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What is RMA in Magento and what are the RMA types?

  1. RMA is the "return management authorization module" in Magento Enterprise.
  2. The three RMA types are
    1. Store Credit, Refund, Exchange;  the customer can request one of these types when they request an RMA from the Account Dashboard (within the completed order)
By Michael Cristancho

I'm a Digital Commerce and Experience evangelist who enjoys engaging in thought-provoking conversation and mutual exploration. I am a strong believer that learning never ends, and each day brings another opportunity to grow as an individual and professional.

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  • Hi Mike. Thanks for this overview. I hope to move to Magento EE one day. Currently I'm using CE which doesn't provide RMA feature out of the box, I have a special extension instead (RMA by Amasty). If an online store has a clear return policy, it seems more trusted. And even if a customer returns an item, he may buy something in the future from this shop again if the return process went smooth.


    • Yeah, EE provides additional features outside of the community core, but you can basically add anything you need to community edition. How are you liking the RMA from Amasty? I've used alot of Amasty extensions but never that one.