Any modern ecommerce business required a library of digital tools. Here are some ecommerce software options that I recommend you to check out.
This article will help you quickly compare and evaluate the best ecommerce apps and other website management tools for use in a small business or an enterprise to manage traditional and digital products. In this post, I’ll go over some of the best ecommerce tools, answer some basic FAQs, and dive into how digital solutions might come in handy for online retail growth or scaling software.
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Overviews of the Best Ecommerce Management Software
This is the software ecommerce managers use. Here’s a brief description of each of the ecommerce tools that are featured on this top 10 list.
Chargebee is a subscription management platform that lets you automate subscription box billing and management, streamline order management, provide add-ons and gift subscriptions, and derive insights with detailed analytics.
Ecommerce managers can build efficient workflows for their business with a subscription ecommerce platform that comes with a flexible architecture and pre-built integrations across platforms like BigCommerce and Shopify Plus. You can sync subscription orders with customer information and integrate with customer support systems to streamline operations and deliver seamless customer experiences.
Chargebee integrates with tools for ERP, sales, finance, ecommerce, reporting analytics, marketing, collaboration, and customer support and success.
Chargebee costs from $249/month for 10 users and offers a free plan for up to 3 users. Chargebee also offers a free 14-day trial.
FreshSales is a sales CRM to help you manage your eCommerce business by allowing you to track your sales activities. It is a multi-currency and multi-language platform making it suitable for servicing customers from different locations. You can use FreshSales to auto-assign leads to selected salespeople, ensuring that leads with special requirements receive white-glove treatment. It has tools you can use to promote products, such as chat and email marketing tools.
If you want to ensure that you focus on the best leads to increase your sales figures, then FreshSales is the best sales CRM because it uses artificial intelligence to determine which leads are ready for closing. FreshSales uses AI to help you find the best deals to propose to customers using their chat responses and activity trends. FreshSales also gives you a 360-degree view of your customers to help you upsell, cross-sell, and develop lasting relationships.
FreshSales has a free plan with limited features, but the pricing of their more robust paid plans starts at $15/user/month.
Active Campaign is software that combines marketing automation, eCommerce features, and CRM tools to help you grow your business by providing an exceptional customer experience. You can use Active Campaign to create subscription forms that allow you to collect critical customer information like contact details and product preferences. Active Campaign lets you add tags to customer accounts, so you know where leads come from and the products they are interested in. The software also lets you automate tasks like sending a welcome note to new customers or website visitors to help you increase customer engagement.
Choosing the right time to send marketing materials increases your chances of converting customers, and Active Campaign’s predictive capabilities can help you ensure that customers receive campaign materials at the right moment. Predictive sending of marketing emails can help ensure that customers receive materials when they are free to open them. Active Campaign can also help you predict marketing content to ensure that customers receive content that addresses their needs. Active Campaign automates the personalization of emails to make them more attractive to customers.
Active Campaign integrates with other eCommerce and marketing tools like Facebook, Google Analytics, WooCommerce, and ClickFunnels.
Active Campaign pricing starts at $9/month/account, and they offer a free trial upon request.
Engagebay is an all-in-one system with eCommerce features like CRM, marketing, and sales support capabilities. It has a reporting dashboard to help keep you on top of your eCommerce business’s performance. Engagebay’s CRM feature lets you manage all of your contact information and leads to help you build your relationship with customers. It also has a live chat feature you can use to attend to customers’ immediate concerns and boost customer satisfaction.
First impressions last, and you can use Engagebay to create a landing page that can help impress customers and increase sales conversion. Engagebay lets you manage the SEO settings of your landing page to ensure it becomes more visible to web searchers. You can also use Engagebay to monitor how your landing page performs by giving you pertinent information like the number of visitors, subscribers, and others.
Engagebay integrates with other eCommerce and marketing tools like Stripe, Zapier, Xero, QuickBooks, and RingCentral.
Engagebay has a free version with limited features, but the pricing for paid plans starts at $11.99/month/account.
