Skip to main content

In this Sage X3 review, I share insights drawn from decades of experience in ecommerce management tech. Rest assured, this review is crafted to provide you with all the necessary information to make an informed decision about whether Sage X3 aligns with your needs. Drawing from extensive practical knowledge, I'll guide you through the software’s capabilities and functionalities, offering a thorough and unbiased evaluation.

Sage X3 software review - a dashboard screenshot of the tool
Here's a screenshot of the Sage X3 dashboard where users can view the analytics report of the monthly sales each year.

Sage X3 Product Overview

Sage X3 is a comprehensive ERP software solution designed to automate ecommerce business processes, improving the efficiency of mid-sized companies engaged primarily in process and discrete manufacturing. The ERP system focuses on streamlining supply chain management, budgets, and various business operations such as sales management, production management, and project management through a series of integrated modules.

The software provides robust business intelligence through intuitive dashboards, workflows, and financial reporting tools, including functionalities like a general ledger that enhances quality control and document management. It stands out for its user-friendly user interface, revealed through user reviews, and offers both cloud ERP and on-premise deployment options.

Additionally, Sage X3 adapts to modern needs, accessible via web-based platforms and mobile devices, with multi-company support and compatibility with Windows operating systems. The ERP solution expertly manages purchase orders, ensuring smooth and efficient business workflows, while providing full review insights into the effectiveness of established business processes.


  • Customization: Sage X3 allows extensive customization to meet specific business requirements, ensuring that the software aligns well with organizational needs and processes.
  • Integration Capability: The software offers robust integration capabilities with various third-party applications, enhancing its functionality and utility.
  • Global Reach: Sage X3 supports multiple languages and currencies, making it suitable for businesses operating in multiple countries or looking to expand globally.


  • Complexity: Sage X3 can be quite complex and may require a steep learning curve for those unfamiliar with comprehensive ecommerce management systems.
  • Limited Community: The user community for Sage X3 is not as extensive as those of some other ecommerce management tools, which might affect the sharing of ideas and solutions.
  • Customer Support: Some users might find customer support to be less responsive or helpful compared to other software in the market.

Expert Opinion

In my experience, when comparing Sage X3 to similar ecommerce management software, it holds a competitive edge in various aspects. Features such as extensive customization capabilities and robust integration options make it a strong contender. However, in terms of ease of use and community support, Sage X3 might not outshine its competitors.

Judging from a comprehensive viewpoint considering features, functionality, support, and integration, it appears that Sage X3 is particularly suitable for businesses that require a global reach and have specific customization needs.

Sage X3: The Bottom Line

What sets Sage X3 apart from its counterparts is its powerful customization capabilities and strong multi-language and multi-currency support for a truly international ecommerce approach. These features, combined with its robust integration capabilities, make it a valuable tool for businesses with a global footprint or those aiming to expand their operations internationally. Sage X3 offers a solution that caters effectively to the complexities of large-scale ecommerce operations, focusing on operational efficiency and real-time decision-making.

Sage X3 Deep Dive

Product Specifications

  1. Inventory Management - Yes
  2. Order Management - Yes
  3. Customer Management - Yes
  4. Multi-Channel Selling - Yes
  5. Returns Management - Yes
  6. Reviews and Ratings - No
  7. SEO Management - No
  8. Promotions and Discounts - Yes
  9. Product Information Management - Yes
  10. Content Management - Yes
  11. Payment Processing - Yes
  12. Shipping and Fulfillment - Yes
  13. Supplier Management - Yes
  14. Reporting and Analytics - Yes
  15. Mobile Commerce - No
  16. Social Commerce - No
  17. Email Marketing - No
  18. CRM Integration - Yes
  19. Multi-Language Support - Yes
  20. Multi-Currency Support - Yes
  21. Subscription Management - No
  22. Loyalty Programs - No
  23. Affiliate Marketing - No
  24. API Access - Yes
  25. Third-Party Integrations - Yes

Sage X3 Feature Overview

  1. Inventory Management: Sage X3 excels in handling various aspects of inventory, such as tracking stock levels and order statuses, ensuring businesses maintain optimal inventory levels.
  2. Order Management: The software allows smooth management of orders, streamlining processes from order receipt to delivery, which enhances customer satisfaction.
  3. Customer Management: Sage X3 offers tools for managing customer information and purchase histories, aiding in personalized customer engagement and service.
  4. Multi-Channel Selling: It supports selling across various platforms, allowing businesses to manage multiple sales channels from a centralized location.
  5. Product Information Management: Comprehensive tools are available to manage product information, ensuring accuracy and consistency across various channels.
  6. Content Management: It offers capabilities to manage website content efficiently, helping maintain a fresh and engaging online presence.
  7. Payment Processing: Sage X3 simplifies the payment process, supporting a variety of payment gateways and methods.
  8. Supplier Management: Businesses can manage supplier relationships and transactions, fostering efficient procurement processes.
  9. Reporting and Analytics: It provides robust reporting tools, offering insights that help in informed decision-making for business strategies.
  10. Multi-Currency and Multi-Language Support: Sage X3 stands out with its global capabilities, offering support for multiple languages and currencies.

