The 24 Best Order Management Systems to Scale Your Brand, Reviewed & Compared for 2025
The 10 Best Order Management Software for Optimized Fulfillment
Here are the best of the best order management systems (OMS) for your growing brand, with ideal use cases for each.
Our one-on-one guidance will help you find the perfect fit.
Dealing with your store's orders shouldn't be like working a switchboard—it should be seamless and behind-the-scenes. Because, it's the future, right?
Order management software deals with all the little moving pieces associated with orders. Your customers buy your stuff, inventory is updated, orders get sent to the warehouse, and notifications go out for tracking. Easy.
So, you get real-time inventory visibility across all your channels as your orders are automatically entered, processed, pushed toward fulfillment, and tracked through the shipping and returns processes.
As always, there are a truckload of order management software options, which can cause a bit of decision paralysis. That is, unless you have a really great roundup of the absolute best order management solutions handy.
Our ecommerce expertise paired with our smart software scoring system resulted in just this sort of roundup. And, you are already reading it. Let's gooooooo!
Why Trust Our Order Management Software Reviews
We’ve been testing and reviewing ecommerce software since 2021. As ecommerce experts ourselves, we know how critical, and how difficult it is to make the right decision when selecting software.
We invest in deep research to help our audience make better software purchasing decisions.
We’ve tested more than 2,000 tools for different ecommerce use cases and written over 1,000 comprehensive software reviews.
Learn how we stay transparent & our software review methodology.
Comparing the Best Order Management Software
Below, you’ll find a pricing comparison of our top order management solutions. Then, to get a fuller comparison, just click Compare Software to see all the features.
| Tool | Best For | Trial Info | Price | ||
|---|---|---|---|---|---|
| 1 | Best OMS software for stock forecasting | Free demo available | From $449/month (volume-based pricing) | Website | |
| 2 | Best for multi-channel inventory management | Free demo available | From $299/month | Website | |
| 3 | Best for custom order management automation | 14-day free trial | From $25/user/month | Website | |
| 4 | Best for unified customer experiences | 14-day free trial | From $25/user/month | Website | |
| 5 | Best ecommerce order management for Quickbooks integration | 30-day free trial | From $10.50/month (for 3 months, then $35/month) | Website | |
| 6 | Best ecommerce order management for Shopify users | 3-day free trial | From $39/month | Website | |
| 7 | Best OMS software for various shipping options | Free plan available | From $39/month | Website | |
| 8 | Best ERP with order management built-in | Free demo available | Pricing upon request | Website | |
| 9 | Best OMS software for multichannel sellers | Free demo available | Pricing upon request | Website | |
| 10 | Best complete ecommerce solution | 15-day free trial | From $29/month (billed annually) | Website |
The 10 Best Order Management Software, Reviewed and Compared
Now, the moment you’ve been waiting for—the reviews.
For each of the following OMS all-stars, we’ve included why we picked it, its top features and integrations, pros and cons, and screenshots of the tool in action.
Linnworks is a cloud-based order management software that helps businesses streamline their operations by managing their inventory, orders, shipping, and more from a single platform. It offers a range of features designed to automate and simplify the process of managing orders, making it a popular choice for ecommerce businesses.
Why I Picked Linnworks: I was initially drawn to Linnworks for its comprehensive feature set. It offers everything you need to manage your orders and inventory, from order processing and shipping to in-depth reporting. It's also very easy to set up and use, even for team members without prior experience.
Linnworks is a cloud-based multichannel ecommerce platform that helps online sellers automate their business processes, from order and inventory management to shipping and fulfillment. Linnworks is highly versatile and customizable, making it a popular choice for businesses of all sizes and types, and its integrations with a wide range of marketplaces, shopping carts, and shipping carriers make it an all-in-one solution for managing multichannel sales.
Linnworks standout features & integrations
Standout features include automation capabilities to sync inventory, orders, and shipping across multiple sales channels. Its Open API and custom workflows make it versatile and adaptable for unique business needs. Advanced reporting and analytics offer insights into sales, stock levels, and fulfillment efficiency.
Integrations include Amazon, eBay, Shopify, and Magento, as well as shipping carriers like FedEx, DHL, and USPS. Linnworks also supports integrations through its API and partnerships with third-party platforms.
Pros and cons
Pros:
- Highly customizable
- Strong reporting and analytics
- Multichannel integration
Cons:
- Some marketplace listing restrictions
- Steep learning curve
Cin7 Core is an inventory management software that caters to businesses selling across multiple channels, providing a unified system to handle diverse sales and inventory needs. Its comprehensive features, including integrations with accounting software, advanced reporting, and a mobile-friendly interface, position it as a suitable choice for multichannel inventory management.
Why I picked Cin7 Core: I chose Cin7 Core because it is specifically designed for small businesses that operate across multiple sales channels. Its comprehensive feature set, which includes inventory management, point of sale, B2B portal, commerce integration, and robust reporting, caters to the diverse needs of modern sellers. What makes Cin7 Core different is its ability to integrate with a variety of B2B portal sites and offer additional POS registers as add-ons.
