, shipping costs, and customer preferences.
Integrations can be built using their API, for which they have robust documentation on their site.
Pros and cons
Pros:
- AI-driven cognitive capabilities for order fulfillment process
- Can handle large volumes of orders & transactions
- Global inventory visibility
Cons:
- Not cost effective for small biz
- Few native 3rd party integrations
ShippingEasy is an online order management system with discounted USPS and UPS shipping rates for the savvy, cost-conscious e-seller. It has a batch order processing for high volume sales. It allows online stores to create branded, white-label tracking pages. Tracking pages can be set-up to point customers to customer support contact information in case of a snag.
Why I Picked ShippingEasy: ShippingEasy is the best order tracking software if you want real-time tracking information sent to customers and stores. This order management software automatically sends shipment and delivery confirmation emails to keep customers in the loop. ShippingEasy also allows you to include a tracking number to drop-shipped orders.
ShippingEasy Standout Features & Integrations
Features include easy integration with email marketing platforms, allowing businesses to leverage their shipping and order data to create targeted email campaigns. This unique feature enables businesses to engage customers post-purchase, providing order updates, promotions, and personalized recommendations based on their purchase history and shipping preferences. The combination of shipping and email marketing empowers businesses to enhance customer retention and drive additional sales.
Integrations include Amazon, Magento, PayPal, and Etsy.
Pros and cons
Pros:
- Excellent marketing tool integration options
- Advanced automated shipping rules
Cons:
- No volume discount on USPS postage
- Customization limitations for packing slips, labels
- Competitive pricing, particularly for SMBs
Shippo is a ecommerce order tracking solution for automating shipping workflows and processes. This order management software has a built-in global address validation feature to help avoid failed deliveries due to mismatched addresses. Shippo also offers pre-filled customs forms to save time during international shipments.
Why I Picked Shippo: Shippo’s stand-out feature is its prefilled customs forms. Customs can be a pain, for both you and your customers, and Shippo makes it easy by auto-populating most of the data for you based on the info already in your system. You’ll want to do a final look over for any AI-related errors but this formula can save you a ton of time and confusion.
Shippo Standout Features & Integrations
Features include standardized tracking across all carriers. I like that this is provided because it helps create a consistent customer experience while getting you the best rates for every order. You can also customize all shipping and return notification emails with your own branding, which also creates consistency.
Integrations include Shopify, Square, BigCommerce, WooCommerce, Wix, Squarespace, USPS, FedEx, UPS, DHL, Canada Post, Australia Post, Swyft, Sendle, Purolator, and dozens more.
Pros and cons
Pros:
- Good options for international shipping
- Friendly user interface, easy to navigate
- Free forever plan available
Cons:
- Extra fees from some carriers
- Not super mobile-friendly
Kibo Commerce is an omnichannel sales and order management software. Its inventory management feature handles your inventory across all your distribution centers, retail stores, and vendor locations. Kibo Commerce has an order management system for routing orders according to the best cost/speed option for the package’s destination.
Why I Picked Kibo Commerce: Kibo Commerce is the best order tracking software with a return merchandise authorization (RMA) dashboard to help you manage returns efficiently. You can use the returns dashboard to monitor returns, their status, and if they warrant refunds. The returns dashboard can help you with inventory control by letting you reintegrate returned items to your warehouse stock.
Kibo Commerce Standout Features & Integrations
Features include an integrated and unified platform that brings together various commerce functionalities, including e-commerce, order management, point of sale (POS), and more. This holistic approach allows businesses to manage their operations cohesively and efficiently, streamlining processes and eliminating silos between different sales channels. This unified platform differentiates Kibo Commerce from competitors that might offer individual tools for each aspect of commerce.
Integrations are possible via their API.
Pros and cons
Pros:
- Personalization features for customer content & experiences
- Unified platform with ecommerce, order management, and more
- Strong omnichannel capabilities
Cons:
- Limitations in terms of customization & flexibility
- Tumelteous integration with other systems
Other Options
Here’s a few more that didn’t make the top list.
