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There are seemingly countless enterprise ecommerce platforms available, so figuring out which is best for you is tough. You want to handle high volumes of transactions, extensive product catalogs, and global customer bases—but now need to figure out which tool is the best fit. I've got you! In this post, I make things simple, leveraging my experience managing big, international online commerce operations, and using dozens of different ecommerce tools to bring you this shortlist of the best enterprise ecommerce platforms overall.

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We’ve been testing and reviewing ecommerce software since 2018. As ecommerce managers ourselves, we know how critical, and difficult it is to make the right decision when selecting software.

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The Best Enterprise Ecommerce Platforms Comparison Chart

Find all the tools we just covered in the overviews in a convenient table with summarized information.

Tools Price
Shopify From $29/month (billed annually)
BigCommerce From $29/month (billed annually)
Adobe Commerce Pricing available upon request.
Spryker Pricing upon request
NetSuite SuiteCommerce $999/month + $99/month/user
VTEX Pricing upon request
Paragon Commerce $2650/month
Ultra Commerce Pricing upon request
Mirakl Pricing upon request
WCFM Marketplace $49/year
Preview Image - <h2 class="c-block__title b-summary-table__title c-listicle__title h3" > Compare Software Specs Side by Side</h2>

Compare Software Specs Side by Side

Use our comparison chart to review and evaluate software specs side-by-side.

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How to Choose Enterprise Ecommerce Platforms

With so many different enterprise ecommerce platforms available, it can be challenging to make decisions on what enterprise ecommerce platform is going to be the best fit for your needs. As you're shortlisting, trialing, and selecting enterprise ecommerce platforms, consider the following:

  • What problem are you trying to solve - Start by identifying the enterprise ecommerce feature gap you're trying to fill to clarify the features and functionality the enterprise ecommerce platform needs to provide.
  • Who will need to use it - To evaluate cost and requirements, consider who'll be using the software and how many licenses you'll need. You'll need to evaluate if it'll just be the ecommerce team, or the whole organization that will require access. When that's clear, it's worth considering if you're prioritizing ease of use for all, or speed for your ecommerce software power users.
  • What other tools it needs to work with - Clarify what tools you're replacing, what tools are staying, and the tools you'll need to integrate with, such as accounting, CRM or HR software. You'll need to decide if the tools will need to integrate together, or alternatively, if you can replace multiple tools with one consolidated enterprise ecommerce platform.
  • What outcomes are important - Consider the result that the software needs to deliver to be considered a success. Consider what capability you want to gain, or what you want to improve, and how you will be measuring success. For example, an outcome could be the ability to get greater visibility into performance. You could compare enterprise ecommerce platform features until you’re blue in the face but if you aren’t thinking about the outcomes you want to drive, you could be wasting a lot of valuable time.
  • How it would work within your organization - Consider the software selection alongside your workflows and delivery methodology. Evaluate what's working well, and the areas that are causing issues that need to be addressed. Remember every business is different — don’t assume that because a tool is popular that it'll work in your organization.

Best Enterprise Ecommerce Platforms

Here’s a brief description of each enterprise ecommerce solution to showcase each tool’s best use case and standout features.

Best for a range of integrations

  • 3 days free trial
  • From $29/month (billed annually)
Visit Website
Rating: 4.4/5

The Shopify Plus platform takes all the functionality from the basic Shopify plan and converts it for larger businesses to use in the enterprise environment. If your company manages multiple stores, you can use the platform to manage up to 10 websites simultaneously. After setting up your business, you’ll never have to worry about sales difficulties because the Shopify Plus platform processes around 10,000 transactions every minute.

Why I Picked Shopify Plus: Shopify Plus is a fully accommodated ecommerce platform, which means you don’t have to do any web development or coding to get started. You can also get help from a devoted account manager to ensure your launch is a success and even help you build it. Shopify Plus also provides outstanding security, reliable store uptime statistics, mobile optimization built-in to your store, and a checkout process that you can customize.

Benefiting from its widespread recognition, Shopify stands out for its unparalleled native integrations with various platforms and apps. With Shopify, users can effortlessly manage sales, order fulfillment, and product delivery through a centralized interface. What sets Shopify apart is its extensive range of native and external integrations, allowing users to enhance the platform's functionality in virtually any way imaginable. Whether it's adding a conversational AI chatbot, troubleshooting dropped sales by recording live shopper sessions, or implementing loyalty rewards and VIP programs, Shopify provides seamless integration options. The best part is that most integrations are user-friendly, requiring just a few clicks to set up.

Shopify Plus Standout Features & Integrations

Features worth highlighting include the ability to customize the orders dashboard to display the metrics that are most important to you. This includes drill-down analytics that provide insights into specific products, product groups, or shopping channels. Shopify's 3PL (third-party logistics) feature enables seamless scalability, making it easier to handle increased order volumes. Additionally, the Flow workflow tool simplifies the automation of repetitive tasks and bulk actions, streamlining your operations. With Shopify, you have the capability to efficiently move, monitor, and manage inventory, while the mobile app allows for convenient scanning and item counting. Shipping and fulfillment become more manageable with self-serve returns, easy refunds, and discounted return labels, enhancing the overall customer experience.

