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There are so many different supplier relationship management software solutions that making a shortlist of the best can be tricky. You want to streamline and enhance the processes of evaluating, selecting, and managing suppliers—and now need the right tool for your business and team. I've got you covered! In this post, I share from my personal experience managing online stores of all sizes, using many different supplier relationship management tools for ecommerce, and share my picks of the best supplier relationship management software overall.

What is Supplier Relationship Management Software?

Supplier Relationship Management (SRM) software is a digital tool used by businesses to manage and optimize their interactions with suppliers. It centralizes supplier-related information, streamlining processes like procurement, contract management, performance evaluation, and risk assessment. The purpose is to facilitate effective communication, collaboration, and data analysis, enabling businesses to build stronger, more strategic relationships with their suppliers.

Overviews Of The 10 Best Supplier Relationship Management Software

Here are my detailed evaluations of the best supplier relationship management software, including the top features that set them apart from the rest.

1

Pipefy

Best for process automation

This is an aggregated rating for this tool including ratings from Crozdesk users and ratings from other sites.
4.6
182 reviews

Free trial of paid version

From $12/user/month

Pipefy can help ecommerce merchants automate supplier relationship management processes and centralize essential details, such as supplier databases and contracts.

Why I picked Pipefy: This platform is a part of this list because of its automation capabilities that will handle your supplier management workflows and actions. Pipefy provides built-in supplier relationship management capabilities that handle processes such as procurement, purchasing, and contract management. While automating these processes for you, Pipefy will provide a complete overview of supplier details to help you improve communications, monitor spending, and enhance approvals.

Pipefy Standout Features and Integrations

Features include communication tools that empower you to have clear collaboration with stakeholders that allows for a single status update flow. Pipefy will also help you simplify procurement execution, engage with suppliers, and get accurate spending data.

Integrations include native connections with your current systems to help you orchestrate work from a single platform. These integrations include connections with third-party platforms such as Airtable, Basecamp, Capsule CRM, DocuSign, FreshBooks, Google Drive, HubSpot, Infusionsoft, Intercom, Mailchimp, and other software options.

Pros

  • Keeps to-do lists on track
  • Tracks every order
  • Excellent history recording

Cons

  • Email automation is complex
  • Progress updates aren’t entirely in real-time
2

Anvyl

Best for improving supplier performance

This is an aggregated rating for this tool including ratings from Crozdesk users and ratings from other sites.
4.7
31 reviews

Free demo available.

From $500/month.

Anvyl helps ecommerce organizations improve supplier performance with tools to ensure they have effective communications between them and their suppliers.

Why I picked Anvyl: I added Anvyl to this article because it’s able to help you enhance supplier performance when working with your ecommerce business. Anvyl uses supplier scorecards to give you an overview of performance over time, detailing indicators such as responsiveness and on-time delivery rates. The platform will highlight where suppliers are performing effectively and where they can improve to ensure your business experiences a significant positive impact.

Anvyl Standout Features and Integrations

Features include intelligent purchase order management tools that span across every stage of your PO process and track everything from issuance to delivery. Anvyl also provides collaboration capabilities that allow straightforward communications across your business and keeps files, messages, and relevant tasks in a centralized area.

Integrations include connections with tools such as ERPs, inventory management, fulfillment, and other vital systems to help your teams work as effectively as possible. These integrations include connections with applications such as Brightpearl, Cin7, Flowspace, Microsoft Dynamics 365, Project44, QuickBooks Online, ShipBob, Shiphero, Tipalti, Xero, and other software options.

Pros

  • Excellent collaboration tools
  • Visible PO information
  • Simple messaging features

Cons

  • Supplier interaction needs improvement
  • Glitches can happen during updates
3

Coupa

Best for supplier risk management

This is an aggregated rating for this tool including ratings from Crozdesk users and ratings from other sites.
4.2
424 reviews

Free demo available.

From $11/user/month.

Coupa helps ecommerce businesses mitigate supplier risk with comprehensive risk management capabilities across many stages of the supply chain.

