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With so many different order management systems available, figuring out which is right for you is tough. You know you want to streamline the process from order placement to delivery, encompassing inventory management, order processing, fulfillment, and shipping—but need to figure out which tool is best. I've got you! In this post, I'll help make your choice easy, sharing my personal experiences using dozens of different order management tools with stores of all sizes, with my picks of the best order management system overall.

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We invest in deep research to help our audience make better software purchasing decisions. We’ve tested more than 2,000 tools for different ecommerce use cases and written over 1,000 comprehensive software reviews. Learn how we stay transparent & our software review methodology.

The Best Order Management Software Summary

Tools Price
Linnworks From $449/month (volume-based pricing)
Cin7 Core From $349/month
Salesforce Commerce Cloud Pricing available upon request.
QuickBooks Online From $15/user/month
Shopify From $29/month (billed annually)
Zoho Inventory From $79/month.
Brightpearl Pricing upon request
BigCommerce From $29/month (billed annually)
Cin7 Omni From $399/month
Cadence WMS Pricing upon request
Preview Image - <h2 class="c-block__title b-summary-table__title c-listicle__title h3" > Compare Software Specs Side by Side</h2>

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Use our comparison chart to review and evaluate software specs side-by-side.

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How to Choose Order Management System

With so many different order management systems available, it can be challenging to make decisions on what order management system is going to be the best fit for your needs.

As you're shortlisting, trialing, and selecting order management systems, consider the following:

  • What problem are you trying to solve - Start by identifying the order management feature gap you're trying to fill to clarify the features and functionality the order management system needs to provide.
  • Who will need to use it - To evaluate cost and requirements, consider who'll be using the software and how many licenses you'll need. You'll need to evaluate if it'll just be the ecommerce team, or the whole organization that will require access. When that's clear, it's worth considering if you're prioritizing ease of use for all, or speed for your ecommerce software power users.
  • What other tools it needs to work with - Clarify what tools you're replacing, what tools are staying, and the tools you'll need to integrate with, such as accounting, CRM or HR software. You'll need to decide if the tools will need to integrate together, or alternatively, if you can replace multiple tools with one consolidated order management system.
  • What outcomes are important - Consider the result that the software needs to deliver to be considered a success. Consider what capability you want to gain, or what you want to improve, and how you will be measuring success. For example, an outcome could be the ability to get greater visibility into performance. You could compare order management system features until you’re blue in the face but if you aren’t thinking about the outcomes you want to drive, you could be wasting a lot of valuable time.
  • How it would work within your organization - Consider the software selection alongside your workflows and delivery methodology. Evaluate what's working well, and the areas that are causing issues that need to be addressed. Remember every business is different — don’t assume that because a tool is popular that it'll work in your organization.

Best Order Management Software Reviews

Here’s a brief description of each order management software solution to showcase each tool’s best use case and some noteworthy features.

Best OMS software for stock forecasting

  • Free demo available
  • From $449/month (volume-based pricing)
Visit Website
Rating: 4.4/5

Linnworks is a cloud-based order management software that helps businesses streamline their operations by managing their inventory, orders, shipping, and more from a single platform. It offers a range of features designed to automate and simplify the process of managing orders, making it a popular choice for ecommerce businesses.

Why I Picked Linnworks: I was initially drawn to Linnworks for its comprehensive feature set. It offers everything you need to manage your orders and inventory, from order processing and shipping to in-depth reporting. It's also very easy to set up and use, even for team members without prior experience.

Linnworks is a cloud-based multichannel eCommerce platform that helps online sellers automate their business processes, from order and inventory management to shipping and fulfillment. Linnworks is highly versatile and customizable, making it a popular choice for businesses of all sizes and types, and its integrations with a wide range of marketplaces, shopping carts, and shipping carriers make it an all-in-one solution for managing multichannel sales.

Linnworks Standout Features & Integrations 

Features include API, dashboards, data export/data import, data visualization, external integrations, forecasting, inventory tracking, multi-user, notifications, supplier management, product catalog, shipping management, order management, route optimization, status notifications, and warehouse management.

Integrations include Amazon, eBay, Shopify, and Magento, as well as shipping carriers like FedEx, DHL, and USPS. This means that it's compatible with most of the popular ecommerce tools out there, making it a versatile choice for businesses of all sizes.

Pros and cons

Pros:

  • Highly customizable
  • Strong reporting and analytics
  • Multichannel integration

Cons:

  • Some marketplace listing restrictions
  • Steep learning curve

Best for multi-channel inventory management

  • 14-day free trial
  • From $349/month
Visit Website
Rating: 3.8/5

Cin7 Core is an inventory management software that caters to businesses selling across multiple channels, providing a unified system to handle diverse sales and inventory needs. Its comprehensive features, including integrations with accounting software, advanced reporting, and a mobile-friendly interface, position it as a suitable choice for multi-channel inventory management.