Integrations include Facebook, Instagram, Google, Tumblr, Pinterest, Google Analytics, Walmart, Skubana, EzySlips, Shipping & Returns, Xero Kissmetrics, Wish Marketplace, Newegg Marketplace, Tophatter, Heyday, PageFly, and hundreds more.

Pros and cons


  • Multiple customizable templates + themes
  • Strong inventory management
  • User-friendly platform


  • Monthly fee + transaction fees can add up
  • Some plugins cost extra

Best for built-in marketing & SEO tools

  • 15-day free trial
  • From $29/month (billed annually)
Visit Website
Rating: 4.2/5

BigCommerce is an excellent enterprise ecommerce platform for a well-established business looking to scale quickly. The platform is incredibly scalable and customizable, while also being very secure. With BigCommerce, you can expand your store by selling your products through multiple channels, including major e-marketplaces and social media.

Why I Picked BigCommerce: BigCommerce provides robust product marketing tools, allowing businesses to create compelling product pages with detailed descriptions, high-resolution images, and customer reviews. The platform also supports product variants, options, and bundles, enabling businesses to showcase their products in various configurations.

BigCommerce also offers built-in SEO features, including customizable URLs, meta tags, and page titles, allowing businesses to optimize their product pages for search engines. The platform also generates sitemaps automatically, making it easier for search engines to crawl and index the website. BigCommerce also supports integration with popular SEO tools and provides advanced analytics to monitor website performance and SEO metrics.

BigCommerce Standout Features & Integrations

Features worth highlighting include its flexible and scalable architecture, allowing businesses to handle high volumes of traffic, transactions, and product catalogs without compromising performance. BigCommerce provides advanced customization options, empowering businesses to create unique and branded online stores tailored to their specific needs. The platform also offers built-in multi-channel selling capabilities, enabling businesses to seamlessly sell across various channels, including marketplaces like Amazon and eBay. Additionally, BigCommerce provides comprehensive enterprise-level security features, ensuring the protection of customer data and maintaining PCI compliance.

Integrations include 100 of third-party systems, like LiveChat, ShipStation, Georgias, Mailchimp, Quickbooks Online, Yotpo Product Reviews, Justuno, Brightpearl, Acumatica, ActiveCampaign, Hubspot, Klavyio, Shopgate, and Printify.

Pros and cons


  • SEO-friendly
  • Robust feature set
  • Multi-channel selling


  • Slow customer service
  • Learning curve

Best for data-driven companies

  • Free demo
  • Pricing available upon request.
Visit Website
Rating: 4/5

Adobe Commerce (was Magento) uses the open-source Magento system, which means you can perform in-depth customization to meet your requirements. If you have your own software development team or are considering outsourcing, the platform gives you access to its source code for extra customization. These features make the platform stable, secure, and adaptable for your store. You can also use it to manage brick-and-mortar stores as well as online.

Why I Picked Adobe Commerce: Adobe Commerce is the platform of choice for powerful analytics and reporting capabilities. The platform provides built-in tools for data analysis and visualization, empowering businesses to extract valuable insights on customer behavior, sales trends, and revenue performance. With an intuitive report builder and automated data replication technology, businesses can consolidate their product and sales data from various channels into a unified platform effortlessly.

Adobe Commerce also offers extensive customization options, allowing businesses to tailor the platform to their specific requirements and seamlessly integrate with other data systems. With its emphasis on data-driven decision-making and adaptability, Adobe Commerce is an excellent choice for online businesses in need of a scalable and sophisticated ecommerce solution.

Adobe Commerce Standout Features & Integrations

Features worth checking out include is its capability to handle multi-brand companies with diverse product catalogs, even when catering to vastly different audiences such as B2B and B2C. This flexibility allows businesses to efficiently manage and showcase their offerings to various target markets. Another standout feature is the built-in PWA Studio, which empowers users to create and launch progressive web apps for their online stores. With PWA Studio, businesses are guided through the process of building selling apps that prioritize performance optimization and responsive design. Whether it's for desktop, tablet, or smartphone, PWA Studio ensures that your apps deliver an exceptional user experience across different devices.

Integrations include over 3,700 paid and free options, like EasyShip, eDesk, Facebook Business, Google Shopping, LiveHelp, Stripe, Mailchimp, Quickbooks, SendCloud, and Stripe.

Pros and cons


  • Stable and secure platform
  • Robust business intelligence suite
  • Easily connect to other Adobe tools


  • High learning curve
  • Customization is complex

Best headless ecommerce platform

  • Free demo available
  • Pricing upon request

Spryker has a variety of solutions for multiple business models, such as B2B, B2C, Enterprise Marketplace, and direct-to-customer. It offers various features for various industry verticals, including consumer goods, healthcare, and retail. These features include data importing, discount management, split delivery, and GDPR compliance.