- NetSuite SuiteCommerce
Enterprise order management system
- MarketplaceWorks
For scheduling sales & promotions in advance
- Fishbowl
Warehouse management solution with work order management and accounting software
- Zoho Inventory
Cloud-based inventory management system for small and medium businesses
- Sana Commerce Cloud
E-commerce platform with order and invoice tracking capabilities
- inFlow Inventory
Inventory management software for managing inventory and sales in one system
- VeraCore Smart Fulfillment
Cloud-based warehouse management system for 3PLs
- eSwap
Cloud-based inventory and order management software
- Epicor EDI
Software for managing human resources, supply chain, inventory, and distribution
- Now Commerce
B2B online ordering system
Our Selection Criteria for Order Tracking Software
Choosing the right order tracking software isn’t just about picking a tool with the most features—it’s about finding one that seamlessly fits your workflow, improves customer experience, and scales with your business.
Through hands-on testing and research, we’ve identified the key factors that separate great tracking solutions from the rest.
Core order tracking functionality (25% of total weighting score)
At its core, order tracking software should provide real-time visibility into shipments and automate customer updates. The best tools make tracking seamless for both customers and internal teams.
- Order status updates. Displays live tracking information from order placement to delivery.
- Carrier integrations. Connects with major shipping providers for real-time data syncing.
- Automated customer notifications. Sends updates via email, SMS, or branded tracking pages.
- Internal tracking dashboard. Gives your team a clear view of all active shipments in one place.
- Exception handling. Flags delivery delays, lost packages, or failed deliveries for quick resolution.
Additional standout features (25% of total weighting score)
The best order tracking software goes beyond basic tracking to offer advanced features that improve efficiency and customer experience.
- Branded tracking pages. Customizes the customer-facing tracking experience with your logo and messaging.
- AI-powered delivery predictions. Uses historical data and machine learning to estimate accurate delivery times.
- Multi-carrier support. Lets you compare shipping rates, delivery times, and performance across carriers.
- Returns and exchanges tracking. Provides visibility into reverse logistics to keep customers informed.
Usability (10% of total weighting score)
Even the most feature-packed software is useless if it’s a nightmare to navigate. A simple, intuitive interface ensures that both your team and customers can track orders with ease.
- Use a user-friendly dashboard. Provides a clean, organized view of all orders and their statuses.
- Ensure easy navigation. Reduces the learning curve with a logical, intuitive design.
- Support mobile accessibility. Works seamlessly on both desktop and mobile for on-the-go tracking.
Onboarding & setup (10% of total weighting score)
A smooth setup process ensures you can start tracking orders quickly without IT headaches.
- Enable plug-and-play integrations. Connects easily with ecommerce platforms, WMS, and shipping carriers.
- Offer guided setup tools. Provides step-by-step onboarding guides or product tours.
- Provide customer support during onboarding. Includes live assistance or dedicated account managers for implementation.
Customer support (10% of total weighting score)
When tracking issues arise, responsive support can make all the difference.
- Ensure 24/7 support availability. Provides access to help via chat, email, or phone.
- Build a robust knowledge base and FAQs. Offers self-service resources for quick troubleshooting.
- Create a community forum. Provides peer support and shared best practices.
Value for money (10% of total weighting score)
Price matters, but value is what counts. The best software should justify its cost with tangible benefits.
- Offer transparent pricing. Clearly outlines costs, including any add-ons or limitations by tier.
- Provide flexible plans. Includes scalable pricing options for different business sizes.
- Demonstrate long-term ROI. Reduces customer support load, improves efficiency, and enhances customer satisfaction.
Customer reviews (10% of total weighting score)
User feedback provides real-world insights into how the software performs in action.
- Highlight consistently positive ratings. Strong scores on usability, reliability, and customer support.
- Show impact on efficiency. Testimonials highlighting improvements in tracking accuracy and customer satisfaction.
- Feature notable brand adoption. Used by well-known retailers or ecommerce brands as a trust signal.
What is Order Tracking Software?