Why I picked Coupa: I put Coupa in this article because of how it stands out from the rest, thanks to its supplier risk management capabilities. Coupa helps by developing a multi-level supplier risk assessment model that also allows you to communicate risks to decision-makers and help you maintain regulatory compliance. The platform enables you to take action to manage corrective action plans and keep spending away from high-risk suppliers when necessary.

Coupa Standout Features and Integrations

Features include tools to help you analyze spending and improve purchase efficiency by automatically identifying suspicious spending to reduce risk. Coura also uses artificial intelligence to help optimize your sourcing decisions and identify opportunities, insights, and other beneficial details.

Integrations include connections with 40 tools such as Avarni, Kodiak Hub, Microsoft Dynamics 365, NetSuite, Order.co, Persefoni, Propeller, SAP ERP, SimpleLegal, UpKeep, and other software options. You can also use Coupa’s API to create custom integrations with your current toolset.

Pros

  • Short learning curve
  • Flexible and intuitive
  • Excellent community knowledge base

Cons

  • Dashboard needs improvement
  • Creating reports is complex
4

Gatekeeper

Best for contract lifecycle management

This is an aggregated rating for this tool including ratings from Crozdesk users and ratings from other sites.
4.4
39 reviews

Free trial available.

From $995/month.

Gatekeeper uses artificial intelligence to help brands with contract lifecycle management to maintain perfect compliance.

Why I picked Gatekeeper: The platform provides effective contract lifecycle management capabilities that will result in lower costs, reduced time spent on admin tasks, and improved team resilience. Gatekeeper uses its AI Extract feature that’s specifically for contract data and clause analytics. You can also manage simple or complex contract approval routines using email updates that automatically notify vital stakeholders.

Gatekeeper Standout Features and Integrations

Features include artificial intelligence capabilities that will automatically extract key metadata and clause language from uploaded PDFs. Gatekeeper’s Optical Character Recognition tool will automatically process, index, analyze, and link critical documents to essential contract records.

Integrations include connections with leading business management tools popular with many ecommerce organizations, including Adobe Sign, Box, Dropbox, Google Drive, Microsoft Dynamics 365, NetSuite, Okta, Salesforce, SAP Financials, Xero, and other software options.

Pros

  • Easy to use
  • Little initial setup
  • Responsive customer support

Cons

  • No contract archiving feature.
  • Pricing prohibitive to SMBs
5

GEP SMART

Best unified source-to-pay solution

This is an aggregated rating for this tool including ratings from Crozdesk users and ratings from other sites.
4.2
10 reviews

Free demo available.

$500,000 for a perpetual license.

GEP Smart provides a unified source-to-pay (S2P) solution ecommerce brands can use for end-to-end supplier relationship management functionality.

Why I picked GEP Smart: The software will provide a unified S2P solution, your business can use to handle all processes and identify procurement opportunities. GEP Smart enables fluid information and process flow to increase end-to-end indirect and direct supplier relationship processes. You can also use GEP Smart to manage savings and make purchases from suppliers while receiving comprehensive sourcing, spending, and procurement functionality.

GEP Smart Features and Integrations

Features include tools to help enhance company-wide compliance by enabling efficient and effective workflows. The platform is also a mobile-native tool that allows you to manage all S2P processes from anywhere, anytime, on any device.

Integrations include a small number of native integrations, such as Arkestro, Microsoft Azure, Microsoft Word, and Punchout Catalogs. GEP Smart provides an API you can use to create custom integrations with your current systems.

Pros

  • Intuitive user interface
  • Cloud-based platform
  • Real-time analytics and reporting

Cons

  • Complex setup
  • Needs more customization options
6

SAP Ariba

Best all-in-one solution

This is an aggregated rating for this tool including ratings from Crozdesk users and ratings from other sites.
3.9
318 reviews

Free demo available.

From $50/month.

SAP Ariba provides an all-in-one supplier relationship management solution that handles entire supplier journeys.