Standout Functionality

  • Customization: Unlike many solutions, Sage X3 provides extensive customization options, allowing it to tailor-fit the diverse needs and complexities of a business.
  • Global Reach: It is native multi-language and multi-currency support stands out, facilitating businesses that operate or aim to expand globally.
  • Integration Capabilities: Sage X3’s robust third-party integration options go above the norm, allowing businesses to enhance functionalities beyond the core offering.


Sage X3 offers native integrations with various CRM solutions, financial tools, and ecommerce platforms. It also provides API access, allowing for additional integrations and enhancements as per business needs. Some add-ons are available to extend functionalities, such as advanced analytics and reporting tools, to augment the software’s capabilities.

Sage X3 Pricing

Pricing upon request

Ease of Use

My interaction with Sage X3 presents a relatively sophisticated interface that may require a learning curve. The layout is functional, but newcomers to ecommerce management systems might find navigation somewhat challenging initially. However, the onboarding process is structured to facilitate users in getting acquainted with the system's functionalities and features.

Customer Support

Sage X3 offers various customer support channels, including documentation and direct support. However, feedback indicates that the responsiveness and effectiveness of the support can sometimes be lacking. This can lead to delays and challenges in resolving issues or getting clarifications promptly.

Sage X3 Use Case

Who Would Be A Good Fit For Sage X3?

Sage X3 suits businesses looking to optimize their operational efficiency and manage various aspects of their enterprise in a centralized manner. It performs exceptionally well for manufacturing and distribution industries where inventory, order, and supplier management are crucial.

Companies of a medium to large scale, having diverse and intricate operational processes, find the system aligns well with their complexities. Its extensive customization capabilities allow it to address specific business needs, making it popular among enterprises seeking adaptability and specificity in their ecommerce management solutions.

Who Would Be A Bad Fit For Sage X3?

Small businesses and startups may find Sage X3 overwhelming and not in alignment with their immediate needs. Those looking for more straightforward, plug-and-play solutions might find its complexity and breadth of features daunting.

Companies primarily focused on online sales, requiring strong integrations with various online marketplaces and SEO tools, might find it lacking in some specialized ecommerce functionalities. Businesses with limited resources for onboarding and training might find its learning curve to be a significant hurdle.

Sage X3 FAQs

What industries does Sage X3 primarily serve?

Sage X3 primarily serves the manufacturing and distribution industries.

Can Sage X3 handle multi-currency and multi-language transactions?

Yes, Sage X3 does offer multi-currency and multi-language support.

Is there a mobile application available for Sage X3?

No, there is no dedicated mobile application available for Sage X3.

How customizable is Sage X3?

Sage X3 offers a high level of customization to meet specific business requirements.

Does Sage X3 offer API access for integrations?

Yes, Sage X3 provides API access for enhanced integration capabilities.

What type of customer support does Sage X3 offer?

Sage X3 offers various support channels, including documentation, direct support, and additional resources.

Does Sage X3 offer native integrations with other tools?

Yes, Sage X3 comes with native integrations and also supports third-party integrations through APIs.

Is there a free trial available for Sage X3?

Information on free trial availability should be confirmed directly with Sage X3.

Alternatives to Sage X3

  • NetSuite: Better suited for those looking for a cloud-based solution with strong financial management tools.
  • Microsoft Dynamics 365: Ideal for businesses heavily invested in Microsoft ecosystems, offering smooth integration with other Microsoft applications.
  • SAP Business One: A good fit for businesses needing strong global business management features, offering extensive multi-language and multi-currency support.

Sage X3 Company Overview & History

Sage X3 is part of Sage Group plc, a software company that specializes in enterprise resource planning software, payment systems, and other business management solutions. With headquarters in Newcastle upon Tyne, United Kingdom, Sage has a global presence, serving clients worldwide.

Sage’s mission revolves around helping businesses manage their operations effectively through smart technology solutions. Its extensive history includes milestones like the acquisition of Intacct and Fairsail, enhancing its cloud and people product offerings.


Sage X3 presents itself as a robust, flexible enterprise management system that excels in customization and operational management, suitable for medium to large enterprises, particularly in manufacturing and distribution. Its capacity to adapt to specific business needs stands out, though the complexity might not align with smaller businesses or those seeking straightforward solutions.

For potential users, considering your business’s size, industry, and specific needs will be crucial in determining Sage X3’s fit. I invite users to share their experiences and insights regarding Sage X3 to enrich the community’s understanding and knowledge.

Keep up with other ecommerce software reviews, news, and tips by subscribing to the Ecomm Manager newsletter.

By Carmen Broder

Carmen has worked with online sellers to take their digital storefronts to the next level since 2015. She's helped sell everything from books, shoes, events, software, and beauty products online. She has a special interest in digital marketing and how software-as-a-service (SaaS) tools fit into the bigger ecommerce picture. You can connect with her on LinkedIn.