Retailers need to be available on more channels than ever before to meet growing customer expectations. 69% of Americans have shopped online, and 92% of these people have bought from Amazon. Meanwhile, 46% of customers check inventory online before going to a store.
Setting up these channels is relatively simple. It’s easy to create an account to sell on Amazon or build an online store with Shopify. But managing them effectively is another story.
The best order management systems help. They do this by collecting your sales and inventory data into a single platform, from which you can manage orders. You get a complete overview of sales and can stay up to date with inventory levels.
All you need to do is find the right system and connect your channels. This article will introduce ten of the best order management systems to choose from.
What do I look for when I select the best order management apps? Here’s a summary of my evaluation criteria:
- User Interface (UI): A clear user interface provides all the insight you need to manage orders. It should show data like low stock items, order fulfillment status, and revenue insight on each channel.
- Usability: You only get the most from the tool if the features are easy to use. Look for the ability to create workflows that automate manual tasks in the fulfillment process.
- Integrations: Integrations are essential to connect your order management system with the platforms you sell on. If you have an offline storefront, be sure to choose a system that will integrate with your PoS.
- Value for $: Prices vary significantly, from those that cost tens of dollars a month to those that cost thousands. Either way, the right tool offers value to the right business. The tools on the list are all SaaS platforms, so they require recurring payment.
Order Management Platform: Key Features
- Channel Integration: Order management tools make it easy to manage sales across multiple platforms by letting you connect each channel. You can then see and manage all your orders from a single dashboard.
- Offline Integration: The best tools let you connect on and offline channels to maximize sales opportunities and optimize the customer experience. Customers can buy online and pick up in-store. Or they can have products delivered to their homes from your retail locations.
- Inventory Management: Inventory management functionality lets you manage stock across all business locations. You can sell items out of stock in your warehouse online if the product is available in one of your stores.
- Shipping: Shipping features let you choose the most cost-effective way to deliver products. Choose to ship from the location nearest to the customer or select the shipping company with the best rates.
- Analytics and reporting: These features provide insights into the performance of each channel. You can see real-time inventory, order volumes, and stock levels. Meanwhile, forecasting features help you make better decisions around what stock to buy.
- Automated Workflows: Workflow features enable you to automate manual tasks, thus saving time and increasing efficiency.
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Overviews Of The 10 Best Order Management Software
Here’s a brief description of each order management software solution to showcase each tool’s best use case, some noteworthy features, and screenshots to give a snapshot of the user interface.
Shopify Plus is an order management system that gives Shopify users advanced order management features. At the heart of the tools is the ability to connect your online channels with your physical locations.
Stock and orders from each site will update automatically. And you can access features like click-to-collect and the ability for customers to buy from your online itinerary while in-store. You can even allow customers to return or exchange items they bought online at your retail outlets.
Shopify Plus also has advanced features for international sellers. You can localize the sales experience depending on the customer’s location through expansion websites that reflect the customer’s currency and language.
You can even accept payments using locally favored methods. Shopify Plus is for large sellers and pricing reflects this.
The Plus plan starts at $2,000 per month.
Zoho Order Management is a platform that helps you track and manage orders from popular online sales platforms. Users get all the order management features you’d expect, including the ability to set automated reorder points to ensure you never miss out on sales due to low stock.
You can also see data such as your most popular products and the number of orders you have at each stage of the shipping process. The tool integrates with eBay, Amazon, Shopify, and Etsy. It also works with 30 shipping services to provide real-time shipping rates from each connected company, which makes it easy to choose the best offer. You can even generate and print shipping labels for each service.
Zoho has a large suite of business tools. The order management solution works well with these products, including Zoho Inventory, which helps with inventory tracking.
Zoho has a free plan for up to 50 orders per month.
The paid plan starts at $79 per month and covers up to 1500 orders.
BigCommerce is a complete eCommerce solution that helps you with everything from setting up an online store to managing multichannel sales. It’s a good option if you need to start from scratch to build your store, although you can also use the tool’s backend to power an existing shop front.