Why I Picked Spryker: Spryker is an ecommerce platform that excels in the realm of headless commerce, offering several advantages for businesses looking to adopt this approach. One key strength of Spryker is its modular architecture, which enables headless commerce by separating the frontend presentation layer from the backend commerce engine. This decoupling allows businesses to deliver content and commerce experiences across various channels and touchpoints, including websites, mobile apps, IoT devices, voice assistants, and more. Spryker's API-based architecture provides flexibility and agility, empowering developers to create customized frontend experiences and integrate with third-party services easily. 

Spryker’s PaaS solution allows you to run and manage your business without building, scaling and maintaining its infrastructure. Its reporting and analytics allow stakeholders to get an insight into your store’s products, customer emails, prices, and revenues. The platform also includes white-labeling capabilities, which let you design custom online stores to keep everything on brand.

Spryker Standout Features & Integrations

Features worth mentioning include is its modular architecture, which allows businesses to build highly customized and scalable ecommerce solutions. Spryker's modular approach enables flexibility in choosing and integrating specific commerce modules, such as product management, order processing, and pricing. This enables businesses to tailor their ecommerce platform precisely to their needs and adapt it as their requirements evolve. Additionally, Spryker provides a strong focus on business-to-business (B2B) commerce, offering specialized functionalities like company account management, custom pricing, and complex product configurations.

Integrations included PayPal, LiveChat, Trustpilot, and Dynamic Yield.

Pros and cons


  • Developer-friendly
  • B2B focus
  • Modular architecture


  • Lean support and documentation
  • Learning curve

Best all-in-one enterprise ecommerce platform

  • Free demo
  • $999/month + $99/month/user

NetSuite SuiteCommerce has features to support global organizations, including support for multiple currencies, languages, and brands. You can manage B2B and B2B sales from the same platform to help you efficiently operate consumer and business verticals. It also monitors inventory levels, minimizes carrying expenses, and helps you deliver orders on time to ensure everything runs smoothly.

Why I Picked NetSuite SuiteCommerce: NetSuite SuiteCommerce handles everything from B2C and B2B ecommerce, point of sale, order management, inventory management, CRM, and data connectors. This all-in-one approach to an enterprise ecommerce platform is great for those who don't want to jump between disparate systems or fiddle with complicated integrations. 

NetSuite SuiteCommerce unifies physical and digital stores in a single location so your business can provide an omnichannel shopping experience to your customers. The platform helps you sync your front-end website with your back-office price data and inventory to improve your inventory management. This provides up-to-date product availability information to your customers.

NetSuite SuiteCommerce Standout Features & Integrations

Features worth highlighting include its seamless integration with NetSuite's robust ERP system, providing businesses with a unified platform for managing both ecommerce and back-office operations. This integration enables real-time data synchronization, streamlined order management, inventory control, and financial reporting. Additionally, SuiteCommerce offers extensive customization capabilities, allowing businesses to create personalized shopping experiences, implement advanced pricing and promotions, and design responsive, mobile-friendly storefronts. Its scalability and multi-site management capabilities make it well-suited for complex enterprise-level ecommerce operations. 

Integrations include LiveChat, ShipStation, Georgias, Mailchimp, Quickbooks Online, Yotpo Product Reviews, Justuno, Brightpearl, Acumatica, ActiveCampaign, Hubspot, Klavyio, Shopgate, Printify, and dozens of other apps.

Pros and cons


  • Highly scalable
  • Multi-channel capabilities
  • Unified, all-in-one platform


  • Lean support and documentation
  • Complexity of implementation

Best for B2B ecommerce

  • Free demo available
  • Pricing upon request

VTEX is an enterprise digital ecommerce platform used by companies like Nestle, Coca-Cola, Walmart, and Vans. They are a complete commerce, marketplace, and OMS solution. VTEX lets you sell and fulfill from anywhere and even gives you access to a dedicated team of commerce experts who can answer any questions along the way. 

Why I Picked VTEX: VTEX ecommerce is well-suited for B2B selling due to its unique features that cater specifically to the needs of B2B businesses. One key aspect is its robust B2B functionality, including features such as personalized pricing, complex product catalogs, and customer-specific catalogs. This allows B2B sellers to create tailored experiences for their clients, offering customized pricing based on negotiated agreements, tiered pricing structures, and volume discounts.

VTEX ecommerce also supports advanced order management capabilities, including bulk ordering, reordering, and advanced quoting systems. These features enable B2B sellers to efficiently handle the complex requirements of B2B transactions and provide a seamless purchasing experience for their business customers. 