Cin7 Core standout features & integrations
Standout features include multichannel inventory management that allows businesses to seamlessly track stock across different platforms. Its built-in B2B portals and point of sale (POS) functionality make it versatile for both retail and wholesale operations. The software also provides access to 70+ customizable reports, giving small businesses the insights they need to optimize operations.
Integrations include Shopify, QuickBooks, Amazon, and Xero. Developer APIs are available for custom integrations, along with support for 3PL and EDI systems to help businesses scale effectively.
Pros and cons
Pros:
- Integration with e-commerce platforms
- Onboarding and training assistance
- User-friendly interface
Cons:
- Browser-based platform can feel slow
- Lack of advanced features
CRM Creatio is a comprehensive no-code platform and customer relationship management tool designed to automate and manage business processes across sales, marketing, and service departments. It offers features such as lead management, opportunity management, sales forecasting, and marketing automation.
Why I picked CRM Creatio: The platform offers omnichannel order management, which centralizes order processing from multiple online and offline channels. CRM Creatio also has the ability to plan supply and payment schedules according to customer agreements. Additionally, the order approval process is designed to save time by following best practice steps, which can be easily modified to suit specific business needs. This level of customization and automation not only improves operational efficiency but also enhances customer satisfaction by ensuring timely and accurate order fulfillment.
CRM Creatio standout features & integrations
Standout features include its no-code customization, which allows businesses to easily tailor workflows and approval processes to their specific needs without relying on developers. The platform also offers omnichannel order management, centralizing orders from online and offline channels for seamless processing. Additionally, its 360-degree customer views and sales forecasting tools empower teams to better understand customer needs and plan effectively for future sales.
Integrations include Microsoft Excel, Gmail, Mailchimp, HubSpot, Google Calendar, Microsoft Word, Tableau, Microsoft Outlook, Meta for Business, and DataService, making it versatile for a wide range of business operations.
Pros and cons
Pros:
- No-code platform for users with varying technical skill levels
- Advanced automation tools
- Highly customizable and scalable
Cons:
- Initial setup and implementation can be complex and time-consuming
- May be challenging to integrate with some third-party apps
Salesforce Commerce Cloud is a cloud-based software solution designed for businesses to create unified, intelligent digital commerce experiences. The platform is equipped with tools for merchandising, marketing, promotions, and content creation, aiming to empower businesses to connect with customers and drive engagement.
Why I Picked Salesforce Commerce Cloud: Salesforce Commerce Cloud provides an order management system that centralizes order processing, inventory management, and customer service. It enables businesses to manage customer orders from multiple channels within a single interface and offers capabilities for order capture, payment processing, and order fulfillment. The system also allows for real-time inventory visibility across all sales channels, which helps to maintain accurate stock levels and reduce the risk of overselling.
Additionally, Salesforce Commerce Cloud's order management system includes customer service tools that empower service representatives to view and manage customer orders, handle returns, and provide customer support, which can improve the overall customer experience.
Salesforce Commerce Cloud standout features & integrations
Standout features include customer acquisition and loyalty tools that help businesses engage and retain customers effectively. It also offers AI-powered insights and digital storefront templates, making it easier to create personalized shopping experiences. The generative page designer and advanced merchant dashboards streamline content creation and management for ecommerce teams.
Integrations include PayPal, Coveo, Pimly, Logik.io, Hawksearch, Tradecentric, Walmart GoLocal, Avalara, Stripe, and Ordergroove, all accessible through Salesforce AppExchange.
Pros and cons
Pros:
- Can scale with growing businesses
- Offers staff augmentation services
- Provides regular software updates
Cons:
- Requires a significant learning curve
- Limited customization options
Best ecommerce order management for Quickbooks integration
Quickbooks Commerce is the Order Management System from popular accounting software Quickbooks. The tool has all you need to manage orders across multiple platforms, as well as powerful accounting features.
Why I Picked Quickbooks Commerce: Quickbooks Commerce lets you track orders on any connected platform from inventory through to fulfillment, so you always know where each order is. Starting from their Essentials plan ($27.50/month) you can connect up to 3 sales channels. Plus and Advanced plans allow for unlimited connections.
If a customer has an issue with a purchase, it’s easy to use this data to keep them updated. Another useful feature is the ability to add and update product listings on multiple platforms simultaneously. This saves a ton of time as you only have to create a product listing once to see it reflected across all your channels.
Quickbooks Commerce standout features & integrations
Standout features include seamless integration between order management and accounting, allowing businesses to track orders and update inventory in real-time while maintaining accurate financial records. The ability to add and update product listings across multiple platforms simultaneously is another time-saving feature, ensuring product information stays consistent. Additionally, workflow automation streamlines repetitive tasks like invoicing and bill management to improve efficiency.
Integrations include eBay, Amazon, WooCommerce, and Shopify, as well as tight integration with the Quickbooks accounting platform, ensuring a unified experience for financial and operational management.