Why I picked SAP Ariba: I chose to add SAP Ariba to this list for those who wish to have an all-in-one supplier relationship management software solution. SAP Ariba can simplify source-to-pay operational processes for growing and large organizations that need a platform for controlling their entire supplier management. With this platform, you can handle everything from initial sourcing and bidding stages and negotiations to contract execution, risk management, and performance analysis.

SAP Ariba Standout Features and Integrations

Features include procurement capabilities that connect spend categories and enhance supplier collaboration, such as guided buying and data centralization and analysis. The platform’s supplier management tools enable you to manage performance, lifecycle, and risks from a centralized location and prioritize spending with your best vendors.

Integrations include connections with applications that are common among ecommerce organizations to help automate processes and manage supplier relationships more effectively. These connections include systems such as Coreprint, DataServe, OnScreen, Ordero.co, Plika, Punchout Catalogs, SnapAP, TrueCommerce, Uptempo, VendorPanel, and other software options.

Pros

  • Accessible on the cloud
  • Flexible procurement process
  • Highly customizable

Cons

  • Steep learning curve
  • Integrating with third-party applications is complex
7

ProcureWare

Best for competitive, pre-qualified supplier bidding

Free demo available.

From $1,041/month.

ProcureWare allows ecommerce organizations to create competitive, pre-qualified supplier bidding and facilitate bid evaluations.

Why I picked ProcureWare: When searching for new suppliers, you might decide to hold competitive bidding events to help you find the best vendor for your needs. So, I added ProcureWare to help you with the bidding process by enabling you to invite pre-qualified suppliers who already answered pre-bid questions to your bidding. The platform simplifies the bid evaluation process and facilitates sourcing team collaboration when analyzing and scoring suppliers’ responses.

ProcureWare Standout Features and Integrations

Features include contract management tools that help you track all contracts and ensure terms and conditions compliance. ProcureWare’s supplier management tools provide a centralized system that allows you to get an overview of supplier data to help you manage risks and make better decisions.

Integrations include connections with your third-party applications via ProcureWares single sign-on system or ongoing synchronization with your on-premises systems.

Pros

  • Very organized system
  • Easy to use
  • Customizable platform

Cons

  • Outdated interface
  • Slow customer response
8

Ivalua

Best for spending management

Free demo available.

From $2,000/user/month.

Ivalua provides brands with a spend management platform that enables ecommerce businesses to effectively manage supplier spending.

Why I picked Ivalua: No matter the size of your budget, getting spending under control when working with suppliers is essential. I added Ivalua to this article because it provides you with a Spend Analysis solution that will help you identify savings opportunities and understand purchasing patterns. Ivalua also empowers your teams to analyze bids to choose the best suppliers and further manage spend effectively.

Ivalua Standout Features and Integrations

Features include e-procurement tools that will simplify the buying experience for your team by connecting your business with suppliers through a supplier portal. You can also use the platform’s risk and performance management capabilities to identify risks and get a complete overview of suppliers’ information and activities to get in-depth insights.

Integrations include connections with systems to enhance your business’s processes and workflows. You can connect Ivalua to systems such as Adobe Sign, Beamy, DocuSign, Entrio, Fairmarkit, Fluxym, IntegrityNext, Lemon Learning, PunchOut Catalogs, Shortways, and other software options.

Pros

  • Very flexible tool
  • Excellent reporting module
  • Simple user interface

Cons

  • Steep learning curve
  • No integrations with warehouse ERPs
9

Convictional

Best for supplier recruitment

Free demo available.

From 3% of sales.

Convictional helps established ecommerce organizations recruit and onboard any supplier through an extensive network of over 5,000 vendors.

Why I picked Convictional: If you’re operating a dropshipping-based ecommerce business, Convictional will automate supplier recruitment to help you quickly merchandise from thousands of vendors. Convictional empowers you to find suppliers that fit your requirements by allowing you to narrow down your search based on category, margin, brand fit, and shipping needs. The platform helps you scale brand outreach by handling supplier discovery and email tasks on your behalf.

Convictional Standout Features and Integrations

Features include order management tools that are synced with your ecommerce platform and send orders to you while also preventing overselling. Convictional will help you expand product assortments so you can offer more things your customers want and increase revenue for your business.