Zoho Desk is a cloud-based customer service solution that lets you manage customer support tickets to address customer needs. It has a CRM feature to assist your customer support team in delivering exceptional services and maintaining customer relationships. You can use Zoho Desk to automate workflows like sending alerts or adding tasks. You can also automate notifications ensuring that customers receive timely updates on the progress of their tickets.
Ensuring that you attend to customer concerns is one of the best ways to boost customer satisfaction, and Zoho Desk can help you build your customer support team. Your customer support team can use Zoho Desk to respond to customer concerns across multiple channels, including phone, email, chat, social media, and your eCommerce store. You can also use Zoho Desk to develop self-service options to help customers anytime, even if you don’t have a 24/7 customer support team. Zoho Desk also has an AI-powered assistant that automatically analyses tickets for proper routing.
Zoho Desk has a free plan with limited features for up to three agents, while the pricing for paid plans starts at $14/agent/month. They also offer a 15-day free trial for their paid plans.
Funnel is a data collection software for combining sales and advertising data to determine conversion and ROI rates. It lets you channel data to your preferred reporting tool to develop reports that your team can easily understand. Funnel stores data from up to two years back, ensuring you have historical data available for comparison and reporting purposes.
Funnel is the easiest eCommerce platform to use if you want to automatically collect and analyze marketing data from multiple sources. Funnel lets you collate data not just from your eCommerce website but from different social media accounts so you can analyze them to craft an effective email marketing campaign. You can use Funnel to segment data into useful categories like the number of products sold or the number of new customers. It has an automatic currency conversion to make it easier to understand revenue from your eCommerce website that services customers from different countries.
Funnel integrates with many data connectors, including Adobe Analytics, Facebook Ads, Google Analytics, Shopify, and others.
Funnel pricing starts at $399/month/account, and they offer a free trial upon request.
Bazaarvoice is a tool for growing your eCommerce business with several features, including one that lets you respond to customer queries about your products. It has a feature that you can use with your website builder to feature carousels and gallery pages that showcase your products. You can also integrate social media content from TikTok, Facebook, Twitter, or Pinterest influencers to boost interest in your products. Bazaarvoice also lets you launch sampling programs that allow customers to try new products and drive user-generated content.
Customer insights are great sources of ideas for improving your eCommerce business, and Bazaarvoice is an excellent eCommerce platform to use in collecting and managing customer reviews and ratings. By analyzing customer reviews, you can improve your eCommerce website to deliver a better user experience. You can also highlight selected customer reviews on your eCommerce website to inspire other customers toward a purchasing decision.
Bazaarvoice provides pricing information upon customer request.
StoryChief is software to help you plan content for your online store and your social media accounts to increase your leads. It has a built-in SEO assistant to ensure organic growth while giving your customers helpful content. StoryChief lets you plan your social media content, letting you create content in advance and automate their publishing.
You can also use StoryChief to organize all your photos and videos and crop and edit them to be ready for publishing. If you want to engage customers using interactive content, then StoryChief is the best software for you because it lets you craft a marketing campaign that encourages customer engagement. You can use StoryChief to analyze your content and gauge its impact on your audience. StoryChief also lets you view all your marketing content, so you know which ones require approval and which ones are ready for publishing.
StoryChief integrates with other marketing tools, including Slack, Trello, Mailchimp, Google Contacts, and Twitter.
StoryChief pricing starts at $100/month/account, and they offer a 14-day free trial.
Aircall is a cloud-based call center solution to help you with your sales and customer support needs. You can connect Aircall to your eCommerce platform to automatically display customer details when the phone rings, giving you a better idea of who you are talking to. It has advanced call routing features to ensure that customers get routed to the correct department to prevent customer frustration and hasten issue resolution.
This is the best software for you if your eCommerce platform relies on outbound calls to boost your sales because it can improve how your sales team functions. It eliminates time-consuming tasks like logging calls so your team can concentrate on generating sales or helping customers with their concerns. Aircall automatically assigns leads and eliminates manual dialing to help your team save time. The software also supports call monitoring so team leaders can provide assistance and feedback to help new agents improve.
Aircall pricing starts at $30/user/month, and they offer a 7-day free trial.