Pros and cons
Pros:
- Easy to set up & use
- Tons of payment & payroll features
- Detailed sales tax handling
Cons:
- Inventory locked to higher plans
- Not ecommerce specific
Shopify Plus is an order management system that gives Shopify users advanced order management features. At the heart of the tools is the ability to connect your online channels with your physical locations. If you're already using Shopify, it's a no brainer to upgrade your plan to include their built-in order management system.
Why I Picked Shopify Plus: With Shopify Plus, stock and orders from each site will update automatically. And you can access features like click-to-collect and the ability for customers to buy from your online itinerary while in-store. You can even allow customers to return or exchange items they bought online at your retail outlets.
Shopify Plus also has advanced features for international sellers. You can localize the sales experience depending on the customer’s location through expansion websites that reflect the customer’s currency and language. You can even accept payments using locally favored methods.
Shopify Plus standout features & integrations
Standout features include seamless integration of online and physical sales channels, enabling features like click-to-collect and in-store returns for online purchases. For international sellers, the platform offers expansion websites to localize sales by adapting to a customer’s language, currency, and preferred payment methods. Additionally, Shopify Plus automatically updates stock and orders across all connected sites, streamlining inventory management.
Integrations include Facebook, Instagram, Google, Pinterest, Google Analytics, Walmart, Skubana, Xero, Kissmetrics, Wish Marketplace, and Heyday, along with hundreds more through Shopify’s extensive app ecosystem.
Pros and cons
Pros:
- Feature-rich solution
- Built into your ecommerce site
- Easy to use
Cons:
- Higher cost than others
- Charges transaction fees
Zoho Inventory is a platform that helps you track and manage orders from popular online sales platforms. Users get all the order management features you’d expect, including the ability to set automated reorder points to ensure you never miss out on sales due to low stock.
Why I Picked Zoho Inventory: Zoho Inventory is a cloud-based inventory management system designed to help businesses of all sizes streamline their inventory and order management processes. What makes Zoho Inventory great is its comprehensive feature set, which includes inventory tracking, order management, purchase management, warehouse management, and shipping and fulfillment. Users love Zoho Inventory for its ease of use, affordability, and scalability.
With flexible pricing plans and the ability to integrate with other Zoho apps, Zoho Inventory is a great choice for businesses looking to optimize their operations and scale their growth. Additionally, the platform offers detailed reports and analytics, allowing users to gain insights into their inventory performance and make informed decisions about their business. Zoho has a large suite of business tools. The order management solution works well with these products, including Zoho Inventory, which helps with inventory tracking.
Zoho Inventory standout features & integrations
Standout features include automated reorder points that ensure stock levels are maintained to prevent missed sales opportunities. The platform also excels in providing detailed reports and analytics, enabling users to gain valuable insights into inventory performance and make data-driven decisions. Additionally, Zoho Inventory’s seamless integration with other Zoho apps makes it a scalable choice for businesses looking to streamline operations across sales, marketing, and customer service.
Integrations include Microsoft Office 365, Microsoft Teams, Google Drive, Zendesk, and ServiceNow. The platform also supports integrations via Zapier and Zoho Flow, along with native connections to other Zoho services for sales, marketing, CRM, and more.
Pros and cons
Pros:
- Affordable option
- Highly scalable
- Feature-rich platform
Cons:
- Learning curve
- Limited reporting
Acumatica is an integrated order management software that is specifically designed to facilitate the needs and processes of companies that don’t carry inventory. The software helps streamline processes and delivers increased visibility companies require to make faster and smarter business decisions.
Why I Picked Acumatica: Acumatica lets you know your true costs; it lets you measure your profitability across operations, including product lines, business units, or locations. Acumatica allows you to leverage real-time data to control costs throughout your entire supply and distribution chain. You can also reduce your order times and eliminate or avoid unnecessary delays by automating key processes such as sales order processing and shipping order generation.
Acumatica is equipped with features that help simplify pricing and discounts, allowing you to set up both quantity and volume discounts by percentage or by amount. You can specify various discount rules and sequences or you can configure the system so it will automatically apply the most suitable discount combination.
Acumatica standout features & integrations
Standout features include real-time data access that enables businesses to monitor profitability across operations, from product lines to locations. The platform also automates key processes like sales order processing and shipping generation, reducing order times and avoiding delays. Additionally, Acumatica’s flexible pricing and discount management system lets businesses set up volume or quantity discounts with customizable rules, ensuring accurate and efficient pricing strategies.
Integrations include Pacejet Logistics, eWorkplace Apps, BigCommerce, Vertex, Velixo, Celigo, EasyPost, Solver Inc., and 1Retail Point of Sale. The platform also offers a range of first-party add-ons to expand functionality and tailor the software to specific business needs.
Pros and cons
Pros:
- Strong integration capabilities
- Highly customizable
- Comprehensive functionality
Cons:
- Limited mobile app functionality
- Steep learning curve
Brightpearl is order management software with plenty of features that help multichannel sellers keep customer orders organized. You can connect to most popular ecommerce platforms, including Amazon, BigCommerce, Magento, and Shopify. If you have a physical store, you can also connect your point of sale (PoS) system to ensure these orders are taken into account in real time.