Integrations include a menu of connections with systems such as Adobe Commerce, BigCommerce, Dropbox Sign, Shipstation, Shopify, Shopify Plus, Stripe, TaxJar, and WooCommerce. Convictional also offers an API that allows you to create custom integrations with your toolset.

Pros

  • Well-designed automation
  • Excellent Shopify product sync
  • Great customer support team

Cons

  • Limited integrations
  • Onboarding certain vendors has issues
10

Oracle Supply Chain Management

Best for supply chain visibility

Free demo available.

Pricing upon request.

Oracle Supply Chain Management allows brands to get complete visibility over supplier relationships and supply chains.

Why I picked Oracle Supply Chain Management: The platform is suitable for ecommerce brands that need complete supply chain visibility. Oracle Supply Chain Management’s analytics tools will help you identify cost-saving opportunities and bottlenecks that you can fix to perform perfect order execution. You can also get complete visibility across suppliers to help you fill extensive customer demand.

Oracle Supply Chain Management Standout Features and Integrations

Features include procurement tools that will help simplify source-to-pay workflows, such as vendor selection, spending compliance, and profitability improvement. You can also have access to the platform’s supply chain planning capabilities that enables you to plan supply, demand, sales management, and order fulfillment throughout your supply chain.

Integrations include connections with a small number of systems to help you improve data passing between applications and enhance productivity. The integrations I could find include Calameo, Rite Software, and Tangentia.

Pros

  • Handles a significant amount of data
  • Excellent security
  • High-quality reporting tools

Cons

  • User interface needs an update
  • No open APIs
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Other Options

Because there are so many supplier relationship management software options available, I thought it would be helpful to add more to this article for your consideration.

  1. Kodiak Hub

    Best modular supplier relationship management software

  2. APEX Portal

    Best for supplier discovery

  3. StandardFusion

    Best for meeting supplier compliance standards.

  4. Informatica Supplier 360

    Best for managing supplier master data.

  5. Graphite Connect

    Best for corrective action plans.

  6. Warm Commerce

    Best for optimizing supply chain processes.

  7. SourceDay

    Best for supplier alignment and collaboration. Informatica Supplier 360

Selection Criteria for Supplier Relationship Management Software

Here’s a short summary of the main selection and evaluation criteria I used to develop my list of the best supplier relationship management software for this article.

Core Functionality

While the specific functionalities of SRM software may vary depending on the provider and the organization's needs, two fundamental functionalities that all SRM software should ideally have are:

  • Offer a robust supplier database management system, including contact details, performance metrics, certifications, contracts, and historical data
  • Ability to monitor and evaluate supplier performance, including tracking key performance indicators (KPIs) such as on-time delivery, product quality, pricing, responsiveness, and adherence to contractual agreements

Key Features

When searching for new supplier management software for your ecommerce business, you should consider the following key features:

  • Supplier Risk Management: SRMs allow businesses to assess and mitigate supplier risks, including financial, operational, and reputational risks and risks associated with specific industries and geographies.
  • Supplier Collaboration and Communication: Your SRM should facilitate collaboration and communication between your organization and suppliers, enabling you to share information, updates, and documents with suppliers and collaborate on initiatives.
  • Supplier Contract Management: SRMs help you effectively manage supplier contracts by providing your business with tools to create, negotiate, and track contracts.
  • Spend Analysis and Cost Savings: SRM tools enable you to analyze spending across various contracts and purchase orders and track savings from negotiated prices.
  • Supplier Portal: This centralizes all details your supplier needs access to, such as catalogs, information resources, personalized dashboards, instant messaging, contracts, and templates.
  • AI Supplier Pre-Qualifications and Selections: Many supplier relationship management software uses artificial intelligence to optimize the bidding and supplier selection processes by matching you with vendors based on financing, risks, compliance, and capabilities.

Usability

The last thing you want from an SRM is complexity and difficulty that will hinder rather than help your supplier relationship. When researching for SRMs to add to this list, I looked through multiple reviews from real users that state the platform is user-friendly. I also paid special attention to tools that are easy to navigate so you can quickly and efficiently access and manage supplier data.