Why I picked Cin7 Core: I chose Cin7 Core because it is specifically designed for small businesses that operate across multiple sales channels. Its comprehensive feature set, which includes inventory management, point of sale, B2B portal, commerce integration, and robust reporting, caters to the diverse needs of modern sellers. What makes Cin7 Core different is its ability to integrate with a variety of B2B portal sites and offer additional POS registers as add-ons.

Cin7 Core Standout Features & Integrations

Features include multi-channel inventory management, point of sale (POS), B2B portals, accounting tools, commerce integrations, 70+ customizable reports, workflow automation, and a mobile app.

Integrations include Shopify, Quickbooks, Amazon, and Xero. Developer APIs are also available to build custom integrations with, and integrations with 3PL and EDI systems are available for when you need to scale.

Pros and cons

Pros:

  • Integration with e-commerce platforms
  • Onboarding and training assistance
  • User-friendly interface

Cons:

  • Browser-based platform can feel slow
  • Lack of advanced features

Best for unified customer experiences

  • Free demo available
  • Pricing available upon request.

Salesforce Commerce Cloud is a cloud-based software solution designed for businesses to create unified, intelligent digital commerce experiences. The platform is equipped with tools for merchandising, marketing, promotions, and content creation, aiming to empower businesses to connect with customers and drive engagement.

Why I Picked Salesforce Commerce Cloud: Salesforce Commerce Cloud provides an order management system that centralizes order processing, inventory management, and customer service. It enables businesses to manage customer orders from multiple channels within a single interface and offers capabilities for order capture, payment processing, and order fulfillment. The system also allows for real-time inventory visibility across all sales channels, which helps to maintain accurate stock levels and reduce the risk of overselling.

Additionally, Salesforce Commerce Cloud's order management system includes customer service tools that empower service representatives to view and manage customer orders, handle returns, and provide customer support, which can improve the overall customer experience.

Salesforce Commerce Cloud Standout Features & Integrations

Features include customer acquisition and loyalty tools, reporting capabilities, AI insights, digital storefront templates and a generative page designer, advanced merchant dashboards, and AI-powered personal shopping assistance.

Integrations include PayPal, Coveo, Pimly, Logik.io, Hawksearch, Tradecentric, Walmart GoLocal, Avalara, Stripe, and Ordergroove, all through Salesforce AppExchange.

Pros and cons

Pros:

  • Can scale with growing businesses
  • Offers staff augmentation services
  • Provides regular software updates

Cons:

  • Requires a significant learning curve
  • Limited customization options

Best ecommerce order management for Quickbooks integration

  • 30-day free trial
  • From $15/user/month
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Rating: 4/5

Quickbooks Commerce is the Order Management System from popular accounting software Quickbooks. The tool has all you need to manage orders across multiple platforms, as well as powerful accounting features.

Why I Picked Quickbooks Commerce: Quickbooks Commerce lets you track orders on any connected platform from inventory through to fulfillment, so you always know where each order is. Starting from their Essentials plan ($27.50/month) you can connect up to 3 sales channels. Plus and Advanced plans allow for unlimited connections.

If a customer has an issue with a purchase, it’s easy to use this data to keep them updated. Another useful feature is the ability to add and update product listings on multiple platforms simultaneously. This saves a ton of time as you only have to create a product listing once to see it reflected across all your channels.

Quickbooks Commerce Standout Features & Integrations

Features accounting, ecommerce integration, reporting & analytics, invoices and payments, sales & sales tax, inventory, workflow automation, and bill management. 

Quickbooks integrates with most popular online selling providers such as eBay, Amazon, WooCommerce, and Shopify. The tool also has close integration with the Quickbooks accounting platform.

Pros and cons

Pros:

  • Easy to set up & use
  • Tons of payment & payroll features
  • Detailed sales tax handling

Cons:

  • Inventory locked to higher plans
  • Not ecommerce specific

Best ecommerce order management for Shopify users

  • 3 days free trial
  • From $29/month (billed annually)
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Rating: 4.4/5

Shopify Plus is an order management system that gives Shopify users advanced order management features. At the heart of the tools is the ability to connect your online channels with your physical locations. If you're already using Shopify, it's a no brainer to upgrade your plan to include their built-in order management system.

Why I Picked Shopify Plus: With Shopify Plus, stock and orders from each site will update automatically. And you can access features like click-to-collect and the ability for customers to buy from your online itinerary while in-store. You can even allow customers to return or exchange items they bought online at your retail outlets.

Shopify Plus also has advanced features for international sellers. You can localize the sales experience depending on the customer’s location through expansion websites that reflect the customer’s currency and language. You can even accept payments using locally favored methods.

