Top 10 Ecommerce CRM Software & How To Choose

This article will help you quickly compare the best ecommerce CRM software tools that are available.

These types of tools are used across a wide variety of industries from yoga instructors to SMEs to entrepreneurs who all have an ecommerce website. What they all have in common is that they all want to boost their customer retention, drive sales and leverage their contacts.

There’s a massive number of ecommerce CRM tools available—how to choose?

Quickly Compare & Evaluate The Top 10 Ecommerce CRM Softwares

In this article, I will quickly outline the best ecommerce CRM software that top ecomm businesses use to keep track of the interactions customers have with their business.

The Best Ecommerce CRM Software List

Here’s a shortlist of the best ecommerce CRM software:

  1. Marketo
  2. Salesforce Pardot
  3. bpm’online
  4. Lucrativ
  5. Ontraport
  6. amoCRM
  7. Active Campaign
  8. SendinBlue
  9. SharpSpring
  10. Iterable

Ecommerce CRM FAQ

Here are a few of the most common questions I come across when people ask me about using Ecommerce CRM tools:

What does an ecommerce CRM software do?

An ecommerce CRM software allows you to store, manage and use customer relationship data to improve your business in specific ways. What you need the ecommerce CRM software for is entirely up to you and the goals you have for your company. With ecommerce CRM software, you can leverage your customer data to gain insight into purchasing habits, customer behavior and social experience with your business. From this information, you have the opportunity to improve your offerings and boost your sales.

Why do you need an ecommerce CRM software?

You can always know your customers better! An ecommerce CRM software helps you gain insight into your customer’s buyer behavior.

What should an ecommerce CRM tool include?

There are certain features your ecommerce CRM software must have in order to gain insight into your customer’s buying patterns. These include; identifying and tracking consumers interactions across all channels. It should combine information from an anonymous user to a new-identified buyer. To ensure all bases are covered, it should integrate nicely with your other marketing software. Finally, it must have the ability analyze information about the user’s intent.

Other Ecommerce CRMs To Try

  1. InfoFlo CRM
  2. Maximizer
  3. GetResponse
  4. Freshsales
  5. HubSpot
  6. Blueshift
  7. Zoho CRM
  8. Copper
  9. Drip
  10. Pipedrive
  11. Insightly
  12. Zendesk Sell

Any Other CRMs For Ecommerce For The List?

Have you tried a CRM software for ecomm that isn’t listed in this article? Let The Ecomm Manager know about it in the comments below.

If you’re looking for specific marketing tools, I suggest checking out:

 

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