Order tracking software is like a GPS for your shipments. It keeps tabs on every order from the moment it’s placed to the second it lands in a customer’s hands.
Instead of manually chasing down tracking numbers or fielding endless “Where’s my order?” emails, this software automates updates, sends real-time notifications, and gives you full visibility into the entire fulfillment process.
For businesses, it means fewer lost packages, faster issue resolution, and a smoother post-purchase experience.
For customers, it’s the peace of mind that comes with knowing exactly where their order is—without having to ask.
How to Choose the Right Order Tracking Software
Not all order tracking software is built the same—some are powerhouses with deep integrations, while others focus on simple, customer-friendly tracking.
The right pick depends on your business size, shipping volume, and tech stack. Here’s how to find the best fit:
- Integrate with your existing systems. Make sure the software connects with your ecommerce platform, warehouse management system (WMS), CRM, and shipping carriers without hassle.
- Enable real-time tracking and alerts. Look for tools that provide live updates to both customers and your team, cutting down on Where’s my order? inquiries.
- Choose a scalable solution. Pick software that can handle increasing order volumes without lagging or breaking as your business grows.
- Customize the customer experience. Opt for platforms that let you brand tracking pages and notifications for a seamless post-purchase experience.
- Use analytics to improve fulfillment. Select a tool with reporting features that provide insights into delivery performance, carrier efficiency, and order trends.
- Ensure mobile accessibility. Make sure both customers and staff can check order statuses from any device.
The best order tracking software reduces friction, boosts customer trust, and keeps operations running smoothly. Keep these factors in mind, and you’ll land on a tool that works—without the trial-and-error headache.
Key Features of Order Tracking Software
The best order tracking software does more than just show where a package is—it streamlines operations, improves customer communication, and helps you manage the entire fulfillment process with ease.
Here are the must-have features to look for:
- Real-time order tracking. Track shipments at every stage, from order confirmation to final delivery. Customers and your team can see exactly where an order is, reducing confusion and support inquiries.
- Automated customer notifications. Keep customers in the loop with automatic updates via email, SMS, or a branded tracking page. No more Where’s my order? emails flooding your inbox.
- Carrier integrations. Sync with major shipping providers like FedEx, UPS, DHL, and USPS to pull live tracking data directly into your system.
- Branded tracking pages. Customize the tracking experience with your logo, brand colors, and messaging. A seamless post-purchase experience builds customer trust and engagement.
- Exception management. Flag and resolve shipping delays, lost packages, or failed deliveries before they become customer complaints.
- Multi-carrier support. Compare rates, delivery times, and performance across different shipping carriers to optimize fulfillment strategies.
- Returns and exchanges tracking. Provide customers with real-time updates on returns, refunds, and exchanges, making the post-purchase process as smooth as the sale.
- Analytics and reporting. Monitor delivery performance, carrier efficiency, and order trends to identify bottlenecks and optimize shipping operations.
- Mobile accessibility. Ensure both customers and staff can track orders from any device, anywhere.
Benefits of Order Tracking Software
A solid order tracking system doesn’t just improve logistics—it reduces stress, increases customer satisfaction, and makes your entire fulfillment process more efficient. Here’s how:
- Support business growth. Scalable tracking solutions ensure that as your order volume increases, your fulfillment process remains seamless—no growing pains, just smooth operations.
- Reduce customer inquiries. When customers can track their own orders, they don’t need to email or call support, cutting down on Where’s my order? messages and freeing up your team.
- Boost customer satisfaction. Real-time updates and transparency build trust. Customers appreciate knowing exactly where their order is without having to guess.
- Minimize delivery issues. Proactive tracking means fewer lost packages, fewer delivery delays, and faster resolution when things go wrong.
- Improve operational efficiency. With live tracking and automated alerts, your team can identify issues before they escalate and keep orders moving smoothly.
- Enhance brand experience. Branded tracking pages keep customers engaged with your brand instead of redirecting them to third-party carrier sites.
- Optimize shipping decisions. Analytics help you spot inefficiencies in your shipping process, leading to better carrier selection and cost savings.