BigCommerce is an eCommerce solution with a coupons and discounts feature that lets you create promotions to help increase conversion. It supports multi-brand companies, so you can manage all your brands using one account across different channels. BigCommerce can help you reach more customers by letting you integrate with other marketplaces like eBay, Google Shopping, and Amazon.
BigCommerce is the best eCommerce platform if you are an enterprise brand that uses the Google Cloud Platform. It lets you take advantage of Google Cloud Platform’s features, including embedded Google Ads, Google Analytics, Google Assistant, Voice, and Pay. It has a content management system with built-in SEO to help you produce searchable and usable content for customers. BigCommerce also lets you take advantage of digital wallets like Amazon Pay, Apple Pay, and PayPal One Touch to make it easier for customers to pay for your products.
BigCommerce integrates with other eCommerce tools like WordPress, Uniform, Shogun Frontend, and Bloomreach.
BigCommerce pricing is available upon request.
If you are an online store owner and need a tool to manage your inventory effectively, Veeqo is an excellent option. It has an order management feature to manage orders and process returns across your online stores. You can use Veeqo to automate order workflows according to specific triggers like weight, value, or product type so you can save time and focus on other aspects of your business.
Veeqo is the best eCommerce platform for managing multiple stores because it allows you to unify and sync orders and inventory across different channels. You can use Veeqo’s inventory management feature to track and manage inventory in any warehouse letting you move supplies where needed. It has shipping software that enables you to print labels in bulk, ship orders, and track them using one program. Veeqo has a reporting feature to help you analyze sales figures and fulfillment reports.
Veeqo integrates with e commerce platform tools like Shopify, Magento Commerce, Royal Mail, Etsy, DHL, etc.
Veeqo pricing starts at $195/month/2 users, and they offer a 14-day free trial.
Insightly is a SaaS CRM with sales, project management, marketing, and eCommerce features so you can manage your business using one software. It has an automation feature to automate simple tasks like sending email alerts or updating records so you can focus on other aspects of your eCommerce business. Its project management feature lets you plan projects, assign tasks, and track milestones to ensure the timely delivery of projects.
Although gathering many sales leads is important, you might be wasting them if you don’t assign leads to the correct people, and Insightly’s lead routing feature can help you ensure that leads get directed to the right salespeople. Insightly routes leads in real-time so sales team members can follow up on leads while they are still hot. You can also use Insightly to send bulk emails as part of your marketing campaign to reach as many customers as possible.
Insightly’s marketing software pricing starts at $299/month/account.
Marketo is a marketing automation software to help you identify, engage, and improve customer experience to help you increase revenue. Marketo lets you use behavior tracking to engage the right customers. It also has a pipeline and conversion analysis feature to help you determine the effectiveness of your sales team in converting leads.
Launching marketing campaigns blindly can waste your resources, and Marketo’s impact analytics feature can help you gauge the effectiveness of campaigns to determine campaigns that increase your revenue. It lets you centralize your sales, marketing, and ads performance data, giving you complete visibility of your marketing efforts and results. Marketo lets you map out all the stages of your customers’ journeys to know which stages need improvement. It also lets you analyze different channels to know which ones customers find useful so you can focus your marketing efforts on channels that attract the most customers.
Marketo pricing is available upon request.
Supermetrics is a reporting and analytics tool to help you gather data and send them to your preferred reporting tool. It allows you to organize and filter data to analyze them easily. Supermetrics has an automation feature so you can schedule data transfers ensuring your team has access to updated information.
Supermetrics is one of the best eCommerce platforms if you want to automate reporting and analytics. It lets you collect data from a myriad of sources and combine all of them in a centralized database. Supermetrics can help an eCommerce store owner determine which channels or campaigns generate the most revenue. The software can help you save time by automating data transfers and saving you from manually copying and pasting them from one source to another.
Supermetrics provides pricing details upon request, and they offer a 14-day free trial.