Software Integrations

Simple integration with your current tools and systems that help you manage your ecommerce business is essential. I made sure to add SRMs that will integrate with applications such as enterprise resource planning, customer relationship management, and inventory management systems. For everything to effectively work together as expected, your supplier relationship management software needs to communicate with your other tools and solutions that manage your operations so you don’t experience issues such as inconsistent data or data silos where information is inaccessible to the people who need it.

Customizability

Another important criterion I used to ensure this list is as helpful as possible is customizability. Many of the SRMs I added to this list are customizable to fit your unique needs and requirements. Customizability will also help these platforms accommodate your growth and changes in your supplier base.

People Also Ask

Having questions about supplier management software is common. So, to help with your search, I researched the most asked questions about SRMs and provided detailed answers below to help.

What are the benefits of supplier relationship management software?

Using supplier management software in your ecommerce business will provide several benefits, including:

  • Increased Efficiency: These tools will simplify your entire supplier management process, allowing you to efficiently and effectively manage your supplier partnerships.
  • Improved Supplier Performance: Tracking and evaluating supplier performance with these platforms can ensure your vendors meet or exceed your expectations, helping you maintain beneficial, high-performing supply chains.
  • Reduced Supplier Risks: Effective risk management will help you identify potential risks with specific suppliers and ensure you make the necessary actions to mitigate them.
  • Enhanced Supplier Relationships: Supplier relationship management platforms can accelerate collaboration and communication between you and suppliers, creating stronger relationships and enhanced alignment with your goals.
  • Increased Cost Savings: Improving supplier relationships and performance and reducing risks will help you achieve significant cost savings throughout your supply chain processes; effective SRMs can result in cost savings of up to 20% or more.

What is the difference between CRM and SRM?

CRM (customer relationship management) is a method or system that handles customer interactions with your brand and data throughout your customers’ journeys. A CRM’s purpose is to help you nurture relationships with your customers and understand customers’ needs and pains to improve marketing and sales strategies. On the other hand, SRMs are all about managing your relationships with suppliers to help your business enhance collaborations and develop win-win partnerships. SRMs will help your business establish efficient supply chains so you can save costs and improve your products’ quality.

How much does supplier relationship management software cost?

The final cost you’ll pay for supplier relationship management software will depend on the features it offers. As you’ll find in this article, SRM solutions can cost between 3% of your sales transactions to $500,000 for a lifetime license, while other systems will fall in between those price points. When considering SRM solutions for your ecommerce business, remember to evaluate the value they can bring to your business and not just the price tag.

Other Supply Chain Software Reviews

When focusing on enhancing your ecommerce business’s supply chain processes, you can use the following tool reviews to find new applications that will help:

The Takeaway 

All of the supplier relationship management software in this list are some of the best options available in today’s market. I developed this article to help you narrow down your choices and make this task as simple as possible by providing the best details. Now, it’s up to you to decide which software to use that will meet your needs. 

If you need help picking other ecommerce software to handle your operations or you want advice from top ecommerce professionals, sign up for The Ecomm Manager newsletter. The newsletters you’ll receive in your inbox will contain new tool lists and top-notch advice to help enhance your business.

Related Read: Why You Needs A Transparent Supply Chain (Benefits & Solutions)

By Francois Marchand

Francois Marchand is The Ecomm Manager's content strategist and editor. He is passionate about helping and educating business leaders, ecommerce professionals, and digital marketers grow their skill sets to stay ahead of the competition. Francois holds a BA Specialization in Communication Studies & Journalism from Concordia University (Montreal, QC) and 20+ years of experience in ecommerce, marketing, traditional and digital media, and public relations, including The Vancouver Sun, National Post, CBC/Radio-Canada, Unbounce, and Vancouver Film School. He also hosts The Ecomm Manager Podcast, discussing ecommerce best practices, customer experience, branding, inventory management, shipping and delivery, and analytics with expert guests.