Shopify Plus Standout Features & Integrations 

Features 2-factor authentication, analytics, API, conversion tracking, dashboards, data export/data import, external integrations, forecasting, inventory tracking, keyword tracking, marketing automation, notifications, product catalog, order management, PayPal, review monitoring, payment gateway, integration, and design templates.

Integrations include Facebook, Instagram, Google, Tumblr, Pinterest, Google Analytics, Walmart, Skubana, EzySlips, Shipping & Returns, Xero Kissmetrics, Wish Marketplace, Newegg Marketplace, Tophatter, Heyday, PageFly, and hundreds more.

Pros and cons

Pros:

  • Feature-rich solution
  • Built into your ecommerce site
  • Easy to use

Cons:

  • Higher cost than others
  • Charges transaction fees

Best OMS software for various shipping options

  • 14-day free trial + free plan available
  • From $79/month.
Visit Website
Rating: 4.3/5

Zoho Inventory is a platform that helps you track and manage orders from popular online sales platforms. Users get all the order management features you’d expect, including the ability to set automated reorder points to ensure you never miss out on sales due to low stock.

Why I Picked Zoho Inventory: Zoho Inventory is a cloud-based inventory management system designed to help businesses of all sizes streamline their inventory and order management processes. What makes Zoho Inventory great is its comprehensive feature set, which includes inventory tracking, order management, purchase management, warehouse management, and shipping and fulfillment. Users love Zoho Inventory for its ease of use, affordability, and scalability.

With flexible pricing plans and the ability to integrate with other Zoho apps, Zoho Inventory is a great choice for businesses looking to optimize their operations and scale their growth. Additionally, the platform offers detailed reports and analytics, allowing users to gain insights into their inventory performance and make informed decisions about their business. Zoho has a large suite of business tools. The order management solution works well with these products, including Zoho Inventory, which helps with inventory tracking.

Zoho Inventory Standout Features & Integrations

Features include API, contact management, dashboards, data export/data import, external integrations, inventory tracking, multi-user notifications, supplier management, third-party plugins/add-ons, product catalog, shipping management, order management, and warehouse management

Integrations include Microsoft Office 365, Microsoft Teams, Google Drive, Zendesk, and ServiceNow. Integrations via Zapier and Zoho Flow are also supported. Being part of the Zoho ecosystem allows you to connect to several of Zoho’s own services for Sales, Marketing, CRM, customer service, and more options.

Pros and cons

Pros:

  • Affordable option
  • Highly scalable
  • Feature-rich platform

Cons:

  • Learning curve
  • Limited reporting

Best OMS software for multichannel sellers

  • Free demo
  • Pricing upon request
Visit Website
Rating: 4.4/5

Brightpearl is order management software with plenty of features that help multichannel sellers keep customer orders organized. You can connect to most popular ecommerce platforms, including Amazon, BigCommerce, Magento, and Shopify. If you have a physical store, you can also connect your point of sale (PoS) system to ensure these orders are taken into account in real time.

Why I Picked Brightpearl: Brightpearl is a multichannel retail management platform that helps businesses streamline their operations and increase efficiency. For multichannel sellers, Brightpearl provides a centralized system to manage inventory, orders, and customer data across all channels, including online marketplaces, brick-and-mortar stores, and e-commerce platforms. The platform integrates with a wide range of channels, including Amazon, eBay, Shopify, and Magento, providing real-time inventory updates and order management. 

Additionally, Brightpearl offers a range of features to help businesses optimize their operations, including purchasing and supplier management, warehouse management, and shipping and fulfillment. With Brightpearl, you can see how each channel performs based on metrics like revenue and average order value. If some platforms are underperforming, consider optimizing them to maximize revenue. You can also see data about specific customers to identify top spenders.

Brightpearl Standout Features & Limitations 

Features include order management, replenishment, retail accounting, inventory, and warehouse management. 

Integrations include Amazon, BigCommerce, Shopify, Walmart, eBay, Magneto, Mailchimp, Shipstation, Stripe, Quickbooks, CommerceHub, Square, USPS, WooCommerce, Xero, Worldpay, Sage Pay, and other tools. 

Pros and cons

Pros:

  • Real-time inventory management
  • Highly scalable solution
  • Multichannel integration

Cons:

  • Limited reporting
  • Steep learning curve

Best complete ecommerce solution

  • 15-day free trial
  • From $29/month (billed annually)
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Rating: 4.2/5

BigCommerce is a complete ecommerce solution that helps you with everything from setting up an online store to managing multichannel sales. It’s a good option if you need to start from scratch to build your store, although you can also use the tool’s backend to power an existing shop front.

Why I Picked BigCommerce: BigCommerce is an e-commerce platform that provides businesses of all sizes with a comprehensive set of tools to design, build, and manage their online stores. One of the things that BigCommerce does well is its ease of use and flexibility, making it easy for users to set up and customize their online stores without needing to know how to code. 