Market Plan is an eCommerce marketing software to help you launch marketing campaigns quickly by improving collaboration among your team. You can use Market Plan to assign tasks, add comments, send files, and update pending deliverables to ensure projects run smoothly. Market Plan allows you to give special permissions to select team members to protect confidential details of your marketing strategy.
If you want to ensure that your marketing programs won’t encounter issues, then Market Plan is the best eCommerce software for you because it lets you run dynamic scenarios helping you anticipate problems before they can arise. You can use Market Plan to run projections to calculate ROI in advance. Market Plan lets you track live campaigns to optimize them on the spot.
Market Plan has a free version for one user, while the pricing of paid plans starts at $9/month/user.
ShipHero is the best eCommerce platform that gives you complete visibility over your operations. It gives you visibility of your orders and how they are getting packed to help you with quality control. ShipHero has a mobile app you can use to manage your business on the go.
ShipHero is the best eCommerce platform if you want to download new products to increase your market share because it lets you add new products to your inventory and catalog easily. It has a reporting feature to let you analyze the products you ship and their costs to gauge your profits and make adjustments if needed. ShipHero’s inventory management feature lets you check your current inventory levels to replenish fast-selling products and keep up with demands.
ShipHero integrates with many eCommerce tools like Etsy, Amazon, CartRover, Shopify, etc.
ShipHero pricing starts at $499/month/account
Hoopla is software to help you improve communication in your eCommerce company with the help of its digital signage feature. This cloud-based system lets you manage screen content easily to help you relay important information to employees and attract more customers. It also allows you to use popular messaging platforms like Slack to communicate with employees en masse. Hoopla can help you create a cohesive company culture by connecting employees through friendly activities and competitions.
Fostering friendly competition is one of the best ways to increase your revenues, and Hoopla can help you with its leaderboard feature. Its gamification feature can help drive performance and productivity. Hoopla has an informative dashboard to keep team members updated on their goals and progress. You can use the software to instantly recognize your top performers by sending newsflash alerts throughout your company.
Hoopla integrates with other productivity tools like Slack, Salesforce, Hubspot, Google Sheets, and Microsoft Teams.
Hoopla pricing is available upon request.
Adzooma is an eCommerce platform to set up and run your online marketing efforts on different channels, including your online store, mobile app, and social media accounts. It has playbooks and courses to help your marketing team members gain expert knowledge to devise effective marketing campaigns. Adzooma has a review management feature so customers can send reviews through emails or text messages and help you determine your marketing’s weak spots.
If you want to eliminate human error in assessing marketing activities, then Adzooma is the best choice for you because it uses machine learning to help you assess your marketing efforts. It lets you analyze your PPC performance and gives suggestions on how you can improve them.
Adzooma also makes content marketing easier by simplifying SEO to ensure that your company has maximum visibility. Adzooma integrates with Google Analytics to give you valuable insights into how users behave on your website.
Adzooma has a free plan with limited features, but the pricing for paid plans starts at $129/month/account.
Blueshift is software that lets you use customer data to create customer-centric marketing activities. You can use Blueshift to create personalized marketing content that appeals to customers. Blueshift lets you create a dynamic website that delivers a personalized experience to every customer.
Targeting the right customers can help increase the success rate of your marketing campaigns, and Blueshift can help you with its audience segmentation feature. Blueshift uses customer data like site activities and transaction history to sort customers into segments and determine customers who are most likely to purchase or who are churn risks. Blueshift’s customer segment data are available to all users, so your marketing team can use them to improve audience targeting when planning marketing activities. The software provides relevant information to live chat agents to help make chat sessions personalized.
Blueshift integrates with other marketing software like Adroll, DojoMojo, Facebook Messenger, Google Ads, Google Tag Manager, etc.
Blueshift provides customized pricing upon request.
Percolate is a marketing tool that gives you visibility and control over all aspects of your company’s marketing life cycle. It can help you create digital content to ensure customers have engaging digital experiences visiting your eCommerce site. Percolate can help you analyze your marketing activities to determine which ones are working so you can replicate them. You can also use Percolate to launch training programs, ensuring that your sales team is aware of the details of your new marketing campaign.