BigCommerce stands out due to its social media integrations. It directly integrates with the commerce features of platforms like Facebook, Google, and Instagram to ensure these channels are considered in your reports. It also works with all the usual outlets like eBay and Amazon. You can even integrate with Spocket to enable drop shipping. The tool connects to your physical locations via a native PoS system. All sales made through this system are managed alongside your online sales.
BigCommerce has a solution for large operations and a plan for small and medium-sized businesses.
Pricing for the essential plan starts at $29.95 per month. Enterprise clients looking for a complete solution can get in touch for a demo.
Brightpearl is order management software with plenty of features that help multichannel sellers keep customer orders organized. You can connect to most popular eCommerce platforms, including Amazon, BigCommerce, Magento, and Shopify.
If you have a physical store, you can also connect your Point of Sale (PoS) system to ensure these orders are taken into account in real-time. The tool also has plenty of advanced reporting options.
You can see how each channel performs based on metrics like revenue and average order value. If some platforms are underperforming, consider optimizing them to maximize revenue.
You can also see data about specific customers to identify top spenders.
Brightpearl doesn’t advertise pricing online. But you can contact the team for a quote.
Quickbooks Commerce is the Order Management System from popular accounting software Quickbooks. The tool has all you need to manage orders across multiple platforms, as well as powerful accounting features. The tool lets you track orders on any connected platform from inventory through to fulfillment, so you always know where each order is.
If a customer has an issue with a purchase, it’s easy to use this data to keep them updated. Another useful feature is the ability to add and update product listings on multiple platforms simultaneously. This saves a ton of time as you only have to create a product listing once to see it reflected across all your channels.
Quickbooks integrates with most popular online selling providers such as eBay, Amazon, WooCommerce, and Shopify. The tool also has close integration with the Quickbooks accounting platform. It will automatically track taxes and costs based on the data from the order management platform.
Quickbooks Commerce costs $100 per month. You also get access to Quickbooks Online, which is the accounting platform for this price.
If you’re already a Quickbooks customer, adding Commerce costs $50 per month.
Cin7 is a flexible order management tool with plenty of powerful features for large eCommerce businesses. It connects retail, eCommerce, and wholesale channels so you can sell in the ways that suit your business best. It’s easy to check the order status of each sale from within the dashboard as well as attribute it to a particular platform.
The wholesale features stand out. You can provide B2B customers with accurate quotes and choose the most relevant payment terms. There are even warehouse management features so you can connect these locations with your retail outlets to ensure you always have accurate stock counts. The tool has plenty of features that help you provide a true omnichannel experience.
Click-to-collect allows users to buy a product online and then collect it in a nearby location. And the ability to ship online orders from a store when out of stock in your warehouse maximizes sales opportunities.
Cin7 integrates with a ton of relevant tools, including accounting, eCommerce, shipping, and CRM platforms. Use this to connect all the locations you sell, automate shipping, or keep your accounting in order.
Pricing for the small business plan starts at $299 per month for two users and all core inventory modules.
Conexiom is designed for B2B sales teams that receive orders via email. It contains features to process orders automatically, create automated quotes, and build pricing agreements.
The tool can intelligently recognize sales orders in emails. It then structures the data in these orders in a way that allows it to enter the information into your ERP or other systems automatically. This optimization cuts the amount of manual work sales reps have to do to process purchase orders, allowing them to focus on different parts of the job.
The quotes and pricing agreement features work in a similar way. Conexiom automatically turns documents such as quote requests sent via email into quotes in the ERP system. This helps reps respond to requests faster which can be essential to winning bids.
Conexiom integrates with plenty of the tools your business already uses, such as Salesforce, IBM, Microsoft Dynamics, and Netsuite. And the company says it can create documents with 100% accuracy.
Conexiom doesn’t advertise pricing, but you can request a demo on the website.
Kibo Commerce’s Order Management System is useful for businesses that currently sell through a network of dealers but want to sell directly to consumers. The way it works is that you add the ability to take payments on your website. The orders are fulfilled by the dealers that currently have the items in stock. You also get regular order management features.