VTEX Standout Features & Integrations

Features worth shouting out include its marketplace functionality, which allows businesses to create and manage their own multi-vendor marketplace. This enables enterprises to expand their product offerings by onboarding third-party sellers, increasing their product assortment and attracting a wider customer base. Another standout feature is VTEX's native headless commerce architecture, which provides flexibility and scalability for businesses. With headless commerce, enterprises can decouple the front-end and back-end, enabling seamless integration with various touchpoints and ensuring a consistent customer experience across multiple channels.

Integrations include Google Tag Manager, Facebook, Looker (was: Google Search Console), WhatsApp, WordPress, TikTok, ActiveCampaign, Klaviyo, Yotpo, Verified Reviews, GetResponse, Hotjar, Zendesk Chat, Pushnews, and dozens of other options for customer support, marketplaces and channels, finances and taxes, logistics, security, and development/design. 

Pros and cons


  • Strong B2B focus
  • Scalability and flexibility
  • Marketplace builder system


  • Higher cost compared to competitors
  • Complex initial setup

Best platform for affiliate-driven commerce

  • Free demo
  • $2650/month

Paragon Commerce is a platform for companies that work with distributors, direct sellers, and ambassadors. The platform gives your sellers everything they need to manage customers and orders, track earnings and progress, and grow your sales. You can create personalized seller URLs with unique social sharing and high conversion features. Paragon also makes it possible to create individual catalogs for your sellers with special pricing and exclusive discounts to help them increase sales.

Why I Picked Paragon: Paragon is well-suited for affiliate-based selling due to its unique set of features that cater specifically to this business model. One key aspect is its robust affiliate management system, which allows businesses to easily onboard and manage affiliates. It provides features such as affiliate tracking, commission management, and reporting, enabling businesses to accurately track and compensate their affiliates based on their performance.

Paragon ecommerce provides seamless integration with popular affiliate networks and tools, simplifying the process of connecting with affiliates and automating tracking and reporting. Paragon makes it easy for you to create new starter kits for consultants who sign up to sell your products. This helps them get started immediately. Paragon also offers flexible commission structures, allowing businesses to set different commission rates for different affiliates or products. This feature empowers businesses to incentivize affiliates and drive higher sales.

Paragon Standout Features & Integrations

Features worth noting inculde advanced capabilities for managing coupons and discounts, allowing businesses to create dynamic and personalized promotions. With features like coupon code generation, expiration dates, usage limits, and targeted discounts, businesses can tailor their offers to specific customer segments or affiliates, fostering customer loyalty and boosting conversion rates. Paragon also offers comprehensive analytics and reporting tools that provide in-depth insights into sales, affiliate performance, and customer behavior. 

Integrations include, ShipStation, and Braintree. It also offers an API to help you connect to other applications.

Pros and cons


  • Built-in coupon and membership systems
  • Robust integrations
  • Advanced affiliate management


  • Limited customization options
  • Learning curve

Best for Agile, headless ecommerce

  • Free demo available
  • Pricing upon request

Ultra Commerce can help reduce the time it takes to launch or relaunch your store down to a couple of weeks. The platform provides you with highly customizable frameworks that are simple to implement and scale as you grow. Ultra Commerce helps you implement all the features your online store needs, such as providing product search and shipping capabilities.

Why I Picked Ultra Commerce: Ultra Commerce is well-suited for Agile, headless ecommerce due to its key features that cater specifically to the needs of such businesses. One aspect that makes it stand out is its agile development framework, which enables businesses to rapidly build, deploy, and iterate on their ecommerce solutions. This allows for quick adaptation to market demands and efficient implementation of new features and functionalities.

Ultra Commerce also provides robust headless commerce capabilities, allowing businesses to decouple the front-end and back-end systems. This flexibility enables seamless integration with various touchpoints and technologies, empowering businesses to deliver consistent and engaging customer experiences across multiple channels. The headless approach also facilitates faster time-to-market for new digital initiatives and allows for easier scalability and customization. 

Ultra Commerce Standout Features & Integrations

Features worth highlighting include is its modular architecture, which allows businesses to leverage pre-built modules and extensions for rapid implementation of ecommerce functionalities. This modular approach enables quick customization and scalability, empowering businesses to adapt and grow according to their unique needs. Ultra Commerce provides robust support for headless commerce, enabling seamless integration with front-end technologies and touchpoints. This flexibility allows businesses to deliver consistent and personalized customer experiences across various channels, resulting in increased customer satisfaction and engagement.

Integrations include, Contentful, Strapi, and WordPress. You can build your own connectors with the Ultra Commerce API or their Javascript SDK.

Pros and cons


  • Developer-friendly API & SDK
  • Headless commerce capabilities
  • Modular architecture


  • Learning curve
  • Limited native integrations

Best enterprise platform for dropshipping

  • Demo available
  • Pricing upon request

Mirakl’s platform helps B2B businesses create an online marketplace with products and services from third-party sellers and providers. Using this platform, you can create your store with your own products and connect with other businesses to sell their products. Mirakl can take care of all your back-end tasks, such as managing orders and processing payments, so you can focus on selling.

