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With years of navigating the complexities of inventory management software, I understand the critical role the right software plays in streamlining these aspects of business. In this review, I'll unpack the intricacies of Cin7 Omni, offering you clear, detailed insights to help you determine if this solution fits your operational needs.

Cin7 Omni review - Inventory and Order Management Software dashboard view
Cin7 Omni Inventory and Order Management Software dashboard view

Cin7 Omni Product Overview

Cin7 Omni streamlines inventory and order management across multiple channels into one unified platform. It serves businesses that need to manage stock levels, orders, and sales channels in real-time, from small-scale operations to enterprise-level organizations. The tool brings clarity and control to inventory management, allowing users to track products, sales, and orders across all channels efficiently.

It addresses the challenge of managing multiple sales channels by providing a single source of truth for inventory levels, reducing the risk of overselling and stockouts.


  • Real-time Tracking: Cin7 Omni's real-time tracking ensures that stock levels are updated instantly across all sales channels, reducing the risk of overselling.
  • Intuitive Interface: Users benefit from an interface that simplifies complex inventory and order management tasks, making it easier to manage operations.
  • Comprehensive Reporting: The tool's reporting capabilities offer valuable insights into inventory turnover, sales trends, and order fulfillment, aiding in strategic decision-making.


  • Learning Curve: Some users may find there's a steep learning curve when first adopting Cin7 Omni due to its extensive features.
  • Customization Limits: While Cin7 Omni is robust, customization options can be limited, which might not fit all business models.
  • Integration Challenges: Certain integrations may require additional setup and maintenance, potentially complicating processes for some businesses.

Expert Opinion

Having scrutinized various inventory and order management solutions, I find that Cin7 Omni stands out for its comprehensive multichannel management. However, while its feature set is impressive, it can be more complex than some competitors, potentially impacting smaller teams with limited tech experience.

It shines in environments that demand meticulous inventory tracking across various channels and platforms. In my opinion, companies that can harness the full range of its features will find it a robust solution, but those needing more straightforward, less feature-dense software may find it cumbersome.

Cin7 Omni: The Bottom Line

Cin7 Omni distinguishes itself with its strong multi-channel inventory management capability, offering more than just a backend tool—it's a strategic ecommerce software for businesses seeking to optimize their inventory in real-time across all sales platforms. Its standout feature, to me, is the depth of its integrations and reporting, providing businesses with critical insights necessary for effective decision-making in a fast-paced commercial environment.

Cin7 Omni Deep Dive

Delving into the functionalities and offerings of Cin7 Omni provides a comprehensive understanding of its role and efficiency in inventory and order management for businesses.

Order management and automation feature of Cin7 Omni
Order management and automation features of Cin7 Omni

Product Specifications

  1. Multi-Channel Integration - Yes
  2. Real-Time Inventory Tracking - Yes
  3. Order Processing - Yes
  4. Automation of Purchase Orders - Yes
  5. Demand Forecasting - Yes
  6. Warehouse Management - Yes
  7. Barcode Scanning - Yes
  8. Returns Management - Yes
  9. Customer Relationship Management (CRM) - Yes
  10. Reporting and Analytics - Yes
  11. Product Catalog Management - Yes
  12. Shipping Management - Yes
  13. Vendor Management - Yes
  14. Third-Party Logistics (3PL) Integration - Yes
  15. Point of Sale (POS) Integration - Yes
  16. Batch and Expiry Tracking - Yes
  17. Reorder Point Calculation - Yes
  18. Custom Fields and Data Import - Yes
  19. Customizable Reporting - Yes
  20. B2B eCommerce Platform - Yes
  21. API Access - Yes
  22. Mobile Access - Yes
  23. Multi-Currency Support - Yes
  24. Email Support - Yes
  25. Training and Onboarding - Yes

Feature Overview

Cin7 Omni’s 10 most important features for effective inventory and order management include:

  1. Multi-Channel Integration: Syncs sales channels for real-time visibility, making it a robust solution for omnichannel retailers.
  2. Real-Time Inventory Tracking: Offers immediate updates to inventory levels, which is crucial for businesses that operate across various platforms.
  3. Automated Purchase Orders: Streamlines restocking by automating the creation of purchase orders based on stock levels.
  4. Demand Forecasting: Helps anticipate inventory needs with intelligent forecasting, standing out with its predictive capabilities.
  5. Warehouse Management: Efficiently organizes warehouse operations, which is differentiating for businesses with complex logistics.
  6. Reporting and Analytics: Provides deep insights with advanced reporting, distinguishing itself with detailed performance metrics.
  7. Shipping Management: Integrates with major shipping providers, ensuring a smoother fulfillment process.
  8. Product Catalog Management: Allows for centralized inventory control over product listings across all sales channels.
  9. API Access: Offers extensive API features, facilitating customization and integration with other systems.
  10. Training and Onboarding: Provides comprehensive training resources, which is key for helping teams adopt the system quickly.

Standout Functionality

What makes Cin7 Omni unique includes:

  1. Its advanced Multi-Channel Integration capability not found in many other platforms, which allows users to manage sales and inventory across multiple online and offline channels seamlessly.
  2. The Demand Forecasting feature utilizes predictive analytics, a differentiated component that aids in better stock planning and reduces waste.
  3. API Access offers more extensive customization and integration possibilities compared to competitors, enabling businesses to tailor the system to their specific workflows.