Why I Picked Brightpearl: Brightpearl is a multichannel retail management platform that helps businesses streamline their operations and increase efficiency. For multichannel sellers, Brightpearl provides a centralized system to manage inventory, orders, and customer data across all channels, including online marketplaces, brick-and-mortar stores, and e-commerce platforms. The platform integrates with a wide range of channels, including Amazon, eBay, Shopify, and Magento, providing real-time inventory updates and order management.
Additionally, Brightpearl offers a range of features to help businesses optimize their operations, including purchasing and supplier management, warehouse management, and shipping and fulfillment. With Brightpearl, you can see how each channel performs based on metrics like revenue and average order value. If some platforms are underperforming, consider optimizing them to maximize revenue. You can also see data about specific customers to identify top spenders.
Brightpearl standout features & integrations
Standout features include its ability to centralize inventory, order, and customer data management across multiple sales channels, including ecommerce platforms and physical stores. The platform provides real-time inventory updates and performance metrics, enabling businesses to identify top-performing channels and customers. Additionally, Brightpearl simplifies warehouse and shipping management with tools for purchasing, supplier management, and fulfillment optimization.
Integrations include Amazon, BigCommerce, Shopify, Walmart, eBay, Magento, Mailchimp, ShipStation, Stripe, QuickBooks, CommerceHub, Square, USPS, WooCommerce, Xero, Worldpay, and Sage Pay, among others.
Pros and cons
Pros:
- Real-time inventory management
- Highly scalable solution
- Multichannel integration
Cons:
- Limited reporting
- Steep learning curve
BigCommerce is a complete ecommerce solution that helps you with everything from setting up an online store to managing multichannel sales. It’s a good option if you need to start from scratch to build your store, although you can also use the tool’s backend to power an existing shop front.
Why I Picked BigCommerce: BigCommerce is an e-commerce platform that provides businesses of all sizes with a comprehensive set of tools to design, build, and manage their online stores. One of the things that BigCommerce does well is its ease of use and flexibility, making it easy for users to set up and customize their online stores without needing to know how to code.
BigCommerce also offers a wide range of features, including built-in SEO tools, payment and shipping integrations, and advanced analytics and reporting. Users appreciate the platform's scalability and reliability, which allows them to handle high volumes of traffic and sales without downtime or performance issues.
BigCommerce standout features & integrations
Standout features include its user-friendly interface and flexibility, enabling businesses to set up and customize their online stores without coding knowledge. The platform also provides built-in SEO tools and advanced analytics, helping businesses optimize their online presence and track performance. Additionally, BigCommerce is highly scalable and reliable, ensuring smooth operation even during high-traffic periods.
Integrations include Facebook, Google, Instagram, eBay, Amazon, and Spocket, along with many other tools to support multichannel sales and marketing.
Pros and cons
Pros:
- 24/7 customer support
- Very customizable and flexible
- Easy to use system
Cons:
- Steep learning curve
- Limited built-in SEO
Other Order Management Systems
Here’s a few more that didn’t make the top list.
- Cin7 Omni
OMS software for wholesale sellers
- Cadence WMS
For real-time warehouse monitoring
- Kibo Commerce
Order management app for selling through your dealer network
- Conexiom
Order management app for email orders
- Subbly
For subscription-based ecommerce models
- Extensiv Order Manager
Ecommerce order management for a modular solution
- SkuVault
For order, inventory, and multiple warehouse management
- SphereWMS
For secure cloud-based WMS
- Veeqo
Free order management powered by Amazon
- Odoo
Open source order management
- Freestyle Solutions
For frequent updates/growing feature set
- Extensiv
For connecting brands to 3PL
- Sana Commerce
Add-on for SAP and Microsoft Dynamics ERP
- Cin7 Orderhive
For pulling items from multiple stores into one channel
Related Ecommerce Software Reviews
If you still haven't found what you're looking for here, check out these related ecommerce tools that we've tested and evaluated.
- Ecommerce Platforms
- Inventory Management Software
- Payment Processing Software
- Shopping Cart Solutions
- Order Management Systems
- Warehouse Management Software
Our Selection Criteria for Order Management Systems
Selecting the right order management system isn’t just about checking boxes—it’s about finding a solution that fits your business like a glove.
Through extensive trials and research, we’ve fine-tuned these criteria to help you make a smart, informed decision.
Core order management system functionality (25% of total weighting score)
This is the heart of any OMS. We’re talking about the basics—order processing, inventory management, customer management, shipping, and returns.
These features need to work smoothly and reliably, handling your orders from start to finish without a hitch.
- Order processing and tracking. Ensuring smooth transitions from order receipt to fulfillment.
- Inventory management. Real-time visibility into stock levels to prevent overstocking or stockouts.
- Customer management. Tools to manage customer information, preferences, and order history.
- Shipping and fulfillment. Integrations with shipping carriers and management of shipping rates, labels, and tracking.
- Returns and exchanges. Streamlined handling of returns, refunds, and exchanges to keep customers happy.