Why I Picked Mirakl: Mirakl is well-suited for dropshipping due to its key features designed to support this business model. One aspect that makes Mirakl stand out is its marketplace platform, which enables businesses to easily connect and collaborate with third-party sellers and suppliers. This allows dropshipping retailers to expand their product offerings without holding inventory, as they can leverage the inventory and fulfillment capabilities of these sellers.

Mirakl provides robust functionality for managing product listings, inventory, pricing, and order fulfillment, making it seamless for dropshipping businesses to coordinate with their suppliers. Additionally, Mirakl offers advanced automation tools and integration options, streamlining the process of managing and monitoring multiple supplier relationships. This enables dropshippers to efficiently scale their operations and focus on delivering exceptional customer experiences.

Mirakl Standout Features & Integrations

Features worth noting include comprehensive analytics and reporting capabilities specifically designed for marketplaces. The platform provides detailed insights into key metrics such as seller performance, product performance, revenue, and customer behavior. Plus, Mirakl offers extensive customization options, allowing businesses to tailor their marketplace to their specific needs and branding. The platform offers flexible design and layout options, enabling businesses to create a unique and personalized user interface for their marketplace.

Integrations include ShipStation, Salesforce, and PayPal Hyperwallet.

Pros and cons


  • Specialized for dropshipping
  • Scalability and flexibility
  • Extensive marketplace functionality


  • Integration complexity
  • Time-consuming setup and configuration

Best ecommerce marketplace builder

  • Free plan available
  • $49/year

WCFM Marketplace is a front end multi-vendor marketplace plugin on WordPress. WCFM Marketplace is designed to transform your basic WooCommerce store into a ecommerce marketplace where other businesses or individual users can upload and sell products from your site.

Why I Picked WCFM Marketplace: WCFM Marketplace offers robust vendor management capabilities, allowing marketplace owners to onboard and manage multiple vendors efficiently. Vendors can create their own profiles, manage their product listings, handle orders and shipping, and communicate with customers. This multi-vendor functionality enables the marketplace to offer a diverse range of products and services from various sellers, enhancing the overall shopping experience for customers.

WCFM Marketplace also includes features for managing commissions and payouts, ensuring fair and transparent revenue sharing between the marketplace owner and vendors. It provides flexible commission structures, allowing owners to set commission rates based on specific criteria or product categories.

WCFM Marketplace Standout Features & Integrations

Features worth calling out include a built-in booking and appointment management feature. This functionality is particularly useful for marketplaces that deal with services or rentals. Vendors can create bookable services or products with customizable time slots, availability, and pricing. Customers can easily schedule appointments or book services directly through the marketplace platform, simplifying the process and enhancing the user experience. This unique feature allows enterprises to expand their offerings beyond traditional product sales and tap into the growing market for service-based marketplaces.

Integrations include 40+ top WooCommerce-based plugins for solutions around product information management (PIM), shipping services, bookings, auctions, vouchers, and SKU generation. WooCommerce offers additional integations, which you can relay on as well.

Pros and cons


  • Unique marketplace-centric system
  • Extensive customization options
  • Robust multi-vendor functionality


  • Additional plugin dependencies
  • WooCommerce dependant

Other Options

Here are a few more that didn’t make the top list but are worth your consideration if you would like to expand your research.

  1. ShipEngine

    Best for global commerce shipping API

  2. CS-Cart Multi-Vendor

    Best for service providers

  3. Yo!Kart

    Best for multilingual and multinational stores

  4. Dokan

    Best WordPress multi-vendor plugin

  5. Uppler

    Best e-procurement platform

  6. Nautical Commerce

    Best for multi-industry sellers

  7. Movista

    Best cloud-based field management platform

  8. Oracle Commerce Cloud

    Best for AI-driven personalization.

  9. Sellacious

    Best scalable and open-source marketplace

  10. Web-Cart

    Best multi-vendor shopping cart module

  11. Aleran Connected Commerce

    Best for wholesalers and manufacturers

  12. Pepperi

    Best for mobile order taking

  13. Square Online

    Best point-of-sales system

  14. Salesforce Commerce Cloud

    Best for fast-paced sales teams

  15. Skynamo

    Best field sales CRM

  16. Wix eCommerce

    Best for ease of use

  17. Squarespace Enterprise

    Best for professionally designed site templates

  18. Fast Commerce

    Best free shopping cart solution

If you still haven't found what you're looking for here, check out these related ecommerce tools that we've tested and evaluated.

Selection Criteria for Enterprise Ecommerce Platforms

Selecting the right enterprise ecommerce platform involves a careful evaluation of what they have to offer. Through extensive personal trials and research, I've developed criteria to guide software buyers towards making an informed decision.