An effective marketing campaign is critical in promoting your products and attracting new customers, and Percolate is an excellent software if you want to launch effective marketing campaigns. Percolate acts as a central hub for planning, managing, and executing content marketing campaigns across multiple channels like your eCommerce site, mobile app, and social media account. This eCommerce software has templates and workflows you can use to decrease the time required to launch marketing campaigns and help you save time.
Percolate integrates with other eCommerce management tools like Adobe Experience Manager, Salesforce, BambooHR, Dropbox, Google Suite, and others.
Percolate provides pricing details and a free demo upon request.
The Best Ecommerce Management Software Summary
Free 14-day trial
|From $249/month||Visit Website|
21 Days Free Trial
|From $15/user/month||Visit Website|
|From $9/month||Visit Website|
|From $9/month/user for 15,000 contacts and 10,000 branded emails||Visit Website|
|From $20/agent/month for the standard plan||Visit Website|
14 day Free trial
|From $100/month/account||Visit Website|
7 days free trial
|From $30/user/month||Visit Website|
15 days free trial
|From $29.95/month||Visit Website|
14 days free trial
|From $195/month/2 users||Visit Website|
Free trial is available
|From $29/user/month||Visit Website|
|From $895/month||Visit Website|
14 days free tria
|From $9/month/user||Visit Website|
|From $499/month||Visit Website|
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Other Ecommerce Tools List
The list above included a lot of the essentials that many ecommerce operations need to run their business. In some cases, you’ll need additional tools in your toolkit. Here are a few other types of ecommerce tools that’ll come in handy:
Ecommerce Marketing Tools
- Marketing Software Tools
- Marketing Resource Management Software (MRM Tools)
- Marketing Planning Software
- Mobile Marketing Software
- Marketing Attribution Software
- Marketing Analytics Software
- Marketing Dashboard
- Influencer Marketing Software
- Professional Services Automation Software – PSA
- SalesForce Automation Software
- IT Service Management Software
- Payment Gateway & Processing Tools
- Ecommerce Website Builder
- Business Intelligence Software
- Data Visualization Tools
- Data Mining Tools
- Customer Database Software
- Ecommerce Fulfillment
- Omnichannel Inventory Management
- Warehouse Management Software
- Ecommerce CRM (ECRM Tools)
- Help Desk Software
- Remote Support Software
- Answering service software
- Customer Support Software
- Call Center Software & Technology
- Live Chat Software
- Contact center management
What Are The Different Types Of Ecommerce Tools?
Ecommerce managers use dozens of different types of ecommerce tools to carry out an online business endeavor, including sales platforms, e-cart services, inventory management, sales tracking, content marketing, marketing automation, and more.
I’ve listed the most commonly used tools above.
What Are Some Of The Most Popular Ecommerce Tools?
Popular ecommerce tools fall into different categories, depending on what you need. Here’s an example of a popular ecommerce tool setup: using Shopify as your ecommerce platform, Veeqo for inventory management, Active campaign to automate your marketing and run email campaigns, Storychief to manage your content creation, Freshsales for sales tracking, and Zohodesk for customer service. And yes—as you’re aware, it’s common to use at least this many tools for an ecommerce initiative. However, several of the bigger ecomm CRMs and platforms house multiple functionalities under one roof.
What Is Ecommerce Business?
An ecommerce business is any business primarily hosted, organized, and executed online. If a commercial transaction takes place over the internet, it is most likely connected to some sort of ecommerce business platform. Types of ecommerce businesses vary and may include retail/sales, music or entertainment, B2B services, and more.
What Do You Think About This Ecommerce Website Software?
Have you tried out any ecommerce tools listed above? What are your favorite online ecommerce business tools, and which ones can you live without? Let me know in the comments below!
Interested in headless e-commerce platforms? We’ve got a very detailed list of the 10 Best Headless Ecommerce Platforms In 2022 you should explore.
Looking for something more advanced? Here’s our list of the 10 Best Multi-Channel Ecommerce Software 2022.
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Also Worth Checking Out: How You Can Use Influencer Marketing To Boost Ecommerce Sales