Additional standout features (25% of total weighting score)
What makes an OMS truly shine? These are the features that go beyond the basics, offering something extra that can make a real difference in your operations.
Think AI-driven analytics, advanced customization, or mobile accessibility.
- Unique integrations. Emerging technologies like AI for predictive analytics or IoT for inventory tracking.
- Advanced customization. Options that allow businesses to tailor the system to their specific workflows.
- Mobile accessibility. Real-time management and monitoring from anywhere.
- Advanced reporting. Tools that offer deeper insights into sales trends and operational efficiency.
Usability (10% of total weighting score)
Even the most powerful software is useless if it’s a pain to use. Usability is about finding that sweet spot where powerful features meet a user-friendly design.
- Intuitive design. Balances powerful features with ease of use.
- Logical navigation. Clear paths that minimize the learning curve.
- Responsive design. Ensures functionality across all devices, particularly for teams on the move.
Onboarding (10% of total weighting score)
A smooth onboarding process sets the tone for your experience with the OMS. It’s all about how quickly and easily you can get up to speed with the system.
- Comprehensive resources. Training videos, interactive product tours, and webinars to facilitate learning.
- Templates and best practices. Guides that accelerate the setup process.
- Personalized support. Chatbots or dedicated account managers to assist with onboarding.
Customer support (10% of total weighting score)
When something goes wrong (because it inevitably will), good customer support is your lifeline. It’s crucial that help is readily available and effective.
- Responsive support. 24/7 options including live chat, email, and phone.
- Knowledge base. Articles, FAQs, and resources for self-service troubleshooting.
- Community forums. User groups for peer support and advice.
Value for money (10% of total weighting score)
It’s not just about the price tag—it’s about what you’re getting for your investment. A good OMS should provide value at every price point, with clear and flexible pricing options.
- Transparent pricing. Clear delineation of features and benefits at each tier.
- Flexible options. Pricing that caters to businesses of different sizes and stages.
- Long-term ROI. Consideration of scalability and integration capabilities.
Customer reviews (10% of total weighting score)
The real-world experiences of other users can tell you a lot. Consistent positive feedback and specific testimonials can be strong indicators of an OMS’s effectiveness.
- Positive feedback. Consistent reviews on usability and customer support.
- Testimonials. Highlighting benefits like improved order accuracy or reduced fulfillment times.
- Impact on efficiency. Feedback on the system’s effect on operational efficiency and customer satisfaction.
When selecting an order management system, it's crucial to weigh these criteria against your business's unique needs. An ideal OMS not only tackles your current challenges but also grows with you, supporting future success.
What is an Order Management System?
An order management system (OMS) is the nerve center of your operations, streamlining everything from sales to fulfillment. Think of it as the backstage manager ensuring every order flows smoothly from purchase to delivery.
It tracks orders, updates inventory in real-time, and coordinates shipping and returns to keep your business humming.
Whether a customer clicks “Buy Now” on your website or picks up an item in-store, an OMS ensures the process is seamless and efficient.
For businesses selling across multiple channels, an OMS provides real-time inventory visibility, helping to prevent overselling or stockouts.
This capability is essential for delivering a consistent experience across online, in-store, and social shopping platforms in an omnichannel strategy.
While an OMS focuses on the logistics of order fulfillment, it’s often mistaken for a customer relationship management (CRM) system.
The difference? A CRM manages customer relationships—tracking communication, preferences, and purchase history—while an OMS ensures orders are fulfilled efficiently. Pairing these two systems can give your business the ultimate advantage: streamlined backend processes combined with improved customer engagement.
Today’s OMS solutions are more customizable and scalable, with vendors offering tailored support to help businesses set up systems that meet their specific needs.
This flexibility makes OMS a critical tool for companies looking to deliver exceptional customer experiences while scaling their operations.
How to Choose Order Management System
Choosing the right order management system (OMS) can feel overwhelming with so many options. Here’s how to narrow it down:
- Pinpoint your pain points. Start by identifying the challenges you want your OMS to solve—whether it’s inventory mismanagement, slow fulfillment, or juggling multiple sales channels. If managing orders across platforms is a struggle, prioritize systems with distributed order management (DOM) capabilities. These systems automate routing orders to the best fulfillment location based on real-time inventory, reducing delays and errors.
- Tailor to your team’s needs. Consider who will use the system and how it will fit into their workflows. A large team managing multiple locations will benefit from robust DOM features, while smaller teams might need simpler solutions. Budget for training to ensure a smooth transition, especially for order processing, customer service, and fulfillment staff.
- Prioritize integrations. Your OMS should integrate seamlessly with existing tools like CRM, accounting, and warehouse systems. Look for platforms that connect easily with ecommerce sites like Shopify and marketplaces like Amazon, as well as third-party logistics (3PL) providers to streamline shipping. Seamless integration reduces manual work and ensures your systems communicate effectively.
- Focus on outcomes. Define success metrics upfront—faster fulfillment, improved inventory accuracy, reduced costs? Choose an OMS with features like real-time reporting to track key performance indicators (KPIs) such as order accuracy and fulfillment speed. For multichannel sellers, ensure the system supports an omnichannel strategy, enabling a consistent experience across sales platforms.