Core Functionality: 25% of total weighting score

  • Seamless integration with existing business systems (ERP, CRM)
  • Robust inventory management capabilities
  • Advanced security features for data protection and fraud prevention
  • Scalable infrastructure to support business growth and traffic spikes
  • Comprehensive analytics and reporting tools

Additional Standout Features: 25% of total weighting score

  • Look for platforms that innovate beyond the basics, like AI-driven personalization or blockchain for supply chain transparency. For instance, platforms leveraging AR for virtual try-ons exemplify pushing the envelope.
  • Assess platforms for unique marketing and sales tools, such as integrated social media selling or advanced SEO optimization features.
  • Evaluate the extent of customization available, especially for user experience and checkout processes, to cater to specific business needs.
  • Examine the ecosystem for third-party apps and extensions that add valuable functionalities not inherently part of the platform.
  • Investigate how platforms facilitate global commerce, including multi-currency support and international logistics integration.

Usability: 10% of total weighting score

  • Prioritize intuitive dashboards that simplify complex data analysis.
  • Assess the platform's interface for straightforward navigation and product management.
  • Consider the learning curve required to effectively utilize all features offered by the platform.

Onboarding: 10% of total weighting score

  • Value platforms offering comprehensive training resources, such as video tutorials and interactive product tours.
  • Look for platforms that provide a streamlined setup process, ensuring quick migration and realization of value.
  • Evaluate the availability of personalized support during the onboarding phase, including consultation sessions or dedicated account management.

Customer Support: 10% of total weighting score

  • Measure responsiveness and expertise of customer support through various channels (live chat, email, phone).
  • Consider the breadth of support resources, including knowledge bases and community forums.
  • Assess the provision of 24/7 support, crucial for businesses operating across different time zones.

Value For Money: 10% of total weighting score

  • Analyze pricing structures in relation to the features and scalability offered.
  • Consider the total cost of ownership, including any additional fees for plugins, integrations, or transaction charges.
  • Evaluate pricing flexibility, such as the availability of custom plans tailored to specific business needs.

Customer Reviews: 10% of total weighting score

  • Scrutinize feedback focusing on reliability, performance under load, and user satisfaction with support services.
  • Pay attention to comments on the platform's ability to adapt to business growth and its impact on sales and operations.
  • Look for recurring themes in reviews that highlight strengths or areas for improvement, providing insight into real-world use.

In essence, choosing an enterprise ecommerce platform demands a thorough evaluation of how well it aligns with a business's operational complexity, scalability needs, and the unique challenges faced in managing large-scale online sales. Through methodical research and analysis based on the above criteria, businesses can identify a solution that not only meets but exceeds their ecommerce aspirations.

Here are some trends I’ve noticed for enterprise ecommerce technology, plus what they might mean for the future of the marketing industry. I sourced countless product updates, press releases, and release logs to tease out the most important insights.

  1. Integration of AI and Machine Learning for Personalized Experiences: Platforms are increasingly leveraging AI to offer personalized shopping experiences, predictive analytics for inventory management, and automated customer service through chatbots. This trend addresses the need for businesses to stand out in a crowded market by providing tailored experiences to their customers.
  2. Headless Commerce Architectures: The adoption of headless commerce allows businesses to decouple the frontend presentation layer from the backend ecommerce functionality. This enables brands to deliver rich, omnichannel experiences across various devices and platforms, meeting the demand for a seamless customer journey.
  3. Sustainability Tracking: Reflecting the growing importance of environmental responsibility, platforms now offer tools for monitoring and reporting on sustainability metrics. Features like carbon footprint calculators and sustainable packaging options help businesses align with consumer values around environmental stewardship.
  4. Blockchain for Transparency and Security: Blockchain technology is being utilized for secure and transparent transaction processes, supply chain management, and counterfeit prevention. This innovative approach addresses the need for trust and transparency in online transactions and supply chain operations.
  5. Augmented Reality (AR) for Enhanced Product Visualization: AR technology allows customers to visualize products in their own environment before making a purchase. This feature is rapidly evolving and becoming more common, helping to reduce return rates and improve customer satisfaction.
  6. Flexible Payment Solutions: As consumer payment preferences diversify, platforms are integrating a wider range of payment methods, including cryptocurrencies, BNPL (Buy Now, Pay Later), and mobile wallets. This flexibility enhances the checkout experience and meets the demand for convenience.
  7. Voice and Conversational Commerce: The rise of voice-activated devices has led to the integration of voice and conversational commerce features. This allows customers to shop and manage their accounts through natural language processing (NLP) technology, offering a hands-free shopping experience.
  8. Decrease in Traditional Search Bar Functionality: With advancements in AI, NLP, and image recognition, traditional search bars are becoming less important. Customers are increasingly relying on voice search and visual search capabilities to find products, reflecting a shift towards more intuitive and interactive shopping experiences.

These trends highlight the rapid evolution of enterprise ecommerce platforms, each addressing a specific challenge faced by businesses in today's digital landscape. By staying informed and adapting to these innovations, ecommerce professionals can ensure their platforms remain competitive, secure, and aligned with customer expectations.

What is an Enterprise Ecommerce Platform?