BigCommerce also offers a wide range of features, including built-in SEO tools, payment and shipping integrations, and advanced analytics and reporting. Users appreciate the platform's scalability and reliability, which allows them to handle high volumes of traffic and sales without downtime or performance issues. 

BigCommerce Standout Features & Integrations 

Features include billing/invoicing, contact management, conversion tracking, CRM integration, customer management, dashboards, data export/data import, data visualization, external integrations, marketing automation, multi-currency, multi-user, notifications, tax management, third-party plugins/add-ons, product catalog, shipping management, order management, Bitcoin, PayPal, Stripe, SAP integration, and landing pages.

Integrations include Facebook, Google, Instagram, eBay, Amazon, Spocket, and other tools. 

Pros and cons

Pros:

  • 24/7 customer support
  • Very customizable and flexible
  • Easy to use system

Cons:

  • Steep learning curve
  • Limited built-in SEO

Best OMS software for wholesale sellers

  • Free demo
  • From $399/month
Visit Website
Rating: 3.9/5

Cin7 is a flexible order management tool with plenty of powerful features for large eCommerce businesses. It connects retail, eCommerce, and wholesale channels so you can sell in the ways that suit your business best. It’s easy to check the order status of each sale from within the dashboard as well as attribute it to a particular platform.

Why I Picked Cin7: Cin7's wholesale features stand out. You can provide B2B customers with accurate quotes and choose the most relevant payment terms. There are even warehouse management features so you can connect these locations with your retail outlets to ensure you always have accurate stock counts. The tool has plenty of features that help you provide a true omnichannel experience.

Click-to-collect allows users to buy a product online and then collect it in a nearby location. And the ability to ship online orders from a store when out of stock in your warehouse maximizes sales opportunities.

Cin7 Standout Features & Integrations

Features include API, contact management, customer management, dashboards, data export/data import, data visualization, external integrations, forecasting, inventory tracking, multi-currency, multi-user, supplier management, third-party plugins/add-ons, product catalog, shipping management, order management, PayPal, Stripe, route optimization, and warehouse management.

Integrations include Shipstation, Shopify, Xero, Quickbooks Online, WooCommerce, Magneto, Square, BigCommerce, Amazon, Walmart, Afterpay, PayPal, Salesforce, Mailchimp, Hubspot, StockTrim, Inventoro, Syncware, ShipBob, ShipWire, ShipHero, and other options.

Pros and cons

Pros:

  • High degree of automation
  • Comprehensive features
  • Multichannel integration

Cons:

  • Limited reporting
  • Cluttered UI

Best for real-time warehouse monitoring

  • Free demo available
  • Pricing upon request
Visit Website
Rating: 5/5

Cadence WMS, a streamlined and efficient warehouse and order management system, is designed to optimize logistics and inventory management. Its user-friendly interface simplifies complex warehouse operations, ensuring accuracy and time-saving in inventory tracking, order fulfillment, and shipping.

Why I Picked Cadence WMS: Cadence WMS excels as an order management tool by offering precise and swift handling of order processes. Its strength lies in its ability to seamlessly integrate with various systems, ensuring accurate order tracking from receipt to delivery. The system effectively minimizes errors and speeds up order fulfillment, thanks to its intuitive interface and real-time inventory visibility.

Unlike many of its competitors, Cadence WMS provides real-time wave planning capabilities. This feature allows for dynamic allocation and scheduling of resources based on current warehouse activity and order priorities. It enables more efficient labor allocation and reduces order processing times, adapting in real-time to changing warehouse conditions.

Cadence WMS Standout Features & Integrations 

Features include real-time inventory tracking, order management, warehouse optimization, barcode scanning, automated data collection, integration with ERP systems, customizable reporting, multi-warehouse support, labor management, cross-docking, quality control, and returns processing.

Integrations include Microsoft Dynamics, QuickBooks, Sage, NetSuite, UPS, FedEx, DHL, regional LTL carriers, Shopify, Magento, WooCommerce, automation technologies (including robotics, conveyor systems, automated storage and retrieval systems), and advanced API integration.

Pros and cons

Pros:

  • Comprehensive feature set
  • Integration with ecommerce platforms
  • Includes warehouse optimization features

Cons:

  • Slight learning curve
  • May be cost prohibitive for small biz

If you still haven't found what you're looking for here, check out these related ecommerce tools that we've tested and evaluated.

Selection Criteria for Order Management Systems

Selecting the right order management system involves a careful evaluation of what they have to offer. Through extensive personal trials and research, I've developed criteria to guide software buyers towards making an informed decision.

Core Order Management System Functionality: - 25% of total weighting score

  • Order processing and tracking: Ensuring smooth transitions from order receipt to fulfillment.
  • Inventory management: Real-time visibility into stock levels to prevent overstocking or stockouts.
  • Customer management: Tools to manage customer information, preferences, and order history.
  • Shipping and fulfillment: Integrations with shipping carriers and management of shipping rates, labels, and tracking.
  • Returns and exchanges: Streamlined handling of returns, refunds, and exchanges to maintain customer satisfaction.

