10 Best Multi-Channel Ecommerce Software In 2023

BigCommerce is an all-in-one e-commerce platform that allows users to build their online store from scratch. It provides users with the tools they need to create a successful e-commerce presence. Businesses can easily customize their store with templates and themes, add payment options such as PayPal or credit cards, and manage inventory in real time.

BigCommerce offers users robust product management tools, allowing them to quickly and easily manage their inventory and pricing. Merchants can create variations of products, customize product descriptions, and set up pricing rules based on specific criteria like discounts when customers purchase in bulk. Users can easily list products on platforms like Amazon Marketplace and eBay without having to manually upload them.

BigCommerce comes with several marketing tools that help users grow their businesses. The platform offers integrated email marketing tools such as abandoned cart notifications and customer segmentation. They can also use BigCommerce’s built-in analytics suite to track key performance metrics such as sales figures, traffic sources, and conversion rates. Additionally, the platform integrates with popular third-party marketing solutions like AdWords and Facebook Ads so that companies can efficiently manage campaigns across multiple channels from one central location. 

BigCommerce makes it easy for customers to pay for their purchases by offering integrated payment processing solutions such as PayPal and Stripe. This allows customers to pay using their preferred payment method without having to leave their site or enter any sensitive data over an insecure connection. Furthermore, BigCommerce supports over 25 currencies so that customers around the world can shop in their local currency—making shopping more convenient for them while also helping businesses increase sales globally.  

Features include customizable templates, built-in SEO, marketing tools, shipping & fulfillment, inventory management, reporting features, mobile-friendly design, responsive checkout, multiple payment gateway options, extensive third-party integrations, and 24/7 customer support.

Integrations include LiveChat, ShipStation, Georgias, Mailchimp, Quickbooks Online, Yotpo Product Reviews, Justuno, Brightpearl, Acumatica, ActiveCampaign, Hubspot, Klavyio, Shopgate, Printify, and dozens of other apps.

Shopify Plus helps bring point of sale and ecommerce under one umbrella, making it an omnichannel retailer. The tool helps bring click-and-collect customers to your store with features for in-store and curbside pickups. Vice versa, it can remind customers of their in-store favorites with email carts, thus giving an unprecedented online shopping experience. (Yes, just like that, magic!) When a product is not available, the tool can still enable a sale by offering the option of buying in-store and shipping to the customer at a later date.

Also, no matter where customers buy from, they can return or exchange in the retail store. The tool also lets users track inventory, export/import inventory through CSV files, adjust inventory, and other important inventory management tasks. Its headless feature enables flexibility by making your business available via mobile devices and voice-powered technology.

The SaaS is known in the industry for its stability and comes with a streamlined content management system. The analytics can track store visits, conversions, average order value, and more. The product integrates with Apple Business Chat, Google Sheets, Oberlo, Airtable, Slack, and marketplaces like Amazon and eBay.

Support is available through chat and email. There is an extensive knowledge base available to cover the basic queries.

Shopify costs from $29/month when paying monthly, with 2.9% + $0.30/transaction. Shopify offers a 3-day free trial from their website. If you shop around, you can find affiliates who offer 14-day free trials.

A regular in our best ecommerce platform series, you can use Wix to sell on multiple channels like Facebook, Instagram, eBay, and so on. Your inventory will be synced automatically across all these channels so you can hit the ground running.

Users can also sell on other marketplaces like Amazon, Google Shopping, and third-party apps like AdScale and InkFrog. Wix allows you to create multilingual sites so you can cover the entire global market.

The website builder comes with 500 beautiful templates to create a modern site that converts. The artificial design intelligence tool drives on insightful questions to automate the site design process.

Wix integrates seamlessly with QuickBooks, Mailchimp, and other top ecommerce apps.

The main form of support is via the Help Center feature. Wix’s ecommerce and business plans start at $23 per month.

Channable helps with feed management by optimizing the feed to accommodate the biggest ecommerce channels. Channable helps you implement over 2500 price comparison websites, marketplaces, and affiliate programs, and generate ads for Microsoft Advertising and Google Ads.

The tool is great for managing product feeds, automating PPC campaigns, and fully integrating with marketplaces. The product creates and manages qualitative feeds on more than 2500 different price comparison websites, marketplaces, and existing affiliate networks.

Channable helps you rapidly create product categories, as well as apply powerful rules to filter and modify products. Its integrated API connections enable you to push product listings to all the mainstream marketplaces with automatic order syncing.

Support is available via email and chat. The pricing starts with the Starter pack that comes for $39 per month.

eSwap is a multi-channel retail ecommerce software that combines features for order management, inventory management, accounting, and shipping features in one platform. In terms of inventory management, it supports linking to your listings from your store.

This helps in keeping stock levels correct in real-time. You can also import products in bulk via a CSV file and update them in bulk. The tool supports selling on different marketplaces, shops, and POS systems at the same time, but manages your business from a single platform.