Enterprise ecommerce platforms are advanced software systems designed for large-scale businesses to manage and facilitate online sales. These platforms are equipped to handle high volumes of transactions, extensive product inventories, and complex customer interactions. They offer robust features like customization, integration with existing business systems, enhanced security, and scalability to support business growth.

Features of Enterprise Ecommerce Platforms

So, you might wonder, “What are the ecommerce features an enterprise platform should have?” Well, you’re in luck; I have a list of features for you.

  • Website Builder: They should either be a website builder or integrate with popular ones so that you can create and manage your online store.
  • Product sorting and filtering: Your store’s success depends on product findability. This is because your customers are more aware of the time they spend online. Customers who spend too much time looking for a specific product will leave without buying. You can make this easier by having filtering and sorting tools on your product catalog pages.
  • Product reviews: Reviews are one of the first things a customer looks for when looking for a product. A positive user experience can boost your credibility. Another helpful feature is the ability to engage with a review.
  • Wishlists: A wishlist is an excellent feature for a business to have on its online store. This can help acquaint you with your customer’s way of thinking. You can even use this information to develop new, effective marketing campaigns.
  • Related products: When shopping online, you can find information about other products you might be interested in buying. You might know this as cross-selling, and it can help your customers find something related to it. Cross-selling can help keep your customers in your store and also increase your average order value.
  • Fraud detection: With the increase in online sales comes a rise in fraud. An enterprise ecommerce platform’s features can help prevent this from happening to your business with real-time tracking and customer support services in case of an issue.
  • Shipping information: This feature can help you provide multiple shipping methods to your customers.
  • Online chat: This feature can show new and existing customers that you value their time. This is because a live chat option saves them from waiting on the phone or for an email from your support team. It can also save your time by allowing you to manage multiple customers simultaneously.
  • Fast page loading: When your website loading time is high, it can hurt your customer’s experience and your site’s search engine optimization (SEO) and decrease your conversion rate. There are various reasons why a website can slow down, but an efficient platform can prevent them.
  • Online payments: Your customers want to ensure their payment information is secure when they buy from your store. High-quality payment gateways can guarantee the safe handling of this information. Just think of the experience you have using Amazon or Ebay.
  • Checkout: After users finish shopping and decide it’s time to buy your products, they’ll head to the checkout. It’s crucial to your success to provide your customers with a quick checkout; an enterprise-level ecommerce platform can help create this process for shoppers.
  • Enterprise resource planning: Holistic tools to manage and automate various functions, such as accounting, inventory management, and customer relationship management.

Benefits of Enterprise Ecommerce Platforms

In the rapidly evolving digital marketplace, enterprise ecommerce platforms stand out as powerful tools that can drive significant advantages for businesses aiming to expand their online presence. Here are five primary benefits that enterprise ecommerce platforms offer to users and organizations:

  1. Scalability and Flexibility: Enterprise ecommerce platforms provide the infrastructure necessary to support business growth and adapt to market changes. They allow businesses to efficiently scale their operations, accommodating increases in product ranges and traffic without compromising on performance or user experience.
  2. Enhanced Security Measures: With advanced encryption, fraud detection, and compliance with international security standards, these platforms ensure the safety of customer data and transactions. This security framework builds trust with customers, safeguarding the business's reputation and reducing the risk of data breaches.
  3. Integrated Omnichannel Experiences: By offering seamless integration across multiple sales channels and devices, enterprise ecommerce platforms deliver a cohesive shopping experience. This omnichannel approach ensures that customers enjoy a consistent brand interaction, whether shopping online from a mobile device, a laptop, or in a brick-and-mortar store.
  4. Advanced Analytics and Insights: Access to detailed analytics and reporting tools allows businesses to gain valuable insights into customer behavior, sales trends, and operational performance. These insights enable informed decision-making, helping businesses to optimize their strategies for increased efficiency and profitability.
  5. Customization and Personalization Capabilities: The platforms' robust customization options enable businesses to tailor the shopping experience to meet the unique preferences of their customers. From personalized product recommendations to customized marketing messages, these features help in enhancing customer engagement and loyalty.

Enterprise ecommerce platforms are indispensable tools for businesses looking to thrive in the competitive online marketplace. By leveraging these platforms, businesses can set a solid foundation for sustained growth and success in the digital age.

Cost & Pricing for Enterprise Ecommerce Platforms

Selecting the right enterprise ecommerce platform is a pivotal decision for businesses looking to establish or expand their online presence. These platforms offer a range of functionalities tailored to different business sizes and needs, from managing vast product inventories to integrating advanced marketing tools. Understanding the plan and pricing options available is crucial for software buyers, especially those with little to no experience in this domain. Let's explore the common plan options, their average pricing, and the features they typically include.