Additional Standout Features: - 25% of total weighting score

  • Unique integrations with emerging technologies like AI for predictive analytics or IoT for inventory tracking.
  • Advanced customization options allowing businesses to tailor the system to their specific operational workflows.
  • Mobile accessibility, enabling real-time management and monitoring from anywhere.
  • Examples include systems that offer advanced reporting and analytics tools for deeper insights into sales trends and operational efficiency.

Usability: - 10% of total weighting score

  • Intuitive design that balances powerful features with ease of use.
  • Clear, logical navigation paths that minimize the learning curve for new users.
  • Responsive design that ensures functionality across devices, particularly for teams on the move.

Onboarding: - 10% of total weighting score

  • Comprehensive resources such as training videos, interactive product tours, and webinars to facilitate learning.
  • Availability of templates and best practices guides to accelerate the setup process.
  • Support channels like chatbots or dedicated account managers for personalized onboarding assistance.

Customer Support: - 10% of total weighting score

  • Responsive, 24/7 support options including live chat, email, and phone.
  • A knowledge base with articles, FAQs, and resources for self-service troubleshooting.
  • Community forums or user groups for peer support and advice.

Value For Money: - 10% of total weighting score

  • Transparent pricing structures with clear delineation of features and benefits at each tier.
  • Flexible pricing options that cater to businesses of different sizes and stages.
  • Consideration of long-term ROI, including scalability and integration capabilities.

Customer Reviews: - 10% of total weighting score

  • Consistent positive feedback on usability and customer support.
  • Testimonials highlighting specific benefits realized by businesses, such as improved order accuracy or reduced fulfillment times.
  • Feedback on the system's impact on operational efficiency and customer satisfaction.

When selecting an order management system, it's crucial to weigh these criteria against your business's unique needs. An ideal OMS not only addresses current pain points but also scales with your business, supporting growth and evolving customer demands.

Here are some trends I’ve noticed for order management technology, plus what they might mean for the future of the marketing industry. I sourced countless product updates, press releases, and release logs to tease out the most important insights.

Integration of AI and Machine Learning for Predictive Analytics

AI and machine learning algorithms are now deeply integrated into OMS, enabling businesses to predict trends, manage inventory more efficiently, and personalize customer experiences. This trend signifies a shift towards more proactive and anticipatory order management strategies.

Blockchain for Secure and Transparent Transactions

Blockchain technology is being adopted to add layers of security and transparency, particularly in the verification of transactions and the tracking of products through the supply chain. This innovation addresses the growing concern over data security and product authenticity.

Sustainability Features

With an increasing emphasis on environmental responsibility, OMS now includes features to minimize waste, optimize routes for energy efficiency, and suggest sustainable packaging options. This trend reflects the growing importance of eco-friendly business practices.

Customization and Personalization Capabilities

Systems are evolving to offer more personalized shopping and fulfillment experiences, allowing businesses to tailor their services to individual customer preferences and needs. This trend is rapidly evolving, driven by customer demand for unique and personalized services.

Voice and Conversational Interfaces

The adoption of voice and conversational interfaces for order management tasks is on the rise, making systems more accessible and improving user experience. This unusual feature caters to the growing demand for hands-free and intuitive user interfaces.

Social Media and Messaging App Integration

Integrating OMS with social media and messaging apps for order placement and customer service is becoming more common, reflecting the shift towards omnichannel retailing and the importance of meeting customers where they are.

What Is an Order Management System?

An order management system (OMS) is a digital tool used by businesses to track sales, orders, inventory, and fulfillment. It acts as a central hub, integrating various aspects of the sales process, from the moment an order is placed until it is delivered to the customer.

The purpose is to streamline operations, ensuring that orders are processed efficiently, inventory levels are maintained accurately, and customer demands are met promptly. It also provides valuable insights into sales trends and inventory management, aiding in strategic decision-making.

Features of Order Management Systems

Here are the key features I look for when picking the best order management system.

  • Inventory Management: Inventory control functionality lets you manage stock across all business locations. You can sell items out of stock in your warehouse online if the product is available in one of your stores.
  • Backorders management: Efficiently tracking, prioritizing, and fulfilling customer orders for products that are temporarily out of stock, ensuring timely delivery once the items become available again.
  • Shipping: Shipping features let you choose the most cost-effective way to deliver products. Choose to ship from the location nearest to the customer or select the shipping company with the best rates.
  • Multichannel order facilitation: Ontegrated order management to ensure consistency and efficiency across all channels, like online stores, brick-and-mortar shops, and marketplaces (your site, Amazon, Etsy, Facebook Shopping).
  • Analytics and reporting: These features provide insights into the performance of each channel. You can see real-time inventory, order volumes, and stock levels. Meanwhile, forecasting features help you make better decisions around what stock to buy.
  • Automated Workflows: Workflow features for order management solutions enable you to automate manual tasks and standardized processes, thus saving time and increasing efficiency.
  • Offline Integration: The best order management solutions let you connect on and offline channels to maximize sales opportunities and optimize the customer experience. Customers can buy online and pick up in-store. Or they can have products delivered to their homes from your retail locations. 