The tool allows you to connect all your inventory and sales channels, ensuring you’re optimizing sales opportunities. You can see accurate and up-to-date stock across either your entire system or in specific locations. Shipping options allow you to choose to ship from the location option closest to the buyer, thus reducing inventory carrying costs. You can even optimize these processes so your system always chooses the most cost-effective and fast options.
Kibo Commerce lets you integrate the tool with systems such as your CRM, CMS, and ERP. You can connect the tool to your online sales channels and in-store PoS to get an accurate view of orders and inventory.
Kibo Commerce doesn’t advertise pricing online. You can request a quote via the website.
Acumatica is an integrated order management software that is specifically designed to facilitate the needs and processes of companies that don’t carry inventory. The software helps streamline processes and delivers increased visibility companies require to make faster and smarter business decisions.
The order management software lets you know your true costs; i.e., it lets you measure your profitability across operations, including product lines, business units, or locations. The software allows you to leverage real-time data to control costs throughout your entire supply and distribution chain. You can also reduce your order times and eliminate or avoid unnecessary delays by automating key processes such as sales order processing and shipping order generation.
Acumatica is equipped with features that help simplify pricing and discounts, allowing you to set up both quantity and volume discounts by percentage or by amount. You can specify various discount rules and sequences or you can configure the system so it will automatically apply the most suitable discount combination.
Pricing varies based on modules used per plan and requires a custom quote.
Netsuite’s order management platform helps you connect channels and manage orders wherever they are in your business. The tool makes it easy to offer omnichannel experiences.
Connecting all your sales and fulfillment channels means customers can buy and receive products from your entire inventory wherever they. And you can enable features like the ability to return or refund items purchased in one location to another. The tool has customizable workflow automation features that let you set up fulfillment rules to suit your business.
You could set rules that mean your system always fulfills orders from the closest location to the buyer, or you could choose to always fulfill certain order types from a single location.
Netsuite pricing depends on the modules you choose and the number of users you need. You can contact the company for more information via the website.
The 10 Best Order Management Software Summary
|From $2,000/month for standard integrations and setups||Visit Website|
14-day free trial
|Free plan with limited features. Paid plans from $79 per month.||Visit Website|
15-day free trial
|From $29.95/month||Visit Website|
|From $100/month||Visit Website|
Free demo available
|From $399 per month||Visit Website|
Free demo available
|Pricing upon request||Visit Website|
Free demo available
|Pricing available upon request||Visit Website|
Need expert help selecting the right Order Management Software?
We’ve joined up with the software comparison platform Crozdesk.com to assist you in finding the right software. Crozdesk’s Order Management Software advisors can create a personalized shortlist of software solutions with unbiased recommendations to help you identify the solutions that best suit your business's needs. Through our partnership you get free access to their bespoke software selection advice, removing both time and hassle from the research process.
It only takes a minute to submit your requirements and they will give you a quick call at no cost or commitment. Based on your needs you’ll receive customized software shortlists listing the best-fitting solutions from their team of software advisors (via phone or email). They can even connect you with your selected vendor choices along with community negotiated discounts. To get started, please complete the form below:
Here’s a few more that didn’t make the top list.
- Skubana - Order management for marketplace sellers and high-growth brands
- Freestyle Solutions - Multichannel order management to automate and track fulfillment
- Sana Commerce - Order management for SAP and Microsoft Dynamics ERP
- Salesforce - Order management for the Salesforce CRM
- Veqqo - Order management with integrations and automated workflows
- AFS Order Management System - OMS with an on-premise option
- DiCentral’s Order Management System (DiOMS) - Order management system with integrated EDI
What do you think about this list?
The tools on this help you manage your business’ orders. You can streamline multiple channels, including on and offline, reduce costs, and improve customer satisfaction.
The only issue is choosing the best one for your specific business needs. We recommend taking a close look at several of the platforms and then choosing from there. Consider contacting companies for product demonstrations or further details if you need more help.
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