Plan Comparison Table for Enterprise Ecommerce Platforms

Plan TypeAverage PriceCommon Features Included
Starter$500 - $1,000/monthBasic ecommerce functionalities, product management, basic analytics, standard security
Professional$1,500 - $3,500/monthAdvanced analytics, multi-channel selling, improved security features, customer segmentation
EnterpriseCustom PricingCustom integrations, advanced security, dedicated support, AI and personalization capabilities
Free$0Limited product listings, basic analytics, community support

Choosing the right plan for your enterprise ecommerce platform involves balancing your current needs with your budget and planning for future growth. It's essential to consider the scalability of the platform and the level of support provided, ensuring that it aligns with your long-term business objectives.

Frequently Asked Questions

Find answers to common questions about this topic.

What is the difference between ecommerce and enterprise ecommerce?

The difference between ecommerce and enterprise ecommerce lies primarily in the scale and complexity of the operations they support. Ecommerce, also known as electronic commerce, refers to the buying and selling of products or services online. It encompasses a wide range of online transactions, from small individual sellers to medium-sized businesses. Ecommerce platforms are typically designed to cater to the needs of these smaller-scale operations.

On the other hand, enterprise ecommerce is specifically tailored for large-scale businesses with complex requirements. It focuses on providing robust and scalable solutions to manage extensive product catalogs, high order volumes, multiple sales channels, and sophisticated inventory management. Enterprise ecommerce platforms offer advanced functionalities like customizable workflows, enterprise-grade security features, integration capabilities with existing systems, and extensive reporting and analytics tools to support the unique needs of enterprise-level businesses. These platforms are built to handle the demanding nature of large-scale ecommerce operations and provide a foundation for growth and expansion.

What are the different types of ecommerce platforms?

There are several types of ecommerce platforms available, each catering to different business needs and sizes. Here are some common types:

  1. Hosted Ecommerce Platforms: These platforms provide a complete solution where the ecommerce software is hosted and managed by a third-party provider. Businesses pay a subscription fee to use the platform and have access to features like website hosting, design templates, payment processing, and support. Examples include Shopify, BigCommerce, and Squarespace.
  2. Self-Hosted Ecommerce Platforms: Self-hosted platforms give businesses more control and flexibility by allowing them to host and manage the ecommerce software themselves. Organizations have to install the platform on their servers and take care of maintenance, security, and updates. Popular self-hosted platforms include Magento, WooCommerce (built on WordPress), and OpenCart.
  3. Enterprise Ecommerce Platforms: These platforms are specifically designed to meet the complex requirements of large-scale businesses. They offer advanced functionalities, scalability, and customization options to handle extensive product catalogs, high traffic, and multiple sales channels. Examples of enterprise-level platforms include SAP Commerce Cloud, Oracle Commerce, and Salesforce Commerce Cloud.
  4. Multichannel Ecommerce Platforms: Multichannel platforms enable businesses to sell products across multiple online sales channels, such as marketplaces (Amazon, eBay), social media platforms (Facebook, Instagram), and their own website. These platforms streamline inventory management, order processing, and product listings across various channels. Examples include ChannelAdvisor, Sellbrite, and Linnworks.
  5. Headless Ecommerce Platforms: Headless ecommerce platforms decouple the front-end presentation layer from the back-end commerce functionality, allowing businesses to have more flexibility and freedom in designing and delivering unique customer experiences across multiple touchpoints and devices. Examples include Elastic Path, Spryker, and commercetools.
  6. B2B Ecommerce Platforms: B2B ecommerce platforms are specifically designed for businesses involved in business-to-business transactions. They offer features like bulk ordering, customer-specific pricing, account management, and integration with existing ERP systems. Examples include OroCommerce, InsiteCommerce, and Handshake.
  7. Niche Ecommerce Platforms: Niche platforms cater to specific industries or business models. For example, there are platforms tailored for selling digital products (e.g., Gumroad), handmade or artisan goods (e.g., Etsy), and subscriptions (e.g., Cratejoy).

It’s important to assess the specific needs and goals of your business when selecting an ecommerce platform, considering factors like scalability, customization options, budget, integration capabilities, and industry requirements.

Additional Ecommerce Platform Reviews

Here are some similar ecommerce platform reviews I've put together in case you still haven't found what you're looking for. Take your time when deciding what you need. This can prevent having to worry about replatforming later.

What's Next?

I recommend you also look at our ecommerce ERP guide to learn how other businesses use these tools to handle the madness of complex operations. When it comes to the “best” enterprise ecommerce solution for you, you can find the answer in your particular needs, what the platform can handle, and how you can integrate it with your current processes. 

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By Francois Marchand

Francois Marchand is passionate about helping and educating business leaders, ecommerce professionals, and digital marketers grow their skill sets to stay ahead of the competition. Francois holds a BA Specialization in Communication Studies & Journalism from Concordia University (Montreal, QC) and 20+ years of experience in ecommerce, marketing, traditional and digital media, and public relations, including The Vancouver Sun, National Post, CBC/Radio-Canada, Unbounce, and Vancouver Film School.