It integrates with top third-party logistic apps like DHL, Royal Mail, UPS, and more. In terms of analytics, you can run detailed reports with filters for different sales channels. Its warehouse management system allows users to transfer stocks between different warehouses easily. Support is available via phone, email, and live chat.

There is also extensive documentation to keep the customer engaged.

Pricing starts from $79 per month with a free forever version.

LS Retail is a unified retail management system offering state-of-the-art POS, financials (Microsoft ERP), store operations, inventory, supply chain management, and ecommerce under one roof. The POS terminals support both keyboard and touch screen products, and they are easy to set up. You can use it to track sales, stock level, and productivity in real-time across all your multiple sales channels.

So, be it physical locations, ecommerce platforms, or mobile apps, you can see and monitor synced data across all channels. It can be deployed as a vertical software for Business Central/Microsoft Dynamics NAV, making the solution more competent and sought after.

The UI/UX is user-friendly, and applications are easy to implement. In terms of customization, it has widespread configuration facilities, with the ability to hide features for some users, making the app deploy truly as your own. It also has features for configuring pricing, offers, and promotions fairly easily.

LS Retail integrates with apps like Woocommerce, Shopify, and more.

Support is available via email and has been reported to be a little slow. Pricing is available upon request.

SeCommerce is a leading SaaS solution fpr managing multiple ecommerce websites and POS storefronts. Their intelligent platform gives users the ability to manage multiple storefronts without compromising on customization. It enables ecommerce managers to rapidly scale their ecommerce businesses and customize each store accordingly. The tool can manage multiple inventory locations with real-time inventory tracking. It helps you track transfers between stores and purchase orders from vendors, and offers real-time inventory syncing with all your websites and every POS location.

Users can upload products to multiple marketplaces including Amazon, eBay, and others. The tool allows users to automatically sync inventory changes and incoming orders with your order fulfillment mechanism. It also accounts for receiving and storing inventory in different physical locations. In terms of customization, users can completely customize the look and feel of the storefront according to their design aesthetics.

You can access a full-featured and highly customizable shopping cart that accepts payments through PayPal, credit card, or even direct deposit. You can add custom messages, enable or disable the postal code requirement, get shipping cost estimation, and more. For reporting and analytics, the platform does a good job of summarizing the performance of 10s of storefronts in a single place. It gives insights on net sales, gift card usage, COGS, and more.

Support is available via call and email but is limited as higher support is an add-on feature. Also, the lack of documentation can make things a bit difficult to figure out at first.

The basic core plan of SeCommerce starts at $299 per month with multiple add-ons for training and support.

Fulfil.io is an ERP that lets you sell globally with support for multi-currency and easy return management. For wholesalers, it simplifies purchasing with customer price lists and a dedicated wholesale portal. For manufacturers, there are tools for raw material and production tracking, enabling you to monitor manufacturing costs. You can implement workflow automation using Fulfil.io’s open API.

In terms of inventory management, it has inventory tracking support for Shopify’s multiple store location features. It also provides automated accounting and inventory tracking on Magento. In terms of integrations, it works with ecommerce apps like Shopify, Shopify Plus, Spree, and BigCommerce.

In terms of Marketplaces, it works with Amazon, Etsy, eBay, and Walmart Marketplace, among others. It supports payment gateways like PayPal, Stripe, and other commonly used apps.

Support is available via email and chat. There is also extensive documentation available to cover nuanced queries.

Pricing is available upon request.

CORESense Connect is an all-in-one point of sale, ecommerce, and retail business solution. It has tools for point of sale, store operations, inventory management, and more. It also provides an inventory database with a real-time view of your business. It has a simple, easy-to-use interface that speeds up customer checkouts.

Tasks like entering product SKUs or searching for product info via barcode, direct processing of credit cards within seconds, and more are simple to carry out. It lets you manage cross-channel promotions, fulfillment, and returns, as well as in-store pickup of online purchases.

It also enables dropshipping for out-of-stock items and transactions that require multiple forms of payment. It works out of the box with industry heavyweights like Magento, Amazon Seller Central, QuickBooks, and other ecommerce apps.

Support is available via phone and email. Pricing is available upon request.

Web.com is an all-in-one website builder that targets small business owners and startups. Its biggest selling point is that it works quite well at helping users build their DIY website or eCommerce store, with no feature bloat.

One of Web.com’s biggest advantages is how easy it is to use, even for non-technical or novice users. It utilizes a row-based drag-and-drop function in its robust website editor, which means you can easily add and rearrange elements within a template to customize the page you’re designing. Web.com’s website and online store builder don’t have many advanced features, but they do cover all the essentials such as eCommerce reporting, secure payment options, and purchase order management, as well as bulk editing and advanced SEO tools for multi-channel eCommerce.

Web.com’s low starting price is a huge benefit as well, especially for small business owners and startups. If you're looking to build just a website, you can take advantage of their $1.95 special first-month offer, with a monthly price of $4.95/month after that. If you're looking to build an eCommerce website, their eCommerce Essentials plan starts at $13.95/month.