- Match your business needs. Ensure the OMS aligns with your operational workflows and growth plans. Look for tools that automate repetitive tasks, support multichannel orders, and offer customizable workflows. If you rely heavily on in-store pickups or managing promotions across channels, opt for a system that handles these specialized tasks efficiently.
By focusing on your unique challenges and goals, you can find an OMS that doesn’t just fit—but transforms—your operations.
Trends in Order Management Systems for 2025
The order management landscape continues to evolve, with new technologies and strategies shaping how businesses operate. Here are the top trends to watch for in 2025:
- AI and machine learning for predictive analytics. Artificial intelligence and machine learning are now deeply integrated into OMS, enabling businesses to anticipate demand, optimize inventory, and enhance customer personalization. These capabilities are driving a shift toward more proactive and efficient order management.
- Distributed Order Management (DOM). As ecommerce becomes increasingly multichannel, DOM systems are a must. These systems use real-time data to route orders to the optimal fulfillment location, reducing delivery times, cutting costs, and improving the customer experience—particularly for businesses managing complex inventory across multiple locations.
- Blockchain for secure and transparent supply chains. Blockchain technology is gaining traction for ensuring transaction security and supply chain transparency. From verifying product authenticity to preventing fraud, blockchain addresses critical challenges in maintaining operational trust and reliability.
- Sustainability-focused features. OMS platforms are prioritizing environmental responsibility by incorporating tools to minimize waste, optimize energy use, and recommend eco-friendly packaging. As consumers increasingly value sustainability, these features help businesses align with customer expectations and environmental goals.
- Customizable and scalable systems. Modern OMS platforms are offering unprecedented levels of customization, allowing businesses to tailor workflows, inventory management, and fulfillment processes to their unique needs. This trend supports businesses seeking to deliver more personalized shopping and order experiences.
- Social commerce and messaging integrations. With the rise of social commerce, OMS systems are integrating with social media platforms like Instagram and messaging apps like WhatsApp to enable seamless ordering experiences. This trend reflects the push toward meeting customers where they are, creating a unified omnichannel experience.
- Low-code and no-code solutions. The adoption of low-code and no-code platforms is accelerating, empowering businesses to develop and customize OMS solutions quickly without requiring advanced technical expertise. These platforms are driving faster innovation and enabling businesses to adapt swiftly to market changes.
- Advanced analytics and real-time insights. OMS platforms are expanding their reporting capabilities, providing businesses with real-time insights into order accuracy, inventory levels, and fulfillment performance. These analytics tools are essential for data-driven decision-making and operational optimization.
In 2025, order management systems are set to become more advanced, customer-centric, and environmentally responsible, helping businesses streamline operations while meeting the demands of a competitive ecommerce landscape.
Top Features of the Best Order Management Solutions
When it comes to picking the best order management system, here are the key features that should be on your radar:
- Inventory management. Keep tabs on your stock across all business locations. With solid inventory control, you can sell items online even if they’re out of stock in the warehouse—just ship from a store that has it in stock.
- Backorders management. Efficiently track, prioritize, and fulfill customer orders for products that are temporarily out of stock. This feature ensures that once items are back in stock, they get to your customers without a hitch.
- Shipping. Choose the most cost-effective way to deliver products. Whether it’s shipping from the location closest to the customer or selecting the shipping company with the best rates, these features optimize your delivery process.
- Multichannel order facilitation. Integrated order management ensures consistency and efficiency across all your channels—whether it’s your ecommerce site, physical stores, or marketplaces like Amazon and Etsy.
- Analytics and reporting. Get insights into how each channel is performing. Real-time inventory tracking, order volumes, and stock levels help you stay on top of things. Plus, forecasting tools guide your decisions on what stock to buy and when.
- Automated workflows. Save time and boost efficiency by automating manual tasks and standardizing processes. Workflow automation features are a game-changer for streamlining your order management.
- Channel revenue management. Track and optimize pricing strategies, rebates, and promotions across different sales channels. This feature helps improve trade program execution, manage pricing more effectively, and maximize profitability.
- Offline integration. Seamlessly connect your online and offline channels to maximize sales and enhance the customer experience. Whether it’s buy online, pick up in-store (BOPIS), or home delivery from a retail location, this feature keeps everything connected.
- Returns management. Streamline the returns process, from issuing return labels to tracking status and restocking items, ensuring customers have a smooth and hassle-free experience.
- Customer communication tools. Enhance customer experience with automated notifications for order confirmations, shipping updates, and delivery tracking, keeping customers informed at every step.
- Integration with other systems. Ensure seamless data flow by integrating your OMS with CRM, ERP, accounting software, and marketing platforms, reducing manual data entry and potential errors.