Cost & Pricing for Order Tracking Software
Order tracking software isn’t one-size-fits-all. Whether you’re running a small shop or managing thousands of orders daily, pricing and features vary widely—from free tools with basic tracking to enterprise-level solutions with deep integrations and advanced analytics.
Plan comparison table for order tracking software
Here’s a breakdown of what you can expect at different price points and who each tier is best suited for.
| Plan type | Average price | Common features included | Best for |
|---|---|---|---|
| Free | $0 | Basic tracking, limited carrier integrations, community support | Small businesses or startups with low order volumes. |
| Basic | $10 - $50/month | Real-time tracking, customer notifications, branded tracking page | Startups and small retailers needing essential tools. |
| Professional | $50 - $200/month | Multi-carrier support, advanced analytics, automated alerts | Growing businesses managing multiple sales channels. |
| Enterprise | $200+/month | Custom integrations, AI-powered tracking, dedicated support | Large retailers or high-volume shippers with complex needs. |
Picking the right plan
Choosing the right order tracking software comes down to balancing your current needs with future growth. Here’s how to decide:
- Free plans are great if you're just starting out, but they usually come with limited tracking capabilities and support.
- Basic plans work well for small retailers who need automated notifications and branded tracking pages to enhance customer experience.
- Professional plans are ideal for growing businesses that sell across multiple channels and need deeper insights into delivery performance.
- Enterprise plans are built for high-volume businesses that need custom workflows, AI-powered tracking, and full control over the post-purchase experience.
The right order tracking software should streamline fulfillment, keep customers informed, and scale with your business. Pick a plan that meets your needs today—while preparing you for tomorrow.
Order Tracking Software FAQs
OK, let’s tackle the questions I’m guessing you could possibly have.
How does order tracking software integrate with my existing systems?
Most order tracking software connects with ecommerce platforms (Shopify, WooCommerce, Adobe Commerce), warehouse management systems (WMS), shipping carriers, and CRMs via built-in integrations or APIs. Before choosing a tool, check for compatibility with your current tech stack to ensure a seamless setup
What’s the difference between multi-carrier tracking and single-carrier tracking?
Single-carrier tracking relies on one shipping provider (e.g., only USPS or FedEx), while multi-carrier tracking allows businesses to compare shipping rates, delivery times, and performance across multiple carriers. If you ship with different providers, multi-carrier tracking gives you more flexibility and better delivery insights.
Can order tracking software help reduce customer service workload?
Yes. By automating status updates, sending proactive notifications, and offering a self-service tracking page, order tracking software significantly reduces the volume of Where’s my order? inquiries. It keeps customers informed while freeing up your support team to handle more complex issues.
What’s the most important feature to look for in an order tracking tool?
It depends on your business size and needs, but the must-have feature for most businesses is real-time tracking with automated notifications. This ensures customers stay informed, reduces support tickets, and improves the post-purchase experience. For scaling businesses, look for multi-carrier support and analytics to optimize shipping decisions.
Other Order Management Software Reviews
If you are interested in order tracking software, you might find use in these other, similar review lists.
- Order Management Software
- Order Fulfillment Software
- Sustainable Packaging Manufacturers
- Pick And Pack Software
- Inventory Management Software
- Fulfillment Services
The Post-Purchase Power Move
Customers expect real-time updates, transparency, and a frictionless post-purchase experience.
If you’re not providing that, you’re risking frustration, unnecessary support tickets, and lost repeat business.
Order tracking software isn’t just about knowing where a package is—it’s about reducing operational headaches, improving customer satisfaction, and optimizing fulfillment workflows.
Whether you’re a small business looking for a plug-and-play solution or a large retailer needing deep integrations, the right tool will keep your customers informed and your operations running smoothly.
The bottom line? If you want to build trust, reduce WISMO (Where’s My Order?) inquiries, and future-proof your fulfillment process, investing in the right order tracking software is non-negotiable.
Now that you know what to look for, it’s time to pick the best tool for your business and start tracking smarter.
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