Cin7 Omni provides out-of-the-box integrations with major ecommerce platforms, marketplaces, and accounting software, which are critical for running a connected and streamlined business. Native integrations include popular tools like Shopify, Amazon, eBay, and Xero. They also offer an API for further custom integration, which opens up possibilities for tailored connectivity with other business systems. Add-ons are available to extend capabilities in areas like POS systems, 3PL, and more.


Cin7 Omni's pricing varies and may be considered higher compared to some competitors, reflecting its comprehensive feature set. The pricing tiers often include a base fee, with incremental costs per additional user or feature set, giving you value for money.

Ease of Use

As an expert in cloud-based inventory management software, I find that Cin7 Omni offers a powerful yet user-friendly platform, but there is a learning curve due to its extensive functionalities. The onboarding process is thorough, which is helpful, yet the depth of the tool's capabilities means it may take time for users to become proficient.

Customer Support

The quality of Cin7 Omni's customer support is comprehensive, with responsive times and multiple channels for assistance, including documentation, webinars, and live chat. Some users might find the need for more in-depth technical support occasionally challenging.

Cin7 Omni Use Case

Who would be a good fit for Cin7 Omni?

Cin7 Omni fits well with medium to large businesses that manage multiple sales channels and require a detailed inventory management system. Its most avid users are those who value the depth of functionality and integration capabilities. It works best for industries where inventory moves quickly and across various platforms.

Who would be a bad fit for Cin7 Omni?

Conversely, it might be a bad fit for small businesses, startups, or those looking for a simple, lightweight solution. Disappointed customers tend to be those who find the extensive features overwhelming or unnecessary for their operations.

Cin7 Omni FAQs

Can Cin7 Omni integrate with my existing ecommerce platform?

Yes, Cin7 Omni offers extensive integration options with popular ecommerce platforms.

Is training provided for new Cin7 Omni users?

Yes, Cin7 Omni provides training and onboarding resources to help new users.

Does Cin7 Omni support multi-currency transactions?

Yes, it supports multi-currency transactions, which is beneficial for global businesses.

Can I manage customer relationships with Cin7 Omni?

Yes, it includes CRM capabilities for managing customer relationships.

What level of support does Cin7 Omni offer for setup and onboarding?

Cin7 Omni offers extensive support for setup and onboarding, including personal assistance and online resources to ensure a smooth transition.

Is Cin7 Omni suitable for businesses with international operations?

Yes, with multi-currency support and international shipping management, Cin7 Omni is well-equipped for international business operations.

Can I customize reports to suit my business needs with Cin7 Omni?

Absolutely, Cin7 Omni provides customizable reporting to tailor the data insights to your specific business requirements.

Does Cin7 Omni have capabilities for handling returns and exchanges?

Yes, Cin7 Omni includes returns management functionality to process and track customer returns and exchanges efficiently.

How does Cin7 Omni help with reordering inventory?

Cin7 Omni features automated purchase orders and reorder point calculations to assist in timely and efficient inventory restocking.

Is there a mobile app available for Cin7 Omni?

Yes, Cin7 Omni offers mobile access, allowing you to manage inventory and orders on the go.

Can Cin7 Omni integrate with third-party logistics (3PL) providers?

Yes, Cin7 Omni can integrate with various 3PL providers, streamlining the logistics and fulfillment process.

Does Cin7 Omni support batch and expiry tracking for products?

Yes, it supports batch and expiry tracking, making it suitable for businesses that handle perishable goods or products with limited shelf life.

Alternatives to Cin7 Omni

  • TradeGecko: Ideal for SMEs looking for an intuitive platform with strong inventory and order management features.
  • NetSuite ERP: Better suited for large enterprises needing a comprehensive business management suite beyond inventory.
  • Fishbowl Inventory: Great for businesses that require robust manufacturing and warehouse management capabilities.

Cin7 Omni Company Overview & History

Cin7 Omni, known for its inventory and order management software, is utilized by diverse companies ranging from retail to wholesale. It's a privately held company with headquarters in Auckland, New Zealand.

While specific notable employees or advisors aren't publicly highlighted, the company's mission is to empower businesses to efficiently manage their inventory and sales processes. Cin7 Omni has marked significant milestones in expanding its integration capabilities and growing its global customer base.


Cin7 Omni presents as a multifaceted inventory management solution, robust enough to meet the demands of mid-sized to larger businesses. Its integration capabilities and real-time inventory tracking are particularly noteworthy.

Potential users who desire a comprehensive system to manage complex operations across multiple channels would find Cin7 Omni advantageous. I invite anyone considering Cin7 Omni to share their experiences and perspectives.

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Carmen Broder
By Carmen Broder

Carmen has worked with online sellers to take their digital storefronts to the next level since 2015. She's helped sell everything from books, shoes, events, software, and beauty products online. She has a special interest in digital marketing and how software-as-a-service (SaaS) tools fit into the bigger ecommerce picture. You can connect with her on LinkedIn.