Benefits of Order Management System

Order management systems (OMS) have become indispensable tools for businesses looking to streamline their sales and fulfillment processes. Here are five key advantages that highlight the value of investing in an order management system.

  1. Enhanced Customer Satisfaction - By ensuring accurate and timely order fulfillment, OMS directly contributes to improved customer experiences. The ability to quickly process orders and provide real-time updates keeps customers informed and happy, leading to higher satisfaction rates and repeat business.
  2. Increased Operational Efficiency - Automating order processing reduces manual errors and speeds up the entire cycle from order placement to delivery. This efficiency not only saves time but also significantly reduces operational costs, allowing businesses to allocate resources more effectively.
  3. Real-Time Inventory Visibility - OMS provides a centralized platform for tracking inventory levels across multiple locations in real-time. This visibility helps prevent stockouts and overstocking, ensuring that inventory is managed efficiently and cost-effectively.
  4. Data-Driven Decision Making - With comprehensive analytics and reporting capabilities, OMS offers valuable insights into sales trends, inventory management, and customer preferences. These insights enable businesses to make informed decisions that drive growth and improve profitability.
  5. Scalability and Flexibility - Modern OMS solutions are designed to grow with your business, offering the flexibility to adapt to changing market demands and business needs. Whether expanding product lines or entering new markets, an OMS can scale accordingly to support business development.

By delivering real-time data, automating manual tasks, and improving customer satisfaction, OMS solutions not only streamline day-to-day operations but also pave the way for sustainable growth and competitiveness in the digital age.

Cost & Pricing for Order Management System

Order management systems are crucial for businesses looking to streamline their sales, inventory, and fulfillment processes. These systems vary significantly in terms of pricing and features, catering to a wide range of business needs, from small startups to large enterprises. Understanding the plan options and their respective pricing is essential for selecting the right system that aligns with your business requirements and budget constraints.

Plan Comparison Table for Order Management System

Plan TypeAverage PriceCommon Features Included
Basic$50 - $100/monthOrder tracking, basic reporting, inventory management, customer support
Professional$100 - $500/monthAdvanced analytics, multi-channel support, API access, enhanced inventory management
Enterprise$500+/monthCustom integrations, dedicated support, unlimited orders, comprehensive analytics
Free$0Limited orders, basic inventory management, community support, essential reporting tools

When selecting an order management system, it's crucial to consider both the immediate and future needs of your business. The right plan not only fits your current budget but also scales with your growing business, ensuring that your investment continues to drive value over time.

New & Noteworthy Product Updates

Here are some key product updates for order management systems products that users and software buyers should be aware of this quarter. Learn what’s new, if it’s hot—or not, and why each major change matters for ecommerce experts.

Linnworks Recent Updates

Here are some recent Linnworks updates.

  • Enhanced FedEx Shipping Services: Released in March 2024, Linnworks introduced new FedEx shipping services, including FedEx First and FedEx Priority Service, among others. This update aims to simplify and improve shipping options for users in Europe by harmonizing domestic and international services.
  • Amazon Shipping Delivery Note: In March 2024, Linnworks integrated a feature allowing users to send delivery notes to carriers for non-Amazon channel orders using Amazon Shipping. This service is available with specific Amazon Shipping services in the UK.
  • eBay Bulk Listing Tool: Updated in February 2024, this tool facilitates the creation of multiple listings on eBay, enhancing visibility and tracking of eBay listing templates. It is particularly useful for handling large volumes of listings.

Verdict: Hot! It seems like Linnworks is working hard to play well with other titans of ecommerce, including Amazon, eBay, and FedEx. This bodes well for their position in the marketplace.

Cin7 Core Recent Updates

Here are some recent Cin7 Core updates.

  • B2B Portal Enhancements: In February 2024, Cin7 Core introduced new settings in the B2B portal to enable or disable customer delivery preference selections and to hide prices from B2B guest users. This update aims to simplify the checkout process and enhance the customization of the B2B portal experience.
  • Sales and ShipStation Integration Enhancements: This March 2024 update includes a new prohibition on overpayments in sale invoices and introduces new attribute field types for additional attributes in inventory items, suppliers, and customer records. It also allows for setting default carrier, service, and package types for ShipStation, facilitating easier and more consistent shipping operations.
  • QuickBooks Online and Stripe Integration Enhancements: March 2024 enhancements include the ability to pay supplier invoices with Settle, summarization of sales invoices/credit notes into consolidated transactions for QuickBooks Online, and small UI improvements to the Stripe payment workflow. These updates aim to streamline financial transactions and sales invoice management.