5 Key Benefits of Order Management Systems
Order management systems (OMS) are essential tools for businesses looking to optimize sales and fulfillment processes while staying competitive in a fast-paced market. Here are five key advantages of investing in an OMS:
- Enhanced customer satisfaction. Accurate and timely order fulfillment is the backbone of a great customer experience. An OMS ensures orders are processed efficiently and keeps customers informed with real-time updates, fostering trust and encouraging repeat business.
- Increased operational efficiency. Automating order workflows eliminates manual errors, speeds up processes, and streamlines everything from order placement to delivery. This increased efficiency not only reduces costs but also allows your team to focus on higher-value tasks that drive growth.
- Real-time inventory visibility. OMS platforms provide a centralized, real-time view of inventory levels across all locations. This capability minimizes stockouts and overstock situations, helping you manage inventory more effectively while reducing waste and costs.
- Data-driven decision-making. Advanced reporting and analytics tools give you actionable insights into sales trends, inventory performance, and customer behavior. Armed with this data, you can make informed decisions to enhance operational performance and maximize profitability.
- Scalability and flexibility. Modern OMS solutions are designed to grow with your business. Whether you’re expanding into new markets, introducing additional sales channels, or managing increased order volume, an OMS adapts to your needs, ensuring seamless scalability.
By delivering automation, actionable insights, and customer-centric features, an OMS not only simplifies day-to-day operations but also lays the groundwork for long-term success and sustainable growth.
Cost & Pricing for Order Management System
Order management systems (OMS) are the backbone of smooth operations for any business, whether you’re just starting out or running a large enterprise.
Prices and features can vary quite a bit, so it’s important to find the plan that fits your needs—and your budget. Let’s break down what you can expect from different tiers and who they’re best suited for.
Plan comparison table for order management software
| Plan Type | Average Price | Common Features Included | Best For |
|---|---|---|---|
| Free | $0 | Limited orders, basic inventory management, community support, essential reporting tools | Very small businesses or startups with minimal needs. |
| Basic | $50 - $100/month | Order tracking, basic reporting, inventory management, customer support | Startups and small businesses needing essential tools. |
| Professional | $100 - $500/month | Advanced analytics, multi-channel support, API access, enhanced inventory management | Growing businesses managing multiple channels. |
| Enterprise | $500+/month | Custom integrations, dedicated support, unlimited orders, comprehensive analytics | Large enterprises with complex needs and high order volumes. |
Picking the right plan
Choosing the right OMS plan is all about finding that sweet spot between what you need now and where you want to go.
- A Free plan can be a great starting point if you’re on a tight budget, though you’ll likely want to upgrade as your business expands.
- A Basic plan might be just what a small startup needs to get the ball rolling.
- As your business grows and your order volume picks up, you might find that a Professional plan offers the extra features and analytics to help you scale smoothly.
- For bigger businesses with more complex needs, an Enterprise plan could be a lifesaver, offering advanced customization and dedicated support to keep everything running like clockwork.
In the end, the right OMS plan is one that fits your business today and grows with you tomorrow, making sure you’re always on track for success.
New & Noteworthy Product Updates
Here are some key product updates for order management systems products that users and software buyers should be aware of this quarter.
Learn what’s new, if it’s hot—or not, and why each major change matters for ecommerce experts.
Linnworks Recent Updates
Here are some recent Linnworks updates.
- Enhanced FedEx Shipping Services: Released in March 2024, Linnworks introduced new FedEx shipping services, including FedEx First and FedEx Priority Service, among others. This update aims to simplify and improve shipping options for users in Europe by harmonizing domestic and international services.
- Amazon Shipping Delivery Note: In March 2024, Linnworks integrated a feature allowing users to send delivery notes to carriers for non-Amazon channel orders using Amazon Shipping. This service is available with specific Amazon Shipping services in the UK.
- eBay Bulk Listing Tool: Updated in February 2024, this tool facilitates the creation of multiple listings on eBay, enhancing visibility and tracking of eBay listing templates. It is particularly useful for handling large volumes of listings.
Verdict: Hot! It seems like Linnworks is working hard to play well with other titans of ecommerce, including Amazon, eBay, and FedEx. This bodes well for their position in the marketplace.
Cin7 Core Recent Updates
Here are some recent Cin7 Core updates.
- B2B Portal Enhancements: In February 2024, Cin7 Core introduced new settings in the B2B portal to enable or disable customer delivery preference selections and to hide prices from B2B guest users. This update aims to simplify the checkout process and enhance the customization of the B2B portal experience.
- Sales and ShipStation Integration Enhancements: This March 2024 update includes a new prohibition on overpayments in sale invoices and introduces new attribute field types for additional attributes in inventory items, suppliers, and customer records. It also allows for setting default carrier, service, and package types for ShipStation, facilitating easier and more consistent shipping operations.
- QuickBooks Online and Stripe Integration Enhancements: March 2024 enhancements include the ability to pay supplier invoices with Settle, summarization of sales invoices/credit notes into consolidated transactions for QuickBooks Online, and small UI improvements to the Stripe payment workflow. These updates aim to streamline financial transactions and sales invoice management.
Verdict: Mixed! The B2B portal enhancements seem promising, but I'll have to see them in action first. The other updates are pretty mild.
SphereWMS Recent Updates
Here are some recent updates from SphereWMS over the past few months:
- Inventory Management Enhancement: In March 2024, SphereWMS introduced enhancements to its multi-channel inventory management capabilities. This update aims to provide better stock control and efficiency by enabling more seamless tracking, allocation, and distribution of goods across various sales channels, including eCommerce platforms and retail sites.
- SOC 2 Certification: SphereWMS achieved SOC 2 certification, demonstrating a commitment to the highest standards of data security and operational integrity. This certification is crucial for customers concerned about data safety and compliance in their warehouse management operations.
- Amazon Integration Improvements: SphereWMS has improved integration with Amazon, specifically for FBA (Fulfillment by Amazon) shipments, ensuring that shipments are created, labeled, and tracked more efficiently. This integration helps streamline operations for fulfillment providers and third-party logistics companies using the SphereWMS platform.
Verdict: Not! There's not a lot "new" here, although better multi-channel inventory management and data security is always welcomed.
Salesforce Commerce Cloud Recent Updates
Here are some recent updates from Salesforce Commerce Cloud:
- Generative AI Enhancements: This February 2024 update introduced generative AI capabilities across workflows, departments, and industries with Einstein Copilot, enhancing automation and conversational AI features.
- B2C Analytics Upgrade: This March 2024 update focused on enhancements in e-commerce analytics and platform management, providing tools for deeper customer insights and improved operational efficiency.
- Quality of Life Improvements: April 2024 introduced several new functionalities to improve user experience on the commerce platform, including updated APIs and security enhancements.
Verdict: Hot! AI enhancements across the entire Salesforce software platform will bring numerous improvements to workflow, data sorting, and content creation.
Zoho Inventory Recent Updates
Here are some recent updates from Zoho Inventory:
- Enhancements to Inventory Aging Summary Report: Released February 2024, this update allows users to select which columns to display in the Inventory Aging Summary Report, use advanced filters for more specific reporting, and includes a new column showing the asset value of items over time.
- Create Receives From the Purchase Receives Module: Released March 2024, users can now directly create purchase receives from the Purchase Receives module, which simplifies the process and saves time.
- Credit Notes in Customer Portal: Released March 2024, this feature allows customers to view their credit notes and the invoices associated with them directly within the Credit Notes module of the customer portal.
Verdict: Hot, if just because of the improved Inventory Aging Summary Report. This is such a critical step in product inventory management, and anything that makes it easier, better, faster for users is a plus.
Order Management Software FAQs
Q & A time! While we talked through a lot in this post, now’s the time to cover the things that may not have gotten talked through so far.
Can an order management system integrate with my existing ecommerce and accounting platforms?
Yes, most modern OMS solutions offer integration with popular ecommerce platforms like Shopify, WooCommerce, and accounting software like QuickBooks.
Integration is crucial for maintaining seamless data flow across your business operations, reducing manual data entry, and minimizing errors. Before choosing an OMS, confirm that it supports the systems you currently use.
How long does it take to implement an order management system?
The time required to implement an OMS can vary depending on the complexity of the system and the specific needs of your business. For smaller businesses with straightforward needs, implementation can take a few weeks.
However, for larger enterprises with complex requirements, it might take several months. It’s important to plan for training, data migration, and testing to ensure a smooth rollout.
What are the four stages of order management?
The four key stages of order management are order capture, order validation, order fulfillment, and order delivery/post-sale support.
Order capture involves collecting customer orders through various channels. Validation checks the accuracy of order details, including stock availability. Fulfillment involves picking, packing, and shipping the order, while the final stage ensures delivery and addresses any post-sale issues like returns or exchanges.
What are some best practices of order management?
To optimize your order management process, consider these best practices:
- Automate order processing to reduce errors and speed up operations.
- Maintain real-time inventory visibility to avoid stockouts and overstocking.
- Communicate clearly with customers throughout the order lifecycle, from order confirmation to delivery updates.
- Integrate your OMS with other systems like inventory and accounting for seamless operations.
- Regularly review and update processes to adapt to changing business needs and improve efficiency.
Do any order management systems offer AI or machine learning features for efficiency?
Yes, many advanced OMS solutions now include AI and machine learning features. These technologies can optimize demand forecasting, automate fulfillment routing, and analyze trends to improve efficiency.
AI can also personalize customer experiences by predicting purchasing behavior and managing inventory more effectively, reducing the risk of stockouts or overstocking.
Additional Order Management Software Reviews
Order management system for ecommerce are just part of your larger software solution puzzle. Alongside your traditional ecommerce order management system, you may have a need for additional tools and services.
If you're interested in order management systems, these other software review lists might be of interest to you.
Get Your Orders Managed Right
To be a good ecommerce merchant, you don't have to be sweating orders like a switchboard operator. You just need the right tools to sweat that part for you.
Order management software does the busywork alongside your other MVPs (inventory management, warehouse management, ecommerce platform) so that you can put your work into creating a big exciting brand that everyone knows.
So, find your OMS and get to scaling.
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