Verdict: Mixed! The B2B portal enhancements seem promising, but I'll have to see them in action first. The other updates are pretty mild.

SphereWMS Recent Updates

Here are some recent updates from SphereWMS over the past few months:

  • Inventory Management Enhancement: In March 2024, SphereWMS introduced enhancements to its multi-channel inventory management capabilities. This update aims to provide better stock control and efficiency by enabling more seamless tracking, allocation, and distribution of goods across various sales channels, including eCommerce platforms and retail sites.
  • SOC 2 Certification: SphereWMS achieved SOC 2 certification, demonstrating a commitment to the highest standards of data security and operational integrity. This certification is crucial for customers concerned about data safety and compliance in their warehouse management operations.
  • Amazon Integration Improvements: SphereWMS has improved integration with Amazon, specifically for FBA (Fulfillment by Amazon) shipments, ensuring that shipments are created, labeled, and tracked more efficiently. This integration helps streamline operations for fulfillment providers and third-party logistics companies using the SphereWMS platform.

Verdict: Not! There's not a lot "new" here, although better multi-channel inventory management and data security is always welcomed.

Salesforce Commerce Cloud Recent Updates

Here are some recent updates from Salesforce Commerce Cloud:

  • Generative AI Enhancements: This February 2024 update introduced generative AI capabilities across workflows, departments, and industries with Einstein Copilot, enhancing automation and conversational AI features.
  • B2C Analytics Upgrade: This March 2024 update focused on enhancements in e-commerce analytics and platform management, providing tools for deeper customer insights and improved operational efficiency.
  • Quality of Life Improvements: April 2024 introduced several new functionalities to improve user experience on the commerce platform, including updated APIs and security enhancements.

Verdict: Hot! AI enhancements across the entire Salesforce software platform will bring numerous improvements to workflow, data sorting, and content creation.

Zoho Inventory Recent Updates

Here are some recent updates from Zoho Inventory:

  • Enhancements to Inventory Aging Summary Report: Released February 2024, this update allows users to select which columns to display in the Inventory Aging Summary Report, use advanced filters for more specific reporting, and includes a new column showing the asset value of items over time.
  • Create Receives From the Purchase Receives Module: Released March 2024, users can now directly create purchase receives from the Purchase Receives module, which simplifies the process and saves time.
  • Credit Notes in Customer Portal: Released March 2024, this feature allows customers to view their credit notes and the invoices associated with them directly within the Credit Notes module of the customer portal.

Verdict: Hot, if just because of the improved Inventory Aging Summary Report. This is such a critical step in product inventory management, and anything that makes it easier, better, faster for users is a plus.

Frequently Asked Questions

Find answers to common questions other people ask about ecommerce order management systems.

What is order management?

Order management is the process of receiving, shipment tracking, and fulfilling orders. This sounds simple, but there are a lot of steps involved. The number of different steps in your order management process depends on the size and complexity of your business.

While it is easy to handle orders when you have a small business and can track stuff on a spreadsheet, as the number of orders increases, so does the complexity. Plus, if you add multiple channels for distribution, you need to start considering an order management system.

With US retail ecommerce sales expected to hit $1.67 trillion by 2026, you need to make sure your business is tech savvy and ready to scale. Find out why order management is important in your ecommerce business success.

What are the 4 stages of order management?

Order management typically involves these 4 stages to ensure smooth and efficient processing of customer orders:

  1. Order Capture: This is the initial stage where the customer’s order is captured. It starts when a customer places an order, either through a website, phone call, email, or other channels. During this stage, the order details such as product/service, quantity, pricing, and customer information are collected and recorded.
  2. Order Validation: After the order is captured, it needs to be validated to ensure that it is accurate and complete. This includes checking for any discrepancies in product availability, pricing, and customer information. Order validation helps prevent errors and ensures that the order can be fulfilled as requested.
  3. Order Fulfillment: Once the order is validated and approved, it moves to the fulfillment stage. This stage involves picking, packing, and shipping the products or preparing the services as per the customer’s order. In some cases, fulfillment might involve multiple steps, such as sourcing products from various warehouses or suppliers. It’s crucial to manage inventory effectively to ensure that products are available for fulfillment.
  4. Order Delivery and Post-Sale Support: After the order is fulfilled, it is shipped or delivered to the customer. This stage includes tracking the shipment and providing the customer with relevant information such as tracking numbers and delivery estimates. Additionally, post-sale support may be required to address any issues that arise after the customer receives their order, such as returns, exchanges, or warranty claims.

Depending on the complexity of the business and the nature of the products or services, additional stages or sub-stages may be incorporated into the order management process.

What are some best practices of order management?

Effective order management is crucial for ensuring customer satisfaction, minimizing errors, and optimizing operational efficiency. Here are some best practices for order management:

1. Streamline Order Capture:
– Offer multiple order channels (e.g., online, phone, email) to make it convenient for customers to place orders.
– Implement user-friendly, intuitive order forms and interfaces to reduce input errors.
– Enable order tracking and order history for customers to monitor their orders.

2. Automate Order Processing:
– Use order management software to automate order validation, processing, and fulfillment.
– Implement rule-based order processing to handle routine orders without manual intervention.
– Integrate with your inventory management system to ensure accurate product availability.

3. Standardize Order Entry:
– Define clear guidelines and standards for order entry, including data format, product codes, and customer information.
– Train employees on order entry procedures to reduce errors.
– Conduct regular quality checks on orders for accuracy and completeness.

4. Real-Time Inventory Management:
– Maintain real-time visibility into inventory levels to prevent overselling and stockouts.
– Implement reorder triggers to replenish stock proactively.
– Use barcode or RFID technology for efficient tracking of inventory movements.

5. Order Tracking and Communication:
– Provide customers with order confirmation emails containing order details and estimated delivery dates.
– Offer order tracking options, so customers can monitor their shipments in real time.
– Send proactive notifications for any delays or changes to the order status.

6. Efficient Fulfillment:
– Optimize warehouse layout and processes for efficient order picking and packing.
– Implement barcode scanning and automated labeling to reduce errors.
– Consider batch processing or wave picking to improve efficiency.

7. Quality Control:
– Conduct quality checks on products before shipping to ensure they meet customer expectations.
– Have a clear process for handling damaged or defective items.
– Implement a returns and exchanges policy that is fair and easy to understand.

8. Customer Support and Communication:
– Maintain open lines of communication with customers to address inquiries and concerns promptly.
– Provide multiple support channels (phone, email, chat) for customer convenience.
– Train customer support teams to handle order-related inquiries effectively.

9. Analytics and Reporting:
– Use data analytics to identify trends and patterns in order management processes.
– Monitor key performance indicators (KPIs) such as order accuracy, order cycle time, and inventory turnover.
– Use insights to make data-driven improvements to your order management system.

10. Continuous Improvement:
– Regularly review and update order management processes to adapt to changing customer needs and market conditions.
– Seek feedback from customers and employees to identify areas for improvement.
– Stay updated on industry best practices and emerging technologies to enhance order management capabilities.

Implementing these best practices can help organizations streamline their order management processes, reduce errors, enhance customer satisfaction, and ultimately improve their bottom line.

Can order management systems support dropshipping business models?

Yes, many order management systems are designed with dropshipping software capabilities, allowing seamless integration between retailers, dropshippers, and suppliers. These systems facilitate the automation of order forwarding to suppliers, track shipments, and update inventory levels in real-time. This integration helps maintain the flow of information, ensuring that customers receive their orders accurately and promptly.

Do any order management systems offer AI or machine learning features for efficiency?

Some advanced order management systems incorporate AI and machine learning to optimize operations, such as forecasting demand, automating routing for fulfillment, and identifying trends in order processing to improve efficiency. These technologies can also help in personalizing customer experiences and predicting inventory needs, reducing the risk of stockouts or overstock.

How do order management systems ensure data privacy and security?

Order management systems ensure data privacy and security through encryption, compliance with standards like PCI DSS for payment processing, and adherence to data protection regulations such as GDPR. They often employ robust access control measures, audit logs, and regular security assessments to protect sensitive customer and business data from unauthorized access or breaches.

Additional Order Management Software Reviews

Order management system for ecommerce are just part of your larger software solution puzzle. Alongside your traditional ecommerce order management system, you may have a need for additional tools and services. If you're interested in order management systems, these other software review lists might be of interest to you.

What's Next?

The tools on this list will help you manage your business’ orders. You can streamline multiple channels, including on and offline, reduce costs, and improve customer satisfaction. If you are curious to expand your knowledge on the topic, we have a detailed guide to the global order fulfillment process that outlines different fulfillment models, like the famous dropshipping and others.

If you want more tips and tricks around order management technology and beyond, try signing up for our newsletter. Every week we send out top insights from leading thinkers in ecommerce. 

Francois Marchand
By Francois Marchand

Francois Marchand is passionate about helping and educating business leaders, ecommerce professionals, and digital marketers grow their skill sets to stay ahead of the competition. Francois holds a BA Specialization in Communication Studies & Journalism from Concordia University (Montreal, QC) and 20+ years of experience in ecommerce, marketing, traditional and digital media, and public relations, including The Vancouver Sun, National Post, CBC/Radio-Canada, Unbounce, and